ADZUNA LIMITED

Adzuna Recruitment Advertising

Adzuna helps organisations reach active and passive jobseekers by advertising roles via its market-leading job search engine and targeted social media campaigns, ensuring vacancies are seen by both job-board users and passive candidates not actively searching for roles.

Features

• Sponsored job postings targeting active jobseekers at scale
• Using Social Media to target passive jobseekers at scale
• ATS integrations enabling automated job posting and application delivery
• Real-time campaign performance tracking and ROI reporting
• Secure web-based dashboard for remote access and management
• Flexible application routing: Easy Apply or employer careers site

Benefits

• Reach active jobseekers efficiently through targeted job advertising
• Engage passive candidates via social media campaigns and promotions
• Enhance employer brand visibility and market positioning effectively
• Access unique talent pools unavailable through other channels
• Attract higher-quality candidates via improved candidate experience

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

617913156478105

Contact

James Neave
020 7386 7355
gcloud@adzuna.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Load jobs manually, scrape from careers site or via API/XML

User support

• Email or online ticketing support: Yes
• Support response times: Default response times to inbound requests are responded to within 1 working day.; ; Client responses to queries and fixes are logged within a ticket management system by a two tiered support structure. Firstly, by their account manager that will endeavour to respond within 1 working day.; ; Second tier support is offered by the relevant Customer Success or Product Team that target 1 working week turnaround based on working hours of 9-6pm Mon-Fri. For anything requiring further inquiry and longer timeframes, the customer will be kept fully informed with a plan of action and progress reports.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: These will likely include, but not be limited to, maintenance of appropriate levels of performance, service availability and support defined in the G-Cloud 15 framework, as well as the requirement to meet due levels of quality and technical standards. Adzuna will keep a record of incident reports and requested updates pertaining to raw data delivery and Adzuna Intelligence portal services.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide online or onsite training and email support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: N/A
• End-of-contract process: At the end of a contract, we cease advertising on behalf of that organisation. ; ; There are no additional costs over and above the main contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All service features are available on mobile, tablet and desktop. The service incorporates a fully responsive design to accommodate as broad a spectrum of devices as possible. A mobile-first approach has been adopted to ensure a simple, intuitive experience for users of hand-held devices. The interface features large text, high contrast ratios, simple fonts, writing for the web best practice, clear messaging and minimal navigational complexity. The service is compliant with GDS standards and WCAG Level AA and undergoes an annual accessibility audit.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed via a secure, web-based client dashboard. Customers use the interface to manage advertising campaigns and monitor performance. No local software installation is required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service undergoes a self-asessment process utilising AxE and WAVE applications to achieve Level AA of the Web Content Accessibility Guidelines (WCAG 2.2) and meet recognised GDS Accessibility standards. This ensures the service keeps up with Accessibility best practices, is easy to use, intuitive, accessible to a broad spectrum of users and can be navigated using the most commonly used assistive technologies - including screen magnifiers, screen readers and speech recognition tools.
• API: Yes
• What users can and can't do using the API: Adzuna provides an API that enables customers or authorised third-party ATS providers to integrate recruitment advertising with their existing systems.; Submit job data from an ATS to Adzuna for advertising; Update or close job adverts programmatically; Retrieve basic job and campaign status information; Automate job posting and lifecycle management; API access is enabled by Adzuna following contract agreement; Customers receive authentication credentials and technical documentation; Job content, status, and metadata can be updated or withdrawn via API; Changes are reflected in near real time within the Adzuna platform; Commercial settings (such as budgets, pricing, and invoicing) are managed separately; The API does not support user management or billing configuration
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We have dedicated DevOps resource who monitor the demand and load on our cloud software. Load balancing across multiple sites is used for primary demand-management, and as needed additional cloud servers can be activated to manage demand increases.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Guaranteed availability: Our historic site availability has been >99.9% over the last year. We would be able to agree an SLA levels for any new contract.
• Approach to resilience: Available on request.
• Outage reporting: Currently we use internal email alerts and a dashboard to monitor any outages. A bespoke reporting method could be incorporated as required.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: AWS buckets and Portal interface platform requires username and password set up by administrators (not shared between users)
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Basic; Cyber Essentials Plus
• Information security policies and processes: We follow standardised internal security processes which are in line with best industry practice. Further details are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our system configuration and change management processes are defined in our Secure Development Framework and Change Management Policy. These, along with industry best practice resources from the NCSC, OWASP and CISP, outline the principles which we adhere to when making changes to service components. Changes are tracked using issue-tracking software (JIRA) and GIT repositories (Bitbucket). This enables scheduling of work as well as a permanent record of system/codebase changes. Information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, penetration tests and regular vulnerability scans.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per our Vulnerability Assessment Policy, information security risks are raised at monthly SWG meetings and vulnerabilities are detected by annual IT Health Checks, Penetration tests and regular vulnerability scans. Our approach to security patch management for all systems and application components is defined in our Patch Management Policy and Patch Management Procedure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our approach to protective monitoring is detailed in our Log Monitoring and Auditing Policy. Potential compromises are identified by monitoring server load through a permanent live dashboard and by analysing web logs through tools such as AWS Cloudtrail, Cloudwatch and Syslog. Our response approach and speed is decided on a case-by-case basis according to the severity of the compromise. An audit log of business audit events and activities of all user categories is retained for a period of 12 months. An audit log of technical events (e.g. syslog events, CloudWatch & CloudTrail) is also retained.
• Incident management type: Supplier-defined controls
• Incident management approach: Our approach to incidents is defined in our Incident Response Policy and Incident Response Procedure. These set out a framework for detecting, responding to, recovering from and reporting of incidents. They detail how incident response phases are structured, provide guidelines on how to assess the critical and severity level of an incident and set the communication and escalation channels to be used. Incidents are graded by priority level (with specific SLAs set for each) and reports are created for P1 and P2 level incidents detailing summary, impact, root cause analysis, resolution, key timelines and any on-going action items.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer the ability to advertise roles organically at no charge.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 30 January 2025
• What the ISO/IEC 27001 doesn’t cover: Provided on request.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 42fcca04-11fe-479b-a315-6afa89417144
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D1d0d254-93c4-4393-bf53-1f8db0de1252
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adzuna.com. Tell them what format you need. It will help if you say what assistive technology you use.