GoPro Consulting Ltd
GoPro Cloud Support Services
Our implementation service covers all services elements related to the implementation, operation and support of GoPro based Cloud Software Services.
Our highly experienced consultants contribute with case management subject matter expertise acquired from hundreds of successful implementations. Our specific domain expertise includes inspection -, investigation -, grant- and courts management.
Features
- Team of highly experienced advanced case management experts
- Implementation based on leading advanced case management solution
- Digital Transformation services covering Discovery, Alpha and Beta stages
- Agile delivery approach led by certified practitioners
- Full case management project life cycle support
- Court- , grant-, inspection-, investigation case management domain experts
- AI development
- NN/g certified UX design
- Delivered on hosting conforming to NCSC Cloud Security Principles
- ISO 27001 Certified service
Benefits
- Rapid service on-boarding
- Early benefits realisation
- High end-user satisfaction and quick solution adaption
- Standard components covering end-to-end case management services
- Reduced total cost of ownership
- Extensive domain and public sector expertise
Pricing
£660 to £1,380 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lesley@gopro.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 1 8 4 7 6 3 0 3 2 8 2 3 2 0
Contact
GoPro Consulting Ltd
Lesley Franck
Telephone: 02038079644
Email: lesley@gopro.net
Planning
- Planning service
- Yes
- How the planning service works
-
All our implementation projects are assigned to a project manager that coordinates the planning and later the delivery. The project manager is supported by a team of experts that are being engaged to ensure that all functional, as well as non-functional aspects of the project, are considered and addressed during the implementation planning. The typical team will consist of the following resources: Project manager: responsible for the implementation of the overall project, incl. scope, budget and timescales.
Business analyst: responsible for capturing and clarifying users stories in cooperation with the customer.
Solution architect: responsible for the overall solution design and technical aspects of the system incl. relevant interfaces and integration design.
Operations lead: responsible for designing and commissioning the cloud infrastructure.
Customer success manager: responsible for the on-going support of the system after going live.
All projects are led by certified Scrum and Prince2 practitioners. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- GoPro Advanced Case Management Cloud Software Service
- Casedoc Court & Justice Cloud Software Service
- GoPro Regulatory Case Management Cloud Software Service
- GoPro Advanced Notification Case Management
- GoPro Advanced Fraud Investigation and Prevention Cloud Software Service
- GoPro Jobtimizer Advanced Resource Scheduling Cloud Software Service
- GoPro Advanced Grant Management Cloud Software Service
Training
- Training service provided
- Yes
- How the training service works
-
GoPro provides a range of training options. These include class room based 'Train-the-Trainer', ‘End User’, 'Super User' and 'Administrator' training. We also provide customer specific remote training.
These training options augment the in-system 'getting started tours'. We pride ourselves that our intuitive UI makes it easy for new users to on-board and therefore they require little training. - Training is tied to specific services
- Yes
- Services the training service works with
-
- GoPro Advanced Case Management Cloud Software Service
- Casedoc Court & Justice Cloud Software Service
- GoPro Regulatory Case Management Cloud Software Service
- GoPro Advanced Notification Case Management
- GoPro Advanced Fraud Investigation and Prevention Cloud Software Service
- GoPro Jobtimizer Advanced Resource Scheduling Cloud Software Service
- GoPro Advanced Grant Management Cloud Software Service
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our migration experts whose experience is based on hundreds of successful system migrations, assist the customer in migrating from existing cloud services or on-premise system to the GoPro Cloud Software service. We have a proven standard approach utilising standard migration tools. Our migration experts will work with the customer or the vendor of the current service or system to ensure swift and correct data mapping.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- GoPro Advanced Case Management Cloud Software Service
- GoPro Casedoc Court & Justice Cloud Software Service
- GoPro Regulatory Case Management Cloud Software Service
- GoPro Advanced Notification Case Management
- GoPro Canalix Advanced Fraud Investigation and Prevention Cloud Software Service
- GoPro Jobtimizer Advanced Resource Scheduling Cloud Software Service
- GoPro Advanced Grant Management Cloud Software Service
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
QA (Quality Assurance) testings are conducted for all service elements provided by GoPro.
