Sword Health

Mind

Mind is a digital mental health solution that delivers personalised programs through a mobile app, combining licensed clinical psychologist support with wearable-driven biometric insights. It builds emotional resilience through sleep, movement, and mindfulness activities, offering stigma-free support that adapts to each person's needs to improve mood, sleep, and productivity.

Features

• Personalised mental health programs tailored by specialists
• Mobile app for daily activities and specialist interaction
• Wearable device integration for activity/sleep tracking
• AI-powered member management and communication tools
• Mindfulness, sleep, and physical activity interventions
• Daily support from licensed clinical psychologists
• Self-guided programs and educational content
• Real-time mood tracking and activity feedback
• Structured activities in three categories (Move, Brain break, Sleep)
• Web-based portal for specialists to monitor member progress

Benefits

• Personalised mental fitness guided daily by licensed clinical psychologists.
• Improves mental health through action, not just talk therapy.
• Builds resilience through sleep, movement, and mindfulness daily activities.
• Tracks progress with wearable integration for physical activity monitoring.
• Offers pay-for-results pricing model for guaranteed effectiveness.
• Provides structured daily tasks focused on physical and cognitive exercises.
• Connects users with specialists through in-app chat and support.
• Groups activities by categories (Move, Brain break, Sleep) for clarity.
• Engages the 83% of employees who avoid traditional therapy.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.eastwood@swordhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

614986437226369

Contact

Luke Eastwood
07596496242
l.eastwood@swordhealth.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Exclusion criteria (condition based) will be applied to referrals. This will be discussed and agreed in advance of any project launch.
• System requirements:
  • Recent iOS version
  • Recent Android version
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: NA
• Onsite support: Yes
• Support levels: Extensive support and training at point of purchase, onboarding and thereafter as required
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Enrolment Process; - Users create an account with Sword Health; - They provide personal information (name, email, contact details, demographics); - They complete an online enrolment form; ; Assessment & Personalisation; - Users go through an onboarding process that includes:; - Collection of anxiety and depression scores; - Assessment of existing mental health conditions; - Screening for general red flags for unsupervised exercise; - After enrolment, users have an onboarding call with a Mental Health Specialist (MHS); - This call can be joined via the app or rescheduled if needed; ; Program Setup; - The Mental Health Specialist develops a personalised program tailored to the user's specific goals and current lifestyle; - The program focuses on activities in sleep behaviors, physical activity, and mindfulness; - Users install a mobile app on their smartphone to access their program
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Option to do so (in defined & limited circumstances as applicable) by getting in touch with Sword staff.
• End-of-contract process: A detailed service level agreement can be provided for services, this details all costings and end of contract provisions.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mind is primarily delivered through a mobile app for users/members.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mind offers a comprehensive digital mental health solution with multiple interfaces:; 1. Mobile App: The primary interface where members access personalised activities, educational content, and daily tasks focused on sleep, movement, and mindfulness exercises.; 2. Web-based Portal ("Feed"): A clinician-facing interface where mental health specialists track user activity, engagement metrics, and mental health status.; 3. Wearable Integration: Mind connects with wearable devices to collect data on physical activity, heart rate, and sleep parameters to monitor adherence and stimulate engagement.; 4. Specialist Communication: Members can chat with mental health specialists through the app for personalised guidance and support.
• Accessibility standards: None or don’t know
• Description of accessibility: Mind is a digital mental health solution accessible through a mobile app that offers personalised activities, educational content, and specialist-guided support. Users can:; - Access daily activities focused on sleep, physical activity, and mindfulness; - Chat with a licensed Mental Health Specialist (MHS); - Connect a wearable device to track physical activity, heart rate, and sleep; - Complete mood assessments before and after activities; - Interact with Phoenix, an AI assistant that provides support and motivation; Users cannot use Mind as a substitute for clinical/medical care for diagnosed mental health disorders or as the sole treatment for mental health conditions.
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Single Sign On is available
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation occurs in several ways;; ; - Members can choose their specialist ; - Plans are highly customised based on each member's:; - Medical history; - Goals; - Personal preferences

Scaling

• Independence of resources: Our cloud provider enables easy scaling with increased demand without affecting level of services provided

Analytics

• Service usage metrics: Yes
• Metrics types: Mind tracks comprehensive performance metrics through specialised dashboards. Key metrics include:; - Business performance: Eligible lives, enrollment rates, abandonment rates, and weekly user retention; - Member engagement: Activity completion, call attendance, and overall engagement rates at 7, 15, and 30 days; - Clinical outcomes: Recovery and improvement rates at 60 and 90 days; - User satisfaction: Net Promoter Score (NPS); - Program progression: Reassessment completion, PGIC/EGIC scores, and improvement rates; - Onboarding efficiency: Call attendance, time-to-call metrics, and enrollment funnel analytics
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: A request can be made to Sword staff. CSV is the most commonly used export format
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Can be entered manually in data centre of the app
  • Can be pulled via integration with wearable devices

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Mind does not have guaranteed availability.
• Approach to resilience: Available upon request.
• Outage reporting: A public dashboard is available

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is granted on least privilege principles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: HITRUST CSF
• Information security policies and processes: Sword Health’s security programme is built on the HITRUST CSF and reviewed annually through HITRUST/SOC 2 audits. Policies span data classification, incident management, SDLC, vulnerability management and access control. The CISO approves and oversees these policies and leads the security and incident‑response teams; a Privacy Officer controls data disclosures. Staff must report incidents to the Information Security, Risk & Compliance team immediately, and the organisation enforces compliance through mandatory training, documented processes and sanctions for violations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Sword Health’s change management/SDLC requires every change to be captured in a Jira ticket and then implemented, peer‑reviewed and tested before authorised personnel can merge or deploy it. All code is stored and versioned in GitHub, and infrastructure is defined through GitOps and immutable containers, so the history of each service component is preserved across its lifetime. Security impacts are addressed via secure‑coding standards, risk‑based design reviews, test suites that include security checks, and infrastructure controls such as firewalls, vulnerability scanning and default‑deny RBAC.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Sword Health’s vulnerability programme classifies issues by severity and commits to fixing critical findings within seven days, high within 30 days and medium within 90, while informational or low‑risk issues are re‑evaluated periodically. Threats are identified through annual penetration tests, static code analysis (Wiz for cloud infrastructure and Snyk for application code), continuous monitoring tools such as AWS GuardDuty and Google Cloud Security Command Center, and external scans. OS updates on laptops, smartphones and infrastructure containers are applied as soon as possible.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Sword Health uses a managed detection‑and‑response service (Expel) that ingests logs from employee devices, cloud platforms, identity systems and other tools to spot indicators of compromise. Any manually detected anomalies must be reported to InfoSec within six hours; the CSIRT investigates, isolates affected systems, disables compromised accounts and applies fixes. Response targets are tied to severity: critical incidents are addressed within two hours, moderate incidents within 24 hours and minor incidents within three days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Sword Health’s incident management plan defines playbooks for typical events (e.g., ransomware, stolen credentials, data loss and API compromises) and assigns severities that determine response windows—critical events are addressed within two hours, moderate within 24 hours and minor within three days. Users report suspected incidents to the Information Security team by raising a Jira ticket or emailing security within six hours of discovery. Each incident is logged in the Security Jira system and, once closed, a post‑incident report is produced summarising what happened and the remediation steps.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • HITRUST CSF
  • SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.eastwood@swordhealth.com. Tell them what format you need. It will help if you say what assistive technology you use.