Digitals for Health

Virtual Digital Pharmacist

Seegnal is a personal virtual digital pharmacist at the point of care. It allows the safe prescription of drugs at the point of care, in a patented single screen view to allow the prescription of a therapy free of Drug Related Problems within seconds, pinpointing quickly side effects.

Features

• Personalised Drug Related Problems prevention software
• Electronic Medical Record Plug-in solution
• Alternative Drug Mechanism - Aids medical practitioners
• Adaptive Alert Intelligence re-alerts upon changes
• Mechanism-based inference - based on drug metabolic pathway
• Single Screen View to identify and resolve interactions
• 98% alert accuracy
• Precision Medicine Module
• In-system drug alternatives suggestion
• Shared side effects and Drug-diet interactions

Benefits

• Reducing reliance on drugs trial-and-error
• Major cost savings by reducing hospitalization, re-admissions, medication consumption
• A virtual digital pharmacist in every clinician-patient interaction
• Safer organization
• 94% alert reduction compared to current solutions
• 24X7 guardian – recalculating and re-alerting upon changes
• Provide personalized drug therapy recommendations
• Seamless integration with existing EPR systems
• One stop shop for medication information
• Intuitive and user-friendly

£55 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@digitals.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

618230125239664

Contact

Andy Green
020 7193 1174
admin@digitals.org.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: 'Touch Screen Only' devices aren't supported.
• System requirements:
  • Internet Connection
  • Chrome / IE11 . Edge
  • Mouse

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Blocker - Security incident where data security is in question - 1 business hour; Critical - Whole of or a critical part of the system(s) unusable, causing immediate and significant business impact - 4 business hours; Major - A significant, but not immediately critical, part of the system(s) unusable, creating some business impact - Next business day; Minor - One or more users are unable to access the system but alternative access or workarounds are available - Next business day; Trivial - Non-urgent causing inconvenience only. A workaround is available. A request for information or query.; Next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support levels and costs will depend on the specific requirements.; We will be providing an account manager and support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will provide documentation and will provide both online and onsite training if required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The platform stores partial customer masked data for an agreed-upon period of time. In the event that the customer terminates the contract, the stored data can be retrieved before being deleted from our system, upon request
• End-of-contract process: The access is terminated, the data is erased from our system and any help that the customer needs during this process is given.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: It is a fairly typical web application with an extensive collapsible menu on the left-hand side and a responsive main area to the right of the menu.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: As the service is not intended to be used by members of the general public it has not been designed with accessibility as a primary consideration. However it has been tested extensively by our users groups to ensure it meets their diverse accesability needs.
• API: Yes
• What users can and can't do using the API: 1. DRP Calculation – Process patient clinical information and trigger DRP alerts.; 2. Auto-embed Medication recommendations– Receive medication adjustments based on Seegnal logic and automatically embed them within your EPR.; 3. Medication Portfolio Mapping Updates– Synchronise the organisation's medication catalogue with the system.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service offers a bespoke solution tailored to meet the specific needs of each implementation. Customisations are not user-configurable and must be executed by our team to ensure consistency, reliability, and compliance with existing systems.; ; Customisation possibilities include but are not limited to:; ; User Roles and Permissions: Tailoring access levels and permissions for different users to ensure security and operational efficiency.; Operational Settings: Configuring service parameters such as operating hours, resource allocation, and specific workflow requirements.; System Integrations: Integrating with other internal or third-party systems to create a seamless operational environment.; User Interface: Customising the user interface to reflect corporate branding and enhance user engagement.

Scaling

• Independence of resources: Each customer will have their own instance of the service which will be independent of all other instances.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NHS, ICBs, Private medical institutions

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data export feature is not applicable as part of the service, unless in the event of end-of contract.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99% availability
• Approach to resilience: Our services are designed with resilience as an architectural requirement. We deploy our production environments with multiple redundancy on all components from computing resources to data storage level.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We operate a roll based access control.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The standards institution of Israel.
• ISO/IEC 27001 accreditation date: 13/01/2019
• What the ISO/IEC 27001 doesn’t cover: A.10.1.2 - Key management; A.11.1.6 - Delivery and loading areas; A.14.2.7 - Outsourced development; A.18.1.5 - Regulation of cryptographic controls
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27799
  • ISO 13485

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies and procedures are in alliance with ISO27001&27799 standards and applicable legislation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The components of our service are tracked using Azure DevOps and managed in Azure Repos Git. Every change or new feature is assessed for potential risk impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our process focuses on assessing and prioritising vulnerabilities, identifying which patches are most relevant, ensuring funds and resources can be deployed to best effect.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We collect and analyse information to detect suspicious behaviour or unauthorised system changes on your network
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We log the incidents, categorise them, prioritise them, assign for resolution, manage as per our SLA, resolve, close.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Seegnal prioritises patient wellbeing by empowering healthcare professionals with a digital assistant for medication management. Our platform proactively identifies potential drug-related problems that could negatively impact a patient's health. This real-time alerting system safeguards patient wellbeing by prompting healthcare professionals to address potential issues. Additionally, Seegnal's recommended medication alternatives further equip clinicians to effectively manage drug related problems and optimise patient treatment plans, ultimately contributing to improved patient outcomes and overall well-being.

Pricing

• Price: £55 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@digitals.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.