Basis
Impact Sprint (Design Sprint) to enable cloud transition
We run Design Sprints for Social Impact; we call them Impact Sprints. Within a week we turn ideas into prototypes that can be tested with service users and staff to understand the true impact an idea, or in this case, cloud-based service will have once implemented. Can be delivered online.
Features
- Highly structured and facilitated, fast-paced change initiative
- Time-boxed approach to working to deliver value quickly
- Discovery workshops followed by five-day intensive event
- Full work done within 3 weeks
- Prototyping to understand the value of solutions to customers
- Iterative approach to development to increase the value of solutions
- High-engagement across Product Owners, service users and delivery teams
- Visual project management and ‘on job’ training in Agile
Benefits
- Faster return of investment
- Delivery of value in short spans of time
- Creates an engaged workforce
- Builds on the skills and strengths already in place
- Develops new skills
- Embeds better practices
- Ensures end-to-end service is ready for transition cloud
- Available fully 'online in-person', adapt to and improve online working
Pricing
£12,750 to £27,750 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at comms@basis.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 1 7 4 1 5 3 0 0 5 3 3 0 1 4
Contact
Basis
Dennis Vergne
Telephone: 02032392407
Email: comms@basis.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We provide a comprehensive range of services drawing on the experience of our network of over 500 independent consultants. Our breadth of expertise allows us to offer planning support for implementation projects tailored to the needs of each buyer.
We plan our engagements using an Agile approach. We ensure the deliverables we prioritise are those which deliver the greatest value to the customer. By working closely with our clients to truly understand their needs we ensure the right resources are deployed, that services are improved and that costs are reduced.
By taking an Agile approach to delivery and by prototyping solutions at the earliest possible stage of a project we are able to reliably identify, plan for and mitigate key project risks effectively.
We also help our customers to put in place effective change management approaches to support successful implementation. We firmly believe it’s more effective to act yourself into a new way of thinking than it is to think yourself into a new way of acting. Consequently, our approach to change management prioritises interventions that enable staff and service users to engage with and test new solutions at the earliest stage of development. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We have been delivering cross-sector learning since 2010, in the UK and globally.
Our service transformation programme is widely regarded as the most advanced and effective training programme within the public sector. This experiential learning programme was co-designed with and developed for senior managers and transformation experts to further build in-house capability to deliver sustainable service transformation.
Our training programme draws on leading transformation and improvement methodologies, including Agile, Service Design, LEAN and systems thinking, as well as relevant insights from psychology, management theory and organisational development.
We provide participants with practical tools they can use immediately to transform their own services.
London Councils commissioned an independent evaluation of our programme. They contacted 400 alumni members from 32 councils and asked them what impact the training had had on their work six months after completing the programme. Here’s what they found:
- 99% of participants had applied the training on live projects
- 61% used it as an integral part of their work on at least a weekly basis
- 70% of participants believed the service transformation programme provided more or much more value than other training programmes they had previously completed - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We work in an Agile way with clients which enables us continuously review progress and adapt to changing priorities.
We use collaborative tools such as physical or digital Scrum boards to ensure our work is transparent and to promote effective communication between our team and your staff.
We demonstrate our actual progress through show and tells at frequent intervals to key stakeholders. This constant interaction means that we are able pivot quickly response to changing needs where required.
We hold regular retrospectives to ensure the team identifies opportunities to improve their performance on an ongoing basis.
We work with you to understand what your key performance indicators are and build these into the service so we can easily report on them.
All of our work is assured and overseen by the Basis leadership team.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 1 business day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We don’t define specific support in advance but flex the level we provide depending on the requirements of each client. We work with our clients to agree support that is appropriate to their situation, timescale, and the outcomes. The costs for our support are defined in our rate card and pricing document.
All of our work is overseen by both an engagement lead and quality assurance lead (from the Basis leadership team). As appropriate we will provide a technical account manager.
Please enquire for further details using the clarifications process if required.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
In 2019, motivated by our design to reduce our carbon footprint we began experimenting with the possibility of conducting 100% of our business remotely.
By combining the use of facilitation techniques that promote participation with digital tools that enable collaboration we have developed an approach that enables us to collaborate with clients and service users just as effectively as if we were in the room.
Since then we have run hundreds of projects, workshops and events with thousands of individuals, many of which have brought together people from several continents. Our success in implementing this approach has enabled us not only to drastically reduce our own impact on the environment, but also to enable our clients and service users to do the same.
To further embed this way of working we train our clients in our approach as part of our projects. This ensures this way of working is sustainable and can be continued beyond our engagement.Wellbeing
We place involvement and relationships with the communities we serve as a top priority in the design and implementation of new products and services.
Our approach is to collaborate with stakeholders from the outset of our work. This includes asking teams, leaders and local residents to define what success looks like to them. We conduct our work using human-centered design principles alongside agile methods to ensure we tailor our impact to needs of communities, and be responsive as these needs change.
As part of a recent project we employed students with no recourse to public funds (NRPF) in the London Borough of Newham who were unable to return home due to travel restrictions. They conducted user research to understand the needs of those accessing food banks in the borough.
In addition to providing them with meaningful experience, the opportunity gave them an income to support themselves at a challenging time during the pandemic, and enabled them to continue funding their studies.
We also provide training in ‘Core Conversations’ which supports practitioners across the UK to enable residents to be the decision-makers in their wellbeing. It encourages discussion and prioritisation of what matters to the resident, not the professional.
In another project within Islington, we are defining success for improvements in adult social care by the quality of interaction between professionals. This is measured through time spent working together, and reducing referrals between services. This is in response to residents’ need for simpler pathways where they are supported by any professional they contact, rather than being signposted. This will add value to communities by making more human care connections where residents felt listened to and in control of their care.
Pricing
- Price
- £12,750 to £27,750 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at comms@basis.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.