Somerford Associates Limited

HashiCorp Terraform - Infrastructure as Code, Provision/Manage any Cloud, Infrastructure, or Service

Terraform Cloud is HashiCorp’s managed service offering, providing organisations with a single workflow to provision; their cloud, private data center, SaaS infrastructure and continuously manage the infrastructure throughout its lifecycle. It eliminates the need for unnecessary tooling and documentation for practitioners, teams, and organizations to use Terraform in production.

Features

• Terraform provisions your desired infrastructure safely and efficiently
• Terraform packages custom and pre-defined modules for provisioning
• Terraform tracks and protects versions of desired state
• Terraform can apply and provision incremental changes to desired state
• Terraform can destroy specific provisioned infrastructure
• Terraform manages high-level components with pluggable cloud/product) providers
• Terraform manages various components (i.e. compute instances, storage, networking etc)

Benefits

• Terraform uses a unified workflow to provision infrastructure anywhere
• Terraform enables Policy-as-Code; fine-grained, logic-based policy decisions
• Terraform provides cost estimates for many resources in your configuration
• Terraform integrates with your preferred VCS supplier
• Terraform allows for SAML SSO for team/permission management
• Terraform provides a full audit-trail and history of provisioned resources
• Terraform supports Multi-Tenancy with isolated workspaces and organisations

£20,661 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

614807448792458

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Optional API integrations for services like ServiceNow and ticketing systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None as far as we are aware.
• System requirements: Not applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide documentation for our products at https://www.terraform.io/cloud-docs; We provide a learning portal https://learn.hashicorp.com/ with videos and self-guided tutorials.; We also provide virtual paid training through the Hashicorp Enterprise Academy. Schedule and registration can be found here: https://events.hashicorp.com/hashicorp-enterprise-academy
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Terraform is hosted on your data-centres, HashiCorp does not have access to your data.
• End-of-contract process: When the contract is coming to an end you have the option to renew the subscription. If you do not wish to renew, you will lose access to HashiCorp support and Enterprise specific features.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None as the service is accessed via browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: UI, API or CLI are available to interface with the service
• Accessibility standards: None or don’t know
• Description of accessibility: Full functionality of the service is available through APIs, UI or CLI.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Full service capability Is accessible through the API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: HashiCorp leverages various tools and techniques to proactively monitor Terraform Cloud. These tools are designed to identify issues and alert responsible staff of the issue before it impacts HashiCorp end users or customers. Additional production resources can be provisioned in response to changing capacity requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, at the workspace level we provide the following metrics: Average plan duration, average apply duration, failed runs and policy check failures.; We also provide cumulative usage reports.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HashiCorp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Personal data can be exported in a data portable format.
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: As a user, you will entrust Terraform Cloud with information that is very sensitive to your organization such as API tokens, your Terraform configurations, and your Terraform state file. Terraform Cloud is designed to ensure the confidentiality of this information, it relies on Vault Transit for encrypting workspace variables. Terraform configurations and state are encrypted at rest with uniquely derived encryption keys backed by Vault. You can view how all customer data is encrypted and stored on our data security page.

Availability and resilience

• Guaranteed availability: Terraform is hosted on your own data-centres, this is not applicable
• Approach to resilience: We offer reference architectures for you to follow best practice for installing and using Terraform with your own data-centres (Public/Private Cloud or On-Prem). ; ; Please refer to our documentation for the reference architectures. https://www.terraform.io/docs/enterprise/before-installing/reference-architecture/index.html
• Outage reporting: Not applicable, however there's an API available if you wish to deploy your own monitoring / alerting solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: API Token
• Access restrictions in management interfaces and support channels: Using workspaces, organisations and policy management for your users - ; ; HashiCorp never has access to your data as you're hosting Terraform securely on your own data-centres.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: API Token

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: HashiCorp security has achieved SOC 2 report, ISO 27001, ISO 27017 (cloud security) & ISO 27018 (cloud) certifications.
• Information security policies and processes: All individuals with access to HashiCorp Resources are required to report any misuse or violations of this standard to Security (security@hashicorp.com), including: Unauthorised access, disclosure, modification or deletion of HashiCorp data, Insufficient controls or weaknesses, and improper risk classifications. Please report to the IT and Security team immediately.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The engineering team is constantly working on new features and maintenance. Once released, the customer can decide if they want to upgrade to the latest versions.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: HashiCorp uses the Common Vulnerability Scoring System (CVSS) for all vulnerabilities within scope of this standard. Each vulnerability must be assessed by the Security Team to determine the CVSS rating by completing the NIST CVSS v3.1 Calculator. For a High severity vulnerability we aim to have a response timeline of 5 business days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At least annually or when significant changes have occurred, HashiCorp will conduct an independent review of the approach to managing information security and its implementation. Additional third party reviews may be performed at least annually as necessary. Information systems should be regularly reviewed for compliance with HashiCorp’s information security policies and standards. The security team will use approved tools to check systems and networks for technical compliance as part of regular vulnerability assessment and penetration testing activity.
• Incident management type: Supplier-defined controls
• Incident management approach: All HashiCorp employees and contractors must report any suspected incident or suspicious event within 24 hours of detection of an incident. Customers, community members, and vendors with access to HashiCorp Resources, or who act on behalf of HashiCorp must also report any suspected incident or suspicious event involving HashiCorp Resources within 24 hours of discovery. Information security weaknesses, incidents, and events must be reported as soon as possible. Employees must notify the security team through email or slack. External parties who experience an incident or event should report it to the security team via email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £20,661 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.