Phonio UK Ltd (Telio)

Consultancy Services to the Criminal Justice sector

The provision of guidance and advice leveraging research and digital innovation capabilities to support the strategic advancement of HMPP’s modernisation efforts. Phonio UK has global experience and understanding of the corrections ecosystem it will provide HMP with best practices and solutions that correspond to its unique correctional service delivery model.

Features

• Best practices/solutions that correspond to HMP’s unique correctional service model
• Written reports/status meetings for work performed to agreed timeline
• An Executive responsible for managing work as part of engagement
• An Stakeholder Engagement Strategy for engaging with functional areas
• Development of a digital-ready architecture that could define the business
• Refinement of Digital Vision and Strategy and associated road maps
• Illustrating the implementation sequencing all initiatives across all functional areas.
• Objectives for modernisation and KPIs for strategies
• Alignment of the Strategy to Organizational Priorities
• Operating model components to deliver a digital transformation capability

Benefits

• Bring specialised knowledge and experience in organizational development, strategic planning
• Offer impartial perspective on the state of the correctional system
• With expertise, streamlining of process, helping accelerate development of vision
• Facilitate productive discussions and workshops with key stakeholders.
• Ensure that the vision, strategy align with goals/priorities of client
• By leveraging experience, identify potential risks/challenges associated with the efforts
• Provide training/support to staff, building their capacity to sustain initiatives
• Create accountability as there are external parties monitoring progress

£1,000 to £1,400 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.mountain@tel.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

618080600280878

Contact

Jim Mountain
+4915251920318
jim.mountain@tel.io

Planning

• Planning service: Yes
• How the planning service works: Initial Assessment and Stakeholder Engagement: The consultancy team would begin by conducting an initial assessment of the correctional jurisdiction, including reviewing existing policies, procedures, facilities, and technology infrastructure. They would also engage with key stakeholders such as correctional staff, administrators, policymakers, and community representatives to understand their perspectives, concerns, and aspirations. ; ; Vision and Goal Setting: Based on the assessment findings and stakeholder input, the consultancy team would work with the correctional jurisdiction to articulate a compelling vision for the future. This vision would describe the desired state of the correctional system and serve as a guiding beacon for modernization efforts. Clear and measurable goals would also be established to support the realization of the vision. ; ; Other areas of focus:; Environmental Scan and Best Practices Research; Gap Analysis and Needs Assessment; Strategy Formulation; Risk Assessment and Mitigation ; Performance Metrics and Monitoring Framework; Capacity Building and Change Management; ; By articulating these planning services within the context of strategy design, the consultancy engagement can provide a structured framework for the correctional jurisdiction to develop and implement a modernization strategy that is aligned with its vision, goals, and stakeholder needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: When developing a vision, strategy, and associated roadmap for a correctional jurisdiction, we provide crucial training and change management support to ensure successful implementation. Here's how these services can be made available: ; ; Training Needs Assessment: Conduct a thorough assessment of the training needs within the correctional jurisdiction. This would involve identifying gaps in knowledge, skills, and competencies among staff members that need to be addressed to support the implementation of the vision, strategy, and roadmap. ; ; Customized Training Programs: Based on the training needs assessment, develop customized training programs tailored to the specific requirements of the correctional jurisdiction. These programs could cover a wide range of topics, including leadership development, communication skills, conflict resolution, change management, and technology adoption. ; ; Other areas of focus:; Leadership Development; Change Management Workshops; Technology Training; Communication Skills Training; Performance Management; Sustainability Training; Train-the-Trainer Programs; Evaluation and Feedback Mechanisms; ; By providing comprehensive training and change management support, we can help the correctional jurisdiction build the capabilities and readiness necessary to successfully implement its vision, strategy, and roadmap for modernization.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Dependant on specific services
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Telio, a leading provider of IT solutions for the corrections sector, ensures quality assurance and performance testing through a rigorous and systematic approach. Leveraging its expertise in correctional technology and best practices in software development, Telio employs strategies to deliver quality assurance and performance testing, which can be discussed with potential buyers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Continued support is essential to ensure the success of strategy development and implementation in a correctional jurisdiction. Here are several types of ongoing support that we offer: ; ; Strategic Advisory Services: Provide ongoing strategic advisory services to help HMP navigate challenges, adapt to changing circumstances, and seize opportunities as they arise. This may involve regular check-in meetings, strategic reviews, and updates to the strategy based on new insights or developments. ; ; Performance Monitoring and Evaluation: Assist HMP in establishing performance monitoring and evaluation mechanisms to track progress towards the goals and objectives outlined in the strategy. This may include defining key performance indicators (KPIs), collecting relevant data, analyzing performance trends, and providing regular reports and feedback. ; ; Other areas of focus:; Capacity Building Workshops; Coaching and Mentoring; Risk Management and Mitigation; Stakeholder Engagement and Communication; Continuous Improvement Initiatives; Knowledge Transfer and Documentation; ; By offering ongoing support in these areas, we can help HMP stay on track, overcome challenges, and achieve its strategic objectives over the long term.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response Service available based on following schedule: - Support helpdesk: 09:00 till 17.00 Monday to Friday - Maintenance services: 24 hours per day, 365 days a year - We also offer an online help facility and incident management area where our customers can access support and create, update and view incidents 24 hours per day 7 days per week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: When delivering service to our customers Phonio/Telio applies ITIL methodology. Service Desk work flows and document management are software supported. Within the Service Centre we set clear targets to attain this highest level of customer sa􀆟sfac􀆟on. Examples from current customer operations: - Phonio provide a stable service and timely resolution of problems - Uptime of the service to exceed 99.5% - Correct administration of all incidents (requests) within the ticketing system (status update, update tickets and escalate ticket to IT as necessary) - First level resolu􀆟on rate, 90%. Resolve tickets at the Service Centre level, without escalating to the IT Department. - Complete up-to-date CMDB, hardware traceable. - Average wait time of completed calls < 30 seconds for our customers when they call the Service Centre - We are pro-active contacting our customers Our service team is equipped with all necessary roles and skills to meet these requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Rheinland Cert GmbH
• ISO/IEC 27001 accreditation date: 10/07/2017
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • GDPR certification in progress
  • IT Grundschutz

