CDW LIMITED

CDW NetApp CVO GCP

NetApp Cloud Volumes ONTAP on Google Cloud provides a secure, scalable, and cost‑efficient software‑defined storage platform for public‑sector organisations modernising their cloud environments. By running ONTAP natively on Google Cloud, CVO enables seamless migration of data and workloads while preserving enterprise‑class storage capabilities.

Features

• Software‑defined ONTAP storage deployed natively on Google Cloud.
• Multiprotocol NFS, SMB, and iSCSI storage services.
• Built‑in efficiencies: deduplication, compression, thin provisioning.
• High‑availability deployment supported in GCP configurations.
• SnapMirror replication from on‑premises to Google Cloud.
• Automated data tiering to Google Cloud Storage.
• Ransomware protection via ARP and Snapshot technology.
• Support for production workloads, file services, and databases.
• Unified orchestration and automation through NetApp Console.
• Flexible licensing options.

Benefits

• Simplifies cloud storage using familiar ONTAP workflows.
• Reduces skill barriers through consistent hybrid operations.
• Boosts performance with caching and efficient tiering.
• Enables migration without application redesign.
• Cuts storage cost using ONTAP efficiencies.
• Strengthens security with snapshots and ransomware protection.
• Supports compliance via encryption and policy controls.
• Improves resilience with HA deployment options.
• Optimizes spend through automatic tiering to GCS.
• Reduces environmental impact with storage efficiencies.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

617965224196130

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  IaaS

  IaaS Storage

  • Object or Bucket
  • Block
  • File

Service scope

• Service constraints: Replacement and expansion parts must be properly sourced via NetApp or valid partners (and is part of the standard support contract) for support to be valid.
• System requirements:
  • Cloud Volumes ONTAP limitations can be found here -
  • https://docs.netapp.com/us-en/cloud-volumes-ontap-9101-relnotes/
  • Reference-limitations.html#cloud-volumes-ontap-supports-reserved-and-on-demand-vm-instances
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24x7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, production system down is less than an hour, and business critical system down is less than 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Unknown as GCP Service
• Web chat accessibility testing: Unknown as GCP Service
• Onsite support: Yes, at extra cost
• Support levels: "NetApp SupportEdge Services portfolio for cloud:; ; Support Edge Base for cloud:; Priority 1: 2 hours ; •Priority 2: 4 hours ; •Priority 3 or 4: Next business day; ; Support Edge Advisor for Cloud:; •Priority 1: 30 minutes ; •Priority 2: 2 hours ; •Priority 3 or 4: Next business day; ; All details can be found here -; https://www.netapp.com/media/78660-DS-4225-NetApp-SupportEdge-Cloud-Portfolio-datasheet.pdf"
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: "Quick Start for Cloud Volumes ONTAP in Azure; https://docs.netapp.com/us-en/storage-management-cloud-volumes-ontap/task-getting-started-azure.html"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is presented via industry standard data protocols (CIFS, SMB, NFS, FC, iSCSI, NVMe-oF, S3). Data can be copied off using any standard approach. File copies, host based migrations, etc. We do not lock customers into proprietary protocols or access methods. Every data serivce we support confirms to the industry standards and we are on many of the comitees that develop and maintain those standards.
• End-of-contract process: Once the license term has expired, the system shuts itself down and ceases to serve data. The data itself is not deleted, so can be recovered by renewing the license, or destroyed by deleting the cloud infrastructure underpinning the virtual storage system.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: NetApp provides support for NetApp Console and its cloud services in a variety of ways. Extensive free self-support options are available 24x7, such as knowledgebase (KB) articles and a community forum. Your support registration includes remote technical support via web ticketing.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: """This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility; characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf"" "
• API: Yes
• What users can and can't do using the API: "The NetApp Console REST APIs use mainstream protocols and standards to provide a flexible foundation for deploying and administering your cloud-based and on-premise resources.; ; The REST style of application development begins by identifying a set of server-based resources. The resources defined with the NetApp Console REST APIs can be broadly categorized as follows:; ; Storage resources; Used to manage and administer cloud storage resources (for example, Cloud Volumes ONTAP, Azure NetApp Files) as well as on-premises and edge storage resources; ; Platform resources; Used to manage users, workspaces, accounts, Connectors, credentials in NetApp Console control plane; ; Data resources; Used to protect and create backup of your cloud and on-premises data, manage your licenses and subscriptions to NetApp Console"
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: NetApp Workload Factory
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI is the most feature rich aspect way to interact with the ONTAP operating system. All management tasks can be done via CLI, there are also extensive performance and capacity monitoring and reporting functions in the CLI. All interactions with the CLI and logged for audit purposes. There are no limitations to what the command line allows, unless restrictions are put in place on specified accounts using RBAC or MAV (multi-admin verification).

