| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £750.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,200.00 | |
| Lead solution architect | £1,500.00 | |
| Principal solution architect | £2,000.00 |
ACCELERAATE LIMITED
ChangeWorks (Change Management) for Zoom
ChangeWorks is a managed change management service covering Moves, Adds, Changes, and Deletes (MACD) for Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent. It provides structured request handling, configuration updates, and governance controls, enabling organisations to manage platform changes efficiently without maintaining extensive internal administration resources.
Features
- Centralised service desk for MACD request management
- Structured MACD packages with defined scope and pricing
- Change service level objectives and response targets
- Best practice execution aligned to Zoom platform standards
- Configuration management and controlled change implementation
- Impact assessment and risk evaluation for proposed changes
- Testing and validation prior to production deployment
- Change tracking, reporting, and audit records
Benefits
- Reduce administrative workload through centralised change management
- Accelerate routine changes using standardised MACD processes
- Minimise configuration errors through controlled implementation procedures
- Improve service stability through consistent change governance
- Increase visibility of change status and priorities
- Reduce operational risk through documented approval workflows
- Free internal teams from repetitive configuration tasks
- Ensure consistent user experiences across platforms and locations
- Improve audit readiness through complete change records
- Enable faster onboarding and role changes
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 1 5 2 8 8 8 4 0 2 2 9 7 4 9
Contact
ACCELERAATE LIMITED
Matt Cowell
Telephone: 0161 552 5852
Email: frameworks@acceleraate.com
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Other
Service scope
- Service constraints
-
ChangeWorks for Zoom provides on-going Change Management services for Zoom Phone, Zoom Contact Center, Zoom Virtual Agent, Zoom Quality Management, Zoom Workforce Management only.
ChangeWorks for Zoom is provided remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
ChangeWorks for Zoom is provided Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England.
ChangeWorks+ for Zoom is provided 24/7 for an additional fee.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | |
| Application operations engineer | £750.00 | |
| Senior application operations engineer | £1,000.00 | |
| Lead application operations engineer | £1,200.00 | |
| Principal application operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £750.00 | |
| IT service manager | £1,000.00 | |
| Senior IT service manager | £1,200.00 | |
| Head of IT service management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £750.00 | |
| Infrastructure engineer | £1,000.00 | |
| Senior infrastructure engineer | £1,200.00 | |
| Lead infrastructure engineer | £1,500.00 | |
| Principal infrastructure engineer | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £750.00 | |
| QAT analyst | £1,000.00 | |
| Senior QAT analyst | £1,200.00 | |
| Lead QAT analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £1,000.00 | |
| Senior test engineer | £1,200.00 | |
| Lead test engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £1,000.00 | |
| Senior DevOps engineer | £1,200.00 | |
| Senior DevOps engineer - management | £1,200.00 | |
| Lead DevOps engineer | £1,500.00 | |
| Lead DevOps engineer - management | £1,500.00 | |
| Principal DevOps engineer | £2,000.00 | |
| Principal DevOps engineer - management | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,000.00 | |
| Senior developer | £1,200.00 | |
| Senior developer - management | £1,200.00 | |
| Lead developer | £1,500.00 | |
| Lead developer - management | £1,500.00 | |
| Principal developer | £2,000.00 | |
| Principal developer - management | £2,000.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- D58174a4-31fd-42c0-b765-eadd68dbd898
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 3b650353-9530-4aab-94d0-c90799d590ef
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.