BDQ

Asana - Work Management Software

Asana is easy to use work management software for managing tasks and projects at scale.

Features

  • Workplace management dashboard that streamlines communication across companies and teams
  • Manage Tasks and Projects and align them to Goals
  • Prioritise and schedule work based on task priorities and dependencies
  • Use boards that suit your workflow for QA and approvals
  • Automation rules for assignment of tasks to projects and teammates
  • Customisable forms for new work requests to capture required information
  • Collaboration features to improve productivity, especially for remote working
  • Sprint planning and Kanban boards for Agile projects
  • Extensive integrations with Google, Microsoft, Salesforce etc.

Benefits

  • Plan and manage tasks across your team
  • Track, prioritise and discuss your team's work with complete visibility
  • Easy to use and adopt
  • Improve collaboration and streamline communication with everything in one place
  • Extensive template library for quick set-up for your use-case
  • Create your own Project templates for recurring work, e.g. Launches
  • Manage workload to balance assignment and prevent burnout or boredom
  • Customise workflows to match your business processes
  • Use automation to streamline business processes

Pricing

£12 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 1 6 5 8 7 2 9 4 1 7 2 2 3 4

Contact

BDQ Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Uptime percentage target for 'Enterprise' is 99.9%
System requirements
See supported browsers in the 'Using the Service' section.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Support levels vary based on the edition of the software. Contact us for details of current support offerings. BDQ support is available separately.
Support available to third parties
No

Onboarding and offboarding

Getting started
We can provide training courses, drop-ins and workshops for the products and consultancy services to make sure that your projects get off to the best possible start, achieve adoption and follow best practice guidance. These are available under the separate support services.
Full user documentation is available for all the products.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The products provide tools which allow the contents of the products to be extracted to open formats.
End-of-contract process
At additional cost we can provide consultancy services to off-board the data. Please see our SFIA rate card for pricing.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
When you view the Asana products on a mobile device an optimised version of the page is displayed. It is possible to switch to a desktop view if required.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
All tasks can be accomplished via the API
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
All products are highly configurable, including branding, by the end user or by BDQ under the separate support service.

Scaling

Independence of resources
The service is monitored using standard SaaS Cloud Management techniques to prevent users impacting each other.

Analytics

Service usage metrics
Yes
Metrics types
Number of Members, Teams, Projects and Tasks. Engagement
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Asana

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Authorised users can export data from within the application to a number of different formats.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Varies on deployment type and customer requirements.
Approach to resilience
Available on request
Outage reporting
Public dashboard showing current status of their cloud products.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only those users assigned to the administrator groups have access to the management user interface. Authenticated users are permitted to raise support requests.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Cadence Assurance, LLC
ISO/IEC 27001 accreditation date
March 19, 2021
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2013 certificate is limited to the ISMS supporting the provisioning, monitoring, and ongoing management of Asana in accordance with the

Statement of Applicability. Asana’s ISMS Scope includes the following elements:

Products: The Asana Platform

Assets, technologies, people, and processes employed by Asana for the development, operation, maintenance, and delivery of its Asana Platform

The organizational scope includes the Legal, Talent, Policy, Procurement, Trust, Workplace Experience, and Workplace Technology teams affecting the ISMS.

Any other aspects of Atlassian’s business is out of scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow industry best practices.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow industry best practices.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow industry best practices.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow industry best practices.
Incident management type
Supplier-defined controls
Incident management approach
We follow industry best practices.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.

Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.

The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.

Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.

Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.

Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.

Pricing

Price
£12 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.