Scaling

• Independence of resources: There are extensive quality of service features to set minimums or maximums per volume or workload to protect and delivery consistent service levels at all times.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Per volume latency and QoS metrics.
  • Top talker end user compute sessions.
  • Full file sytem analytics.
  • Capcity and performance headroom and forecasting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up:
  • File shares including EUC self-service restores.
  • Virtual machines including consistent snapshots and cross site DR.
  • Databases including application consistent recoveries without consistency checks being required.
  • Container persistent storage volumes.
  • VMware datastores at a datastore or VM level
• Backup controls: Each storage volume can have a bespoke snapshot backup and replication backup schedule if required. Cross site replication and backup can preserve extended backups on the second site, up to 1023 snapshots with policy driven retention and multi faceted retention (e.g 36 hourly, 28 daily, 60 monthly snapshots retained)
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: "End-to-end encryption: AES-256 bit at rest and TLS/HTTPS in flight, including CMK support; Secured connectivity: Private network connectivity between source and destination, along with proxy support; Secured control plane: Multi-tenancy, RBAC, MFA, and SOC2-type2 certified"
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: "SLA details can be found here; ; https://cloud.google.com/terms/sla"
• Approach to resilience: Available on request from GCP
• Outage reporting: There is a public dashboard available for outages. Some e-mail alerts may also be sent

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Service is managed by an SRE team with well-defined membership
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access is via a NetApp Consolel account, which is authenticated through an OpenID Provider (we use Auth0 as an identity hub). The application redirects the browser to Auth0, Auth0 authenticates the user and redirects the user to the app with an access_token in the hash fragment of the URI.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "NetApp's governance standards comply with several standards, including GDPR, CCPA, CPRA, SOC2, NIST SP800-171, and the requirements under the Defense Federal Acquisition Regulation Supplement (DFARS).; Privacy and data protection ; HIPAA healthcare, PCI DSS for payment card security, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, Federal Information Security Modernization Act (FISMA). ""ISO/IEC27001 and ISO/IEC15408
• Information security policies and processes: "NetApp follows a comprehensive suite of global Information Security policies and processes governed by our Chief Information Security Officer (CISO) and implemented through the Global Security organisation. These include our enterprise‑wide Security Management Policy, Information Security Governance Policy, and the full Global Security Policy Repository, which defines mandatory controls, standards, and procedures for safeguarding the confidentiality, integrity, and availability of all systems and data. Our processes encompass continuous risk assessment, secure‑by‑design engineering via the Secure Development Lifecycle (SDL), formal vulnerability management and public PSIRT advisories, incident response, and strict compliance with internationally recognised standards such as ISO/IEC 27001. This governance framework ensures a consistent, audited, and proactively managed security posture across all NetApp products, services, and operations.NetApp uses industry-standard source code control methods (implemented using the (third-party) Perforce product). We use industry-standard bug-tracking methods implemented using a home-grown tool known as BURT. Release Management consists of a closely monitored interaction between these two tools and industry-standard development methods along with source code review and development change control cycles. ""Please see; https://netapp-security.trustshare.com/home; and https://security.netapp.com/policy/ to find out about NetApp's approach to product security processes and policy."""

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "Changes to GCP services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.; ; Teams set bespoke change management standards per service, underpinned by standard GCP guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow GCP incident response procedures. Exceptions to change management processes are documented and escalated to GCP management."
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Changes to GCP services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.; ; Teams set bespoke change management standards per service, underpinned by standard GCP guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow GCP incident response procedures. Exceptions to change management processes are documented and escalated to GCP management."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "GCP deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on GCP Service/Security Team- set thresholds."
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "All details can be foud here as they change on a regular basis; ; https://cloud.google.com/docs/security/overview/whitepaper"
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html

  Baseline Pricing - Web link

  https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.

