The Virtual Forge Limited
Cloud Set Up and Migration
The Virtual Forge's service provides a comprehensive, lifecycle-based approach to cloud migration. It covers data auditing, structure design, communication planning, project governance, and resource optimisation (right-sizing). The goal is a seamless, cost-effective, and secure transition from legacy systems to a new cloud platform, including necessary mobilisation coordination and auxiliary support.
Features
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Post-migration support,
- Integration with existing on-premises systems.
Benefits
- Ensures only necessary, compliant, and quality data is moved.
- Provides cloud structure optimized for performance, security, cost, and accessibility.
- Minimises disruption and ensures smooth user adoption through effective communication.
- Delivers project on time in budget, clear oversight and management.
- Guarantees correct resource provisioning, meeting demands without unnecessary cost expenditure.
- Seamless transition to the new cloud platform with coordinated execution.
- Provides flexible, custom support like training, security hardening, or integration.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at connect@thevirtualforge.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 1 5 6 8 9 1 9 4 0 1 9 6 5 3
Contact
The Virtual Forge Limited
The Virtual Forge
Telephone: +44 (0) 207 078 8855
Email: connect@thevirtualforge.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
-
Service Level Agreement (SLA) Required: Guaranteed response and resolution times are subject to a mutually agreed-upon Service Level Agreement.
Third-Party Application Scope: Support for applications not directly managed by The Virtual Forge may be subject to specific limitations or co-management agreements.
Contracted Services Only: Support is limited to the defined cloud services and components outlined in the customer's contract.
Customer Responsibilities: Certain configuration, access, and compliance responsibilities may remain with the customer as defined in the service agreement.
User support
- Email or online ticketing support
- Yes
- Support response times
-
During core hours, the helpdesk support priority levels (P1 to P4) are detailed below. These can be reviewed as per the customer's requirements.
P1 (Urgent/System Down) receives 24/7 support with a 2-hour initial response time.
P2 (High) and P3 (Medium, with a workaround) also have a 2-hour response time during business hours.
P4 (Low impact) has a 4-hour initial response time during business hours.
Target resolution for all is "Best efforts." - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 A
- Web chat accessibility testing
- Thorough testing scenarios have been carried out, covering the entire user flow, including initiating the chat, navigating the chat window, submitting messages, receiving agent replies, managing error states, and ending the conversation.
- Support levels
-
We provide tiered support levels designed to align with your business needs and criticality. Our service structure is built upon the following elements: Support Tiers
Our support is categorised to ensure the right level of coverage and resource allocation:
Essential Support: Covers P2, P3, and P4 incidents, with support provided during Business Hours only. This is suitable for non-critical systems or applications where performance degradation is not immediately catastrophic.
Premium Support: Extends P1 incident coverage to 24/7/365 availability, ensuring the fastest response for System Down (P1) and other critical incidents. This tier is vital for business-critical functions requiring continuous support.
Pricing Structure
The cost for each support level is not standardised and is determined on a per-customer basis.
Pricing is subject to the scope of services and components defined in the customer's contract.
Guaranteed response and resolution times are dependent on a mutually agreed-upon Service Level Agreement (SLA)
All support is provided by certified specialists in both AWS and Azure. Dedicated resources are available, including Cloud Support Engineers (CSEs) & Technical Account Manager (TAM) - AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £550.00 | £550.00 |
| Associate business architect | £750.00 | £750.00 |
| Business architect | £950.00 | £950.00 |
| Lead business architect | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £750.00 | £750.00 |
| Senior data architect | £950.00 | £950.00 |
| Chief data architect | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £750.00 | £750.00 |
| Senior enterprise architect | £950.00 | £950.00 |
| Lead enterprise architect | £1,500.00 | £1,500.00 |
| Principal enterprise architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £650.00 | £650.00 |
| Network architect | £750.00 | £750.00 |
| Lead network architect | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead security architect | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £750.00 | £750.00 |
| Solution architect | £950.00 | £950.00 |
| Senior solution architect | £1,250.00 | £1,250.00 |
| Lead solution architect | £1,500.00 | £1,500.00 |
| Principal solution architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £750.00 | £750.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 | £1,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £750.00 | £750.00 |
| Senior analytics engineer | £950.00 | £950.00 |
| Lead analytics engineer | £1,250.00 | £1,250.00 |
| Head of analytics engineering | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £750.00 | £750.00 |
