Arrow Business Communications Limited

Arrow AV/VC

The Arrow Audio Visual & Video Conferencing (AV/VC) solutions are carefully scoped out and designed by our AV and VC design architects. Our solutions are tailormade to your requirements, and we have solutions from basic Microsoft Teams rooms systems to Boardrooms to Large Lecture theatres.

Features

• Tailored Solutions ensuring the right functionality
• Interoperability with legacy systems if required
• Full integration and installation services
• Project Management
• State of the art audio quality
• Studio quality acoustics
• High-definition image quality
• Up to 4k Camera resolution

Benefits

• Create better hybrid working environments – Home, Office and Mobile
• Do better business and make meetings more productive
• Solutions giving you easy-to-use yet advanced control of room equipment.

£200 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

616663073989896

Contact

John Loftus
07545 929225
gcloud@aro.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: A suitable private or public internet connection is required
• System requirements: Subject to overall design

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times will be agreed with the client.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide one level of support, Standard. Standard business hours and Monday to Friday 9-5.30. Standard support guarentees a response within 4 hours to a fault properly reported to the Arrow Support Desk. Contract includes 10 dial ins per month with a maxiumum total time limit of 2 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An Account Manager and pre-sales consultant will work with you to identify the correct service specification and configuration. If required we will attend site to conduct site surveys, demonstrations and audits. Once our proposal is accepted and contract signed, we add the project to our internal task system. Each new customer project is allocated a Prince 2 qualified Project Manager (PM) who assumes overall responsibility for the successful delivery of the project. The PM will communicate with the customer by phone, e-mail, video or in person. A Project Initiation Document is issued once we have gathered all required information, this document defines the project. All user information is gathered and amended if required. A meeting to discuss all aspects of the service configuration. The service configuration agreement written up and issued. The PM will liaise with the suppliers and Arrow engineering team to manage the necessary resources. The assigned engineers will configure the service and attend site to carry out the deployment. Where the customer specifies on-site training, a trainer will attend site to provide the necessary instruction.
• Service documentation: No
• End-of-contract data extraction: Subject to overall design and solution deployed.
• End-of-contract process: Subject to overall design and solution deployed.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Subject to overall design
• Accessibility standards: None or don’t know
• Description of accessibility: Subject to overall design
• Accessibility testing: Subject to overall design
• API: No
• Customisation available: Yes
• Description of customisation: Subject to overall design

Scaling

• Independence of resources: Subject to overall design and solution deployed.

Analytics

• Service usage metrics: Yes
• Metrics types: Subject to overall design and solution deployed.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Crestron, Kramer, Sony, Shure, QSC, Poly, Yealink, Extron, Barco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Subject to overall design and solution deployed.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Subject to overall design and solution deployed.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Subject to overall design and solution deployed.
• Data protection within supplier network: Other
• Other protection within supplier network: Subject to overall design and solution deployed.

Availability and resilience

• Guaranteed availability: Subject to overall design and solution deployed.
• Approach to resilience: Subject to overall design and solution deployed.
• Outage reporting: Subject to overall design and solution deployed.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Subject to overall design and solution deployed.
• Access restrictions in management interfaces and support channels: Subject to overall design and solution deployed.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Subject to overall design and solution deployed.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: This certificate is valid for the following scope:; Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data) in accordance with the Statement of Applicability, version 1.0, plus Code of Practice ISO 27017:2015 on information security controls for cloud services and Code of Practice ISO 27018:2019 for protection of personally identifiable information (PII) in public clouds.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit. ODS Code: 8J121

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NHS Information governance toolkit level 2; Cyber Essentials. Registration number QGCE2305.
• Information security policies and processes: The Chief Executive Officer, along with the board, in partnership with the Head of IT is responsible for the approval of all of the IT policies and ensuring that they are discharged to the relevant managers. Arrow's Information Security Policy outlines our approach to information security as well as being a method to establish a set of tools to outline the responsibilities necessary to safeguard the security of the Company’s information systems with supporting policies, codes of practice, procedures and guidelines. The policy applies to all employees - current and new - of the Company as well as all other authorised users. The policy relates to the use of all Company-owned information system assets, to all privately owned systems when connected directly or indirectly to the Company’s network and to all Company-owned and or licensed software/data. Authorised members of the IT Department will from time to time monitor the information systems under their control to ensure compliance. This is supported by training during the Induction process for new employees and updates to existing staff as appropriate.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Subject to overall design and solution deployed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Subject to overall design and solution deployed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Arrow's Data Protection Policy details the extensive controls, measures and methods used to protect personal data, uphold the rights of data subjects, mitigate risks, minimise breaches and comply with the data protection laws and associated laws and codes of conduct. We also carry out regular audits and compliance monitoring processes, to ensure that the measures and controls in place are adequate, effective and compliant at all times. All data breaches are reported immediately to the direct line manager and the reporting officer. Measures must be taken immediately to contain the breach and to stop any further risks or breaches.
• Incident management type: Supplier-defined controls
• Incident management approach: Arrow’s Data Breach Policy states that all staff must report a data breach immediately to the direct line manager. ; ; The Supervisory Authority is to be notified within 72 hours of any breach where it is likely to result in a risk to the rights and freedoms of individuals. ; ; A full investigation is conducted and recorded on the incident form, the outcome of which is communicated to all staff involved in the breach, in addition to upper management. A copy of the completed incident form is filed for audit and record purposes.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  To help us drive wellbeing and engagement throughout Arrow, we have dedicated Wellness Champions at each of our key sites – these are voluntary roles and act as a central point of contact for advice and guidance around the mental health and wellbeing of our people. They also help to drive the promotion and organisation of various corporate social responsibility initiatives across Arrow further driving engagement. A dedicated Teams channel is used to communicate, share, and promote these activities. Each Champion has completed Mental Health First Aider training so that they are equipped with the necessary skills to fulfil this role. These courses run through MHFA England have also been attended by other members of the wider team. The engagement of our people is paramount at Arrow, and we track this closely, currently sitting at 89% this places us in the upper quartile of all benchmarked organisations. In addition to our 2 main annual surveys, we also track the wellbeing and resilience of our people as well as our eNPS score monthly to ensure we keep a close temperature check on how they are feeling. Our current eNPS score is 52% which places us in the top 25% of organisations in our industry.

Pricing

• Price: £200 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.