  -

  Additional sources of cost reduction

  Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: As a reseller of public cloud services from several public cloud service providers, including Microsoft, AWS, NetApp and Veeam, Buyers will be able to find a full catalogue of services and baseline pricing on each of the vendor's publicly accessible websites (all links entered below). Buyers can view baseline pricing for the individual service that they require and are also able to build service estimates using the baseline pricing where one or more services are required. The estimates allows the Buyer to configure a baseline quote for the required services to the required/desired specification. Additionally, all CDW services listings in Lot 1a also include a price document that provides Buyers with access to baseline pricing.; ; Links to the full catalogue of available services and baseline pricing for proposed vendors are:; ; Microsoft: ; https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product; ; https://azure.microsoft.com/en-gb/pricing/calculator/; ; Amazon Web Services (AWS): https://aws.amazon.com/pricing/; ; https://calculator.aws/#/estimate; ; NetApp: https://www.netapp.com/pricing/; ; Veeam: https://www.veeam.com/products/veeam-data-cloud/purchasing-options.html
• Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/#Pricing-by-product
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional sources of cost that may relate to a Buyer contracting for services in this deployment model could include:; ; •Ongoing support: Some Buyers may require additional support in managing their cloud infrastructure once the services are operational. CDW can provide IaaS/PaaS ongoing management support through our CloudCare managed services, which is an additional cost consisting of an initial CapEx cost and ongoing costs which are calculated based on a percentage of the Buyer’s monthly consumption.; •Unscheduled services: Such as unscheduled Healthcheck professional service assessments which are not included part of the onboarding scope/service.; •Buyer overspend: Whilst CDW will make every effort to ensure the services deployed are tailored (rightsized) to each Buyer’s specific requirements and budget, there may be some instances of Buyer overspend that result in additional costs. CDW engages with each Buyer and uses our defined pre-sales methodology to undertake a thorough assessment of the Buyer’s immediate requirements, growth strategy and budgetary requirements. This is the foundation for designing a service deployment model that accurately reflects the Buyer’s immediate and future service consumption and spend. However, some unforeseeable factors, such as unexpected rates/periods of Buyer growth, may result in requirements for increased consumption and ultimately, increased/additional costs.
• Additional sources of cost reduction: Sources of cost reduction that could relate to a Buyer contracting for services in this deployment model could include:; ; •Access to Cloud Service Provider (CSP) funding pots/programs: Many of the leading CSPs having funding pots and programs available that can be used to subsidise Buyer services and reduce costs. These funding pots are often accessible in scenarios when defined CSP eligibility criteria and pre-requisites are met. Examples of funding programs include Microsoft Azure’s Migration & Modernization Program (AMMP), Microsoft’s End Customer Investment Funds (ECIF) and Microsoft’s Commerce Incentives (MCI).; •Vertical specific discount schemes: Many of the CPSs offer vertical specific discount schemes on their services. As an example, Microsoft offers government discount schemes and discounts/grants for eligible not for profit organisations. As another example, AWS offers public sector discounts through their One Government Value Agreement (OGVA) program.; •Committed spend agreements: Some of the leading CPSs offer contractual agreements that offer benefits, such as discounts and cost reductions, in exchange for the Buyer making an up-front commitment to achieve a minimum level of consumption/spend. For example, Microsoft offers the Microsoft Azure Consumption Commitment (MACC) which offers Buyers discounts and financial benefits for commitment to a pre-agreed level of consumption/spend.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/872cc32f-6dcc-4955-bfe9-4ceffd1ff2b8/overview

  Organisation 2

  Organisation name

  Veeam

  Website address/upload for organisation

  Website address

  Website address

  https://www.veeam.com/partners/find-a-partner.html?country=GBR&search=cdw

  Organisation 3

  Organisation name

  Amazon Web Services (AWS)

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/search/partners/?facets=Program%20%3A%20AWS%20Marketplace%20Skilled%20Consulting%20Partner&pName=CDW

  Organisation 4

  Organisation name

  NetApp

  Website address/upload for organisation

  Website address

  Website address

  https://www.netapp.com/partners/partner-connect/cdw-ltd/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.