Tabs FM Limited

Tabs CAFM Software

Tabs FM Limited develop, supply and support cloud-based Computer Aided Facilities Management (CAFM) software solutions for the facilities, estates and service management industries. Our flexible portfolio of modules, mobile and web systems ensure that we offer an effective, end-to-end management and communication software solution.

Features

• Centralise: Single solution to manage people, places and processes
• Scalable: Over 40 integrated modules available
• Categories: Modules for Maintenance, Resources, Health & Safety and Finance
• Reporting: Business intelligence reports and dashboards included as standard
• Mobile: Native mobile apps for field engineers (offline mode supported)
• Control: Configure and control your own system
• Intelligence: Includes tools for SLA/KPI, Lifecycle and P/L management
• Workflow: Configurable workflow to streamline data processing
• Documentation: Safely store critical compliance, certification and other documents
• Integration: AD/ADFS, Sage, SFG20, Outlook, CAD, XML data transfers

Benefits

• Offers a great return on investment
• Provides access to business-critical information
• All information safely and securely backed up in the cloud
• Quick to deploy and upload data
• Thoughtfully designed and easy-to-use user interfaces
• Controlled user access provided to add/edit/adjust data
• Adjustable workflow configuration
• Optimise resources and spaces
• Utilises mobile responsive technology
• Full project management, data support, configuration and training provided

£200 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tabsfm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

614676818542322

Contact

Rob Whalley
0844 556 0488
sales@tabsfm.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Suitable broadband connectivity (10MB ADSL up to 10 Users)
  • Android 5.1 or Above (4.0 screen min, 1GB ram)
  • IOS 11.0 or Above (iPod, iTouch, iPhone, iPad)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Operational Hours: are 09:00-17:00 (Mon-Fri). ; Out Of Hours: Contact details are provided for emergency issues.; All support requests are graded based on severity of the issue
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support calls are recorded, tracked and graded through internal systems and agreed SLA. Typically:; ; P1 (Complete System Failure) - Initial response within 30 minutes, Customer updated every 4 hours.; P2 (System Critically Impaired) - Response time within 45 minutes, Customer updated daily; P3 (Inconvenience) - Initial response time within 1 hour, Customer updated weekly; P4 (General Query) - Initial response time within 8 hours, Customer updated monthly
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Project Management, Installation, Data Migration/Upload, Workflow Configuration, Testing and End User Training Services are provided with every implementation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Tools are provided within the CAFM solution to extract data at any point in to PDF or MS Excel.; ; A copy of the raw data can be provided.; ; Tabs FM can offer consultancy services to extract data into formats suitable for the user
• End-of-contract process: Upon contract termination, the services will no longer be accessible by user. ; ; In addition to the standard data extract tools, the user will be offered additional/customised extract services. ; ; Any data held within the cloud services will be destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tabs CAFM comprises of separate mobile apps for field engineers, which are available on Google Play and the App Store. ; Other interfaces are designed to be mobile responsive and adapt the forms/layout to orientation of the mobile device.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: System configuration/workflows can be customised, Bespoke branding and additional development services are provided

Scaling

• Independence of resources: Tabs FM have the ability to power up additional servers to balance the load from users.; ; Also if required dedicated servers can be provisioned and load balanced

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Tools are provided within the solution to extract data into Excel format. All reports can be also be exported on demand to PDF or Excel documents. SQL replication services can also be provided to offer local copies (often in real-time) of the data to be sent to the user.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Custom SQL Scripts
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Access to our systems can be locked down to IP addresses preventing unauthorized access
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Firewalls and two factor authentication on admin servers and web servers

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Available on Request
• Outage reporting: Email alerts and phone calls

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User profile based seeting are in place and controlled by select Administrators
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Using best practices and Guides
• Information security policies and processes: Internal audits and standard procedures are followed and check monthly

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is controlled through our own Tabs System, regular testing is under carried to ensure stable systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular pentests from clients and internal tests; urgent patches applied within 2 days; Alienvault, spice work and prtg coninually monitor threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Currently using IDS and IPS systems to monitor access.; Monitoring on Multiple platform systems inc PRTG and Spiceworks; ; we respond to incidents as soon as notified
• Incident management type: Supplier-defined controls
• Incident management approach: Documents for most common events exist and as new events are identified new documentation will be produced.; users report incident/events to the TabsFM Helpdesk; if required reports will be created

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Through internal education, we encourage our staff and customers to leverage technology (emails, teams, phone calls) as a way to communicate to reduce carbon footprints associated to travel and accommodation. We also offer a remote working policy to further reduce our carbon footprint. All paper documentation is stored electronically.

Pricing

• Price: £200 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to a test environment is available to review the product in more detail

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tabsfm.com. Tell them what format you need. It will help if you say what assistive technology you use.