Configuration and customisation is subject to automated unit testing. Performance testing and security penetration testing for a particular customer setup is carried out in accordance with the agreement with the customer. These are then made in addition to the standard test periodically carried out by GoPro.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide help desk support service for all our GoPro Cloud Software services. The standard operating hours are 9am - 5pm, but we also offer enhanced SLAs with 24*7 support.
Service scope
- Service constraints
- No contraints identified
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The response times vary depending on the severity of the incident. The user will immediately receive an automated confirmation that the ticket has been registered. This is then followed by a confirmation once the ticket has been assigned to a support manager. The standard support levels are provided in the 'standard terms' for the service.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Each customer has a dedicated Customer Success Manager assigned. The Customer Success Manager is responsible for the entire technical support of your system and will conduct periodical review meetings and share performance metrics for the service.
We provide a standard set of SLAs during normal working hours and a standard system availability of 99.5%. Where required, we also offer a range of enhanced support models with 24*7 support and elevated RTOs and RPOs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 13/04/2013 (Original Registration Date)
- What the ISO/IEC 27001 doesn’t cover
- The entire operation and all organisational units are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a socially responsible company, GoPro is committed to minimising our environmental impact and actively addressing climate change. In line with this commitment, our environmental initiatives include:
• Utilising carbon-neutral hosting for our solutions
• Encouraging the adoption of technology as a substitute for travel, particularly in customer onboarding processes, through methods such as video conferencing and online whiteboard tools.
• When travel is required, travel request are subject to approval by senior management in order to ensure necessity and that environmentally friendly travel options are choosen
• Car sharing when travelling for business
• Making electric cars the standard choice for company vehicles.
• Implementing waste reduction initiatives and implementing waste sorting practices.
In 2024, GoPro has undertaken the pursuit of obtaining Social Value Quality Mark Accreditation.Covid-19 recovery
GoPro has been and is committed to support its staff and local communities in dealing with the impact of the Covid-19 pandemic and the recovery here from. Initiatives include creating job opportunities and offering apprenticeships and traineeships. Paying our suppliers promptly and raising queries quickly. Providing local gov’t access to the company’s to the service to enable effective support of applications for Covid Business Support.Tackling economic inequality
As a socially responsible, diverse, ethical and inclusive organisation, GoPro is actively taking steps to fight economic inequality by implementing initiatives that ensure same-pay-for-same-work.
In relation to providing this service, GoPro is vetting subcontractors and supply chain members used in delivery of the service to ensure that these are living up to our social value pledges and social value responsibility agenda.
In 2024, GoPro has undertaken the pursuit of obtaining Social Value Quality Mark Accreditation.Equal opportunity
GoPro is committed to its policy of being an equal opportunities, diverse, and inclusive employer. This includes reducing the disability employment gap, offering flexible working models, offering beyond regular requirements sick-leave arrangements, supporting gender equality, and supporting and enabling women in STEM. This is manifasted in GoPro’s chief technical staff responsible for all our G-Cloud Services is female, as well as 50% of GoPro’s board is female.
In 2024, GoPro has undertaken the pursuit of obtaining Social Value Quality Mark Accreditation.Wellbeing
As an SME, GoPro is highly focussed and committed to implementing initiatives that strengthen employee wellbeing and mental health. We operate a flexible work policy where our employees decide whether they want to work from home or at the offices. We operate a family friendly work policy that provides equal parental leave for staff and flexible working hours. We provide time-off for medical, dentist, opticians, or health related appointments. The company sponsors well-being activities organised by the employee association and provide off-time for such activities.
In 2024, GoPro has undertaken the pursuit of obtaining Social Value Quality Mark Accreditation.
Pricing
- Price
- £660 to £1,380 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lesley@gopro.net.
Tell them what format you need. It will help if you say what assistive technology you use.