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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Website development
Digital Trading

Website development

We can design, create, develop and support websites using virtually any content management system or custom build software. The website will include mobile first design principles and accessible user interface with the best in class security and can integrate with all other software systems.

Features

  • Website build and development
  • User-centric accessible website design
  • Wireframes and prototypes
  • Responsive website development for mobile, tablet and desktop
  • .NET, PHP, HTML, CSS website development
  • Ecommerce website design and development
  • Integration with external systems via APIs.
  • Online forms development
  • Maintenance & support

Benefits

  • Custom user experience for your target audience
  • Seamless experience across all devices
  • Built on various content management systems
  • Help managing your site ongoing
  • Range of support options available
  • Best in class security

Pricing

£4,500.00 a unit a quarter

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bart@digitaltrading.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 1 8 0 1 2 1 5 6 5 2 5 0 0 0

Contact

Digital Trading Bart Janaszek
Telephone: 01793680866
Email: bart@digitaltrading.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Custom web development, application development, software development, application hosting, support, creative design,
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
N/a
System requirements
Currently no known limitations

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the support package.
On average within 4 hours for normal requests.
Within 1 hour for critical issues.
Support is available Monday - Friday 8:30 - 16:30.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
PayAsYouGo - £75 + VAT per hour.
Bronze - annual contract for 3 hours of support a year for £150 + VAT. £60 + VAT per hour for any time required above initial 3 hours.
Silver - starts at £150 + VAT per month with 3 hours of support each month. £60 + VAT per hour for any time required above initial 3 hours.
Technical account manager will be dealing with any support requests.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide training in all formats both in person and online
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
By request
End-of-contract process
We would provide all software applications and data for the current live version of the product within the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We use Mobile First design principles
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
We provide an online Ticket helpline and support CRM service
Accessibility standards
None or don’t know
Description of accessibility
Accessible via an online portal, email or telephone
Accessibility testing
We are committed to a progressive multi-year plan to make all of our systems compliant with Web Content Accessibility Guidelines.
API
Yes
What users can and can't do using the API
Our API is fully Swagger compliant and secure behind a public private key.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All user facing information can be customised including user authenticated data.

Scaling

Independence of resources
We provide services which we can fulfil for the duration of the contract through our own inhouse team and capacity.

Analytics

Service usage metrics
Yes
Metrics types
We typically use Google Analytics and AW Stats and we also develop custom reporting defined by clients
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft Partner & Azure Services, Amazon AWS Services, Hetzner, etc.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
On request
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee 99.95% availability and can include this within any SLA on request.
Approach to resilience
Available on request.
Outage reporting
There is an API available and email/SMS alerts too.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Through the user authentication and role management
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Adherence to Cyber Essentials guidelines

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use DevOps and DevSecOps process using GitLab as our version control and Pen testing through development
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require
Incident management type
Supplier-defined controls
Incident management approach
We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require. Incidents are then recorded, reviewed and integrated into future risk assessment and mitigation processes.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We are committed to reducing and offsetting any negative impact our business activities may have on the natural environment.
Covid-19 recovery

Covid-19 recovery

The Covid pandemic highlighted the opportunity for more efficient communication and interaction through the internet, and these learnings can be applied to processes to aid the recovery of businesses and community infrastructure.
Tackling economic inequality

Tackling economic inequality

The internet provides the opportunity for individuals, businesses and communities to interact without the limitations of geography and social culture which can act as barriers to reducing economic inequality.
Equal opportunity

Equal opportunity

We work with a wide range of organisations in many sectors and countries with a philosophy for inclusiveness and accessibility for all.
Wellbeing

Wellbeing

The Covid pandemic has highlighted issues affecting the wellbeing of individuals in all parts of the community, and as a result, our business tries to recognise and support this in any way we can.

Pricing

Price
£4,500.00 a unit a quarter
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We provide free initial consultation meetings and demonstration of services and solutions we can provide.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bart@digitaltrading.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.