CONTIEM LIMITED

Semantic Booster

Semantic Booster is an integration that connects the Adobe Experience Manager platform to Pool Party, a leading taxonomy management tool.

Features

• Taxonomy management
• Multi-lingual support
• Auto tagging

Benefits

• Enriches AEM’s native tagging functionality
• Manage your taxonomies centrally in an enterprise system.
• Multi-lingual support for syncing metadata terms from PoolParty to AEM
• Auto-tags AEM web pages to save time and ensure consistency.

£20,825.00 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

614608860197438

Contact

Joe Girling
02087228400
girling@contiem.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Adobe Experience Manager
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Compatible with AEM 6.4 or 6.5
  • Can be provided as SAAS or on-premise
  • Compatible with PoolParty 6.x, 7.x, 8.x, 9.x

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Service Desk is manned Monday through Friday 9:00 am to 5:30 pm. Mekon responds to Customers within the following times and according to the assigned Priority Levels, Mekon make best efforts to return a call within the Initial Response Time (IRT) and will resolve issues within the Target Fix Times (TFT). Priority 1 (System Failure), IRT 1 hour, TFT 48 hours. Priority 2 (Critical Issue), IRT 2 hours, TFT 5 days. Priority 3 (Urgent Issue), IRT 1 day, TFT Next Release. Priority 4 (Enhancement), IRT 1 day, TFT Next release.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Target Response and Resolution Times, which are included within the licence price of the service. Mekon will respond to Customer within the time periods below and according to the Priority Level of the issue, Mekon will make best efforts to return a call within the Initial Response Time and will resolve issues within the target resolution times set forth below. Monday through Friday 9:00 am (UK Timezone) - 5:30 pm (UK Timezone). 1. System failure/System down. Response within 1 hour. Resolution within 48 hours. 2. Critical issue – Software failure where most users cannot proceed normally. Response within 2 hours. Resolution within 5 days. 3. Urgent issue – Software failure but workaround exists. Response within 1 day. Resolution in next release. 4. Not urgent / Enhancement Developer pre production enquiries. Response within 1 day. Resolution as mutually agreed. - Customers can easily track/log all customer support questions. A dedicated account manager will be assigned. Enhanced support services can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: IT admins are provided with a virtual live session during installation and then one or more training sessions for users. Documentation for both roles is also provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Affected data is stored in your AEM system so there is nothing to extract.
• End-of-contract process: Notification is given. Your data is stored in your AEM system so there is no migration help required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Customer support portal based on JIRA. Users can open support tickets via the portal.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have testers with experience with assistive technology on accessibility. We have worked on projects working with content related to assistive technology for UK government.; Environment Setup: Creating a testing environment that accommodates various assistive technologies and allows users to interact with the interface comfortably.; Task Scenarios: Designing specific tasks or scenarios that users with disabilities might encounter while using the interface, such as navigating menus, completing forms, or accessing multimedia content.; Observation and Feedback: Observing users as they interact with the interface, noting any challenges, frustrations, or errors they encounter. Gathering feedback through interviews or surveys to understand their experiences and preferences.; Accessibility Guidelines Compliance: Evaluating the interface against accessibility guidelines such as the Web Content Accessibility Guidelines (WCAG) to identify any areas where improvements are needed to better support users of assistive technology.; Iterative Testing and Improvement: Conducting multiple rounds of testing and refining the interface based on user feedback to continuously improve its accessibility and usability for individuals with disabilities.
• API: No
• Customisation available: Yes
• Description of customisation: Customisation available at extra cost, after feasibility discussion

Scaling

• Independence of resources: NA

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: We have access controls ensures that only authorized users or processes can access the stored data. This includes setting permissions and roles for users, restricting access to sensitive data based on need-to-know principles, and using multi-factor authentication to verify user identities.; Regularly auditing and monitoring data access and storage activities to help detect unauthorized access or suspicious behavior. This includes reviewing access logs, conducting periodic security assessments, and implementing intrusion detection systems.; We have a data backup and disaster recovery process that ensures even if data at rest is compromised or lost, it can be restored from backup copies.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is stored in your AEM system and can be extracted in any AEM compatible way.
• Data export formats: Other
• Other data export formats: NA
• Data import formats: Other
• Other data import formats: NA

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As a plug-in to AEM, Semantic Booster availability mirrors your AEM server availability.
• Approach to resilience: As a plug-in to AEM, Semantic Booster availability mirrors your AEM server configuration and resilience.
• Outage reporting: As a plug-in to AEM, Semantic Booster availability mirrors your AEM server outage reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Users log in to AEM with valid credentials each time they use Semantic Booster. The Semantic Booster configuration contains persistent valid PoolParty credentials to execute any action.
• Access restrictions in management interfaces and support channels: We grant access to named users in Jira for our support portal. There is no management interface.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: This is a plug-in to AEM and all access is authenticated using AEM and PoolParty's authentication processes.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 certified company
  • Preparing for ISO/IEC 27001 certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an internal information security process that we follow and have external audits in place to ensure that we comply to our policies and processes. We are in process of ISO 27001 in the UK are USA offices are already ISO 27001 certified.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A small team, hence Change Management is currently informal, but implementing ISO/IEC 27001:2013.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Currently implementing ISO/IEC 27001:2013.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Currently implementing ISO/IEC 27001:2013.
• Incident management type: Supplier-defined controls
• Incident management approach: Currently implementing ISO/IEC 27001:2013.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Contiem/Mekon embraces diversity and will seek to promote the benefits of diversity in all of our business activities. We will seek to develop a business culture that reflects that belief. We will seek to widen the media in which we recruit to ensure as diverse an employee and candidate base as possible. We will strive to make sure that our clients meet their own diversity targets.; Contiem/Mekon is committed to diversity and will promote diversity for all employees, workers and applicants and shall adhere to such a policy at all times. We will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. The Company will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union or spent convictions, and places an obligation upon all staff to respect and act in accordance with the policy. The Company is committed to providing training for its entire staff in equal opportunities practice. ; ; Contiem/Mekon shall avoid stipulating any unnecessary requirements which would exclude a higher proportion of a particular gender, sexual orientation, age, religion or racial group or which would exclude disabled job applicants; and will avoid prescribing any requirements as to marital or civil partnership status.; ; Contiem/Mekon shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. The Company will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.; ; Contiem/Mekon will not accept instructions from clients that indicate an intention to discriminate unlawfully.

Pricing

• Price: £20,825.00 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Pilot or POC applications can be built for larger projects.; They will feature:; Flexible but limited content set.; Flexible but limited time period.; Limited number of users.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at girling@contiem.com. Tell them what format you need. It will help if you say what assistive technology you use.