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  An evolved corrections strategy can play a crucial role in addressing the impacts of climate change and promoting environmental sustainability. By implementing green initiatives within prisons, such as energy efficiency upgrades, waste reduction programs, and sustainable procurement practices, the corrections system can reduce its carbon footprint and contribute to mitigating the effects of climate change. Furthermore, by providing education and training on environmental conservation and sustainable living practices to offenders, the corrections system can empower individuals to become responsible stewards of the environment upon their release, fostering a culture of environmental awareness and activism within communities.

  Tackling economic inequality

  An evolved corrections vision, strategy, and roadmap hold immense potential to generate social value and contribute to achieving the UK government and Her Majesty's Prisons and Probation Service (HMPPS) priorities, with a particular focus on tackling economic inequality, promoting equal opportunity, enhancing wellbeing, and addressing climate change. Firstly, by shifting the paradigm of the corrections system towards rehabilitation and reintegration, the strategy can help break the cycle of poverty and economic inequality. By providing offenders with access to education, vocational training, and employment opportunities both during and after their incarceration, the corrections system can empower individuals to gain the skills and resources necessary to secure stable and meaningful employment, thereby reducing the risk of recidivism and promoting economic mobility.

  Equal opportunity

  Moreover, an evolved strategy that emphasizes equal opportunity within the corrections system can help address disparities in access to justice and support services among different demographic groups. By implementing policies and initiatives that prioritize the needs of marginalized communities, such as ethnic minorities, women, and individuals from low-income backgrounds, the corrections system can promote social inclusion and equity. This may involve tailored interventions, such as culturally sensitive rehabilitation programs, language support services, and targeted support for individuals with disabilities or mental health conditions, to ensure that all offenders have an equal chance to succeed and reintegrate into society. This can involve implementing anti-discrimination policies, providing tailored support for marginalized groups, such as ethnic minorities, LGBTQ+ individuals, and people with disabilities, and promoting cultural competence among staff members. By fostering a culture of respect, empathy, and accountability, the corrections system can help address systemic inequalities and promote positive social change.

  Wellbeing

  Furthermore, prioritizing offender wellbeing within the corrections system can have far-reaching benefits for both individuals and communities. By promoting physical and mental health, providing access to healthcare services, and fostering supportive and rehabilitative environments, the corrections system can contribute to improving overall wellbeing and quality of life. This can lead to positive outcomes, such as reduced rates of self-harm and substance abuse, improved family relationships, and increased social connectedness, ultimately supporting individuals in their journey towards rehabilitation and successful reintegration into society.

Pricing

• Price: £1,000 to £1,400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.mountain@tel.io. Tell them what format you need. It will help if you say what assistive technology you use.