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FELBER CONSULTING LTD

Felber TEMPO (Managed Services)

Felber TEMPO provides expert Kantata SX support for Public Sector organisations and SMEs. We manage your complex operational processes to bridge internal capacity gaps. Our team streamlines your workflows, ensuring efficient resource deployment and faster financial cycles. We help you maximise service delivery and achieve planned efficiency benefits.

Features

  • Comprehensive user management for new starters, leavers, and tenure
  • Seamless end-to-end management of the entire services lifecycle
  • Comprehensive modeling for service costs and profit margin negotiations
  • Detailed rate card management and non-billable activity tracking
  • Tailored operational support for Public Sector and SME organisations
  • Twelve years of specialised Kantata SX implementation and support expertise
  • Strategic month-end management including tracking and forecasting period closure
  • Automated forecasting for project time, costs, and actual values
  • Standard and custom management reporting for deep business insights
  • Proactive monitoring of revenue leakage and uncommitted project revenue

Benefits

  • Real-time decision support: Instant KPI visibility for better operational planning
  • Free up internal teams by outsourcing complex system administration
  • Reduce monthly period-close delays from weeks to days
  • Deploy scarce resources to your most significant project outcomes
  • Gain instant operational visibility with real-time automated KPI reporting
  • Achieve planned efficiency benefits through expert Kantata SX optimisation
  • Scale operations effortlessly without hiring additional full-time administrative staff
  • Increase stakeholder confidence with transparent, data-driven decision making
  • Protect core values while implementing necessary organisational cultural changes
  • Minimise manual errors with automated time and cost forecasting

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@felberc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 1 6 7 6 9 1 2 0 9 2 5 2 5 1

Contact

FELBER CONSULTING LTD Simon Teale
Telephone: 07713 115298
Email: info@felberc.com

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • End user training coordination
        • End user training coordination
      • Other
        • Other

Service scope

Service constraints
N/a

User support

Email or online ticketing support
Yes
Support response times
We would normally respond on the same working day or within 4 business hours if received outside of UK business hours or on weekends
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is provided during standard UK Business Hours (09:00 to 17:30, Monday to Friday, excluding UK Bank Holidays). Tickets raised over the weekend or on public holidays will be logged immediately via our Ticket Management portal but will be processed on the next working day in the order they were received. If weekend support is required, it is available by separate negotiation and agreement as required.

Note that comprehensive support is also provided by the software author Kantata as part of the licensing agreement.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,500.00
Solution architect
Role level UK Rate Offshore Rate
Senior solution architect £1,500.00

Data roles

Performance analyst
Role level UK Rate Offshore Rate
Senior performance analyst £1,500.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Senior application operations engineer £1,500.00
Problem manager
Role level UK Rate Offshore Rate
Problem manager £1,200.00
Service desk manager
Role level UK Rate Offshore Rate
Senior service desk analyst £1,200.00
Service desk manager £1,200.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £1,500.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Lead business analyst £1,500.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,500.00
Senior delivery manager £1,500.00
Product manager
Role level UK Rate Offshore Rate
Lead product manager £1,500.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Volunteering opportunities for staff
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@felberc.com. Tell them what format you need. It will help if you say what assistive technology you use.