ishelp.co.uk Ltd
Digital IoT Tracking and Resource Management
The ISHelp Cloud/ICT based Internet of Things (IoT) Digital Resource Management system (DRM) provides public sector customers with the ability to track, monitor and manage assets and equipment via a secure web interface and mobile IOS/Android applications.
Providing assistance to public sector customers to design, implement and deliver IoT capability.
Features
- Internet of Things (IoT)
- Asset Tracking and Location Services
- Conditional Monitoring of Assets and Equipment
- Asset and Configuration Management
- Secure Infrastructure and Private LoRaWAN Network
- Exploitation of Cloud/ICT Technologies
- Mobile Platforms and Information Security
- Security Assurance and Device Encryption
- COTS and MOTS Assets and Equipment
- Digital Information Segregation and Management
Benefits
- Reduces Business Risk and Costs
- Delivers Value for Money and Cost Benefit to the Customer
- Delivers Business Process Efficiencies through Digital Transformation
- Enables Exploitation of Digital Cloud/ICT Technologies
- Meets Security Assurance Requirements
- Knowledge and Skills Transfer to Enhance Customer Team
- Utilises COTS and MOTS Assets and Equipment
- Enables Secure Data Mobility and Management
- Enables Conditional Monitoring of Equipment
- Reduces Deployment Times
Pricing
£595 to £1,695 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil.wheeler@ishelp.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 1 6 0 7 1 2 5 2 2 4 7 6 7 0
Contact
ishelp.co.uk Ltd
Phil Wheeler
Telephone: 07703098420
Email: phil.wheeler@ishelp.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- ISHelp offers a coherent range of planning services including business analysis, solution design and security assurance that is both comprehensive in planning and cost effectiveness
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- By agreement with each client. This could include face to face on site training packages, virtual workshop training packages and digital presentations and user guides.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- ISHelp defines and sets out the planning path to implementation and transition whilst having full regard to legacy systems and data.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- The quality assurance and performance testing requirements are defined for each project with each client. The resourcing of those requirements is also agreed with each client.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
- Security risk assessment
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
The ISHelp Digital IoT Tracking and Resource Management system support to the customer is agreed on a customer by customer basis depending on the services required by the customer.
ISHelp can provision the system via a buyer hosted, ISHelp hosted, or third-party hosted Cloud/ICT service delivery.
The ISHelp Digital IoT Tracking and Resource Management system provides full user and asset equipment administration and service support via a single secure web application interface and mobile IOS/Android applications.
ISHelp provides a helpdesk support service for the ISHelp Digital IoT Tracking and Resource Management system.
Service scope
- Service constraints
-
ISHelp will require customers to provide access to customer sites or provide remote working capabilities, if required.
Accreditation approval of customer Cloud/ICT systems and services if required, will be dependent on customer security assurance approval.
Provision of support is dependent on SQEP resource availability which may be subject to a lead-time.
Security clearance requirements for the ability for ISHelp to work on customer requirements may limit resource availability.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
ISHelp's standard support service for customers operates during normal office hours of 09:00 - 17:00 on all weekdays excluding public holidays.
An initial response to your request for support will be made within between two and four hours (support window dependent) subject to the agreed service level agreement and from receipt of your email; a detailed response will follow subject to agreed timescales.
ISHelp can provide an enhanced or bespoke support service subject to customer requirements and affordability.
All requests for support are followed through until conclusion. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
ISHelp works to a Priority Level driven Service Level Agreement.
Priority Level 1 Support Request Call:
System or Component down, affects more than one user, no work around, business impact critical - Initial response within 2 hours, resolve - work through to fix.
Priority Level 2 Support Request Call:
System or Component degraded/down, restricted service available, short-term work around available, business impact important - Initial response within 4 hours, resolve - work through to fix.
Priority Level 3 Support Request Call:
System or Component degraded/down, some business impact, work around acceptable - Initial response within 4 hours, resolve - work through to fix.
Priority Level 4 Support Request Call:
System not degraded (user annoyance), no business impact, work around acceptable - Initial response within 4 hours, resolve - three-day fix.
Priority Level 5 Support Request Call:
A request, no business impact - Initial response within 4 hours, resolve - five-day fix.
The cost for the standard support service level for hosted services is part of the hosted service management and delivery cost with no additional charge for the support service (not including Consultancy).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 14/07/2023
- What the ISO/IEC 27001 doesn’t cover
- Entire company within scope of ISO certification without exclusion.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- CCP
- CISSP
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ISHelp is committed to managing its business impact on the environment in a responsible and ethical manner. The Company does this by identifying all significant environmental impacts and putting processes in place to prevent, reduce and mitigate them in line with the Company’s Carbon Reduction Plan and Environmental Policy.
ISHelp has achieved net zero on scope 1 and scope 2 emissions and is committed to calculating and reporting scope 3 emissions by January 2027 and achieving Net Zero on scope 1, 2 and 3 emissions by December 2030.
We undertake carbon reduction initiatives such as UK tree planting as trees are essential to maintaining our climate and biodiversity. Trees contribute to the global environment by improving air quality, conserving water, preserving soil, and supporting wildlife.Tackling economic inequality
ISHelp recognises that its employees are its principal asset and the Company is committed to treating employees with fairness, respect and integrity. In accordance with our Human Rights and Labour Standards Policy, we commit to principles-based outcomes which include the provision of a living wage at a minimum. Pay must be (at the very least) sufficient to cover an employees’ basic needs and provide employees with the opportunity to improve their skills, capabilities, or economic prosperity. The Company operate remuneration policies and practices to ensure employees are fairly rewarded for the work that they do. The Company regularly monitors this and reviews all employee pay annually at the minimum.Equal opportunity
In accordance with our Human Rights and Labour Standards Policy, our Equality, Diversity and Inclusion Policy, and our Corporate Social Responsibility Policy. We are committed to promoting equality, diversity and inclusion among our workforce and eliminating unlawful discrimination. Employees and any job applicants will receive equal treatment regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.Wellbeing
We are committed to protecting the health, safety and wellbeing of our employees and we recognise the importance of identifying and tackling the causes of work-related stress. We also recognise that personal stress, while unrelated to the workplace, can adversely affect the wellbeing of staff at work. We want to support the mental wellbeing of all our staff and will provide appropriate support for staff who are suffering from stress or mental ill health, on a confidential basis where appropriate, regardless of its source.
Pricing
- Price
- £595 to £1,695 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at phil.wheeler@ishelp.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.