| Data analyst | £950.00 | £950.00 |
| Senior data analyst | £1,250.00 | £1,250.00 |
| Principal data analyst | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £750.00 | £750.00 |
| Senior data engineer | £950.00 | £950.00 |
| Lead data engineer | £1,250.00 | £1,250.00 |
| Head of data engineering | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £1,250.00 | £1,250.00 |
| Head of data ethics | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead data governance manager | £1,250.00 | £1,250.00 |
| Head of data governance | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data scientist | £750.00 | £750.00 |
| Principal data scientist | £1,250.00 | £1,250.00 |
| Lead data scientist | £1,500.00 | £1,500.00 |
| Head of data science | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £950.00 | £950.00 |
| Lead machine learning engineer | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £750.00 | £750.00 |
| Senior performance analyst | £950.00 | £950.00 |
| Lead performance analyst | £1,250.00 | £1,250.00 |
| Head of performance analysis | £1,500.00 | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £750.00 | £750.00 |
| Application operations engineer | £950.00 | £950.00 |
| Senior application operations engineer | £1,250.00 | £1,250.00 |
| Lead application operations engineer | £1,500.00 | £1,500.00 |
| Principal application operations engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £950.00 | £950.00 |
| Senior business relationship manager | £1,250.00 | £1,250.00 |
| Lead business relationship manager | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £750.00 | £750.00 |
| Change and release analyst | £750.00 | £750.00 |
| Change and release manager | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £950.00 | £950.00 |
| Senior infrastructure engineer | £1,250.00 | £1,250.00 |
| Lead infrastructure engineer | £1,500.00 | £1,500.00 |
| Principal infrastructure engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £950.00 | £950.00 |
| Service readiness analyst | £950.00 | £950.00 |
| Service transition manager | £950.00 | £950.00 |
| Lead service transition manager | £1,500.00 | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £750.00 | £750.00 |
| Senior business analyst | £950.00 | £950.00 |
| Lead business analyst | £1,250.00 | £1,250.00 |
| Head of business analysis | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,500.00 | £1,500.00 |
| Senior delivery manager | £2,000.00 | £2,000.00 |
| Head of (Agile) delivery management | £2,500.00 | £2,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £750.00 | £750.00 |
| Digital portfolio manager | £750.00 | £750.00 |
| Senior digital portfolio manager | £950.00 | £950.00 |
| Head of portfolio | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £750.00 | £750.00 |
| Senior product manager | £950.00 | £950.00 |
| Lead product manager | £1,250.00 | £1,250.00 |
| Head of product | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £950.00 | £950.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £400.00 | £400.00 |
| QAT analyst | £450.00 | £450.00 |
| Senior QAT analyst | £550.00 | £550.00 |
| Lead QAT analyst | £650.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £400.00 | £400.00 |
| Test engineer | £400.00 | £400.00 |
| Senior test engineer | £550.00 | £550.00 |
| Lead test engineer | £650.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £950.00 | £950.00 |
| Head of test | £1,250.00 | £1,250.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £450.00 | £450.00 |
| Junior DevOps engineer | £550.00 | £550.00 |
| DevOps engineer | £750.00 | £750.00 |
| Senior DevOps engineer | £950.00 | £950.00 |
| Senior DevOps engineer - management | £950.00 | £950.00 |
| Lead DevOps engineer | £1,250.00 | £1,250.00 |
| Lead DevOps engineer - management | £1,250.00 | £1,250.00 |
| Principal DevOps engineer | £1,500.00 | £1,500.00 |
| Principal DevOps engineer - management | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Frontend developer | £750.00 | £750.00 |
| Senior frontend developer | £950.00 | £950.00 |
| Lead frontend developer | £1,250.00 | £1,250.00 |
| Head of frontend development | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £750.00 | £750.00 |
| Senior developer | £750.00 | £750.00 |
| Senior developer - management | £750.00 | £750.00 |
| Lead developer | £750.00 | £750.00 |
| Lead developer - management | £750.00 | £750.00 |
| Principal developer | £950.00 | £950.00 |
| Principal developer - management | £950.00 | £950.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £450.00 | £450.00 |
| Junior content designer | £550.00 | £550.00 |
| Content designer | £750.00 | £750.00 |
| Senior content designer | £750.00 | £750.00 |
| Lead content designer | £750.00 | £750.00 |
| Head of content design | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £750.00 | £750.00 |
| Senior graphic designer | £950.00 | £950.00 |
| Lead graphic designer | £1,250.00 | £1,250.00 |
| Head of graphic design | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service designer | £750.00 | £750.00 |
| Senior service designer | £950.00 | £950.00 |
| Lead service designer | £1,250.00 | £1,250.00 |
| Head of service design | £1,500.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Monday 17 September 2018
- What the ISO/IEC 27001 doesn’t cover
- Nothing is stated on our certification.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at connect@thevirtualforge.com.
Tell them what format you need. It will help if you say what assistive technology you use.