QUADRIS LIMITED

Managed EDR Powered by CrowdStrike Falcon X

CrowdStrike FALCON X provides actionable threat intelligence capability using a holistic approach so entire organizations may understand adversaries, motivation, tradecraft, tooling, with analytical features to be used by security and intelligence teams. Features include indicators of compromise, adversary profiles, intelligence reports, sandboxes, malware searching, and more.

Features

• Threat indicators of compromise with 29 types
• Threat adversary profile database detailing actor tradecraft and tooling
• Analyse malware samples and web sites in a sandbox environment
• Threat intelligence reporting covering nation state, ecrime, and hacktivist adversaries
• Malware search engine using YARA rule threat hunting for analysis
• Manual, human conducted forensic analysis of malware samples
• Orchestrate defences with manually cultivated YARA and snort rules
• Dark web and paste side monitoring, DDoS, and botnet activity
• Direct access to assigned intel analyst for customised intelligence
• Customised, adhoc threat intelligence research by CrowdStrike intelligence experts

Benefits

• Gain enhanced visibility into malicious activity targeting your critical assets
• Understand adversary capabilities, tradecraft, tooling, with MITRE ATT&CK framework mapping
• Understand malware intended behaviours, attack patterns, and attributed adversaries
• Actionable strategic, operational, and tactical intelligence reports for the organization
• Understand multiple malware variants and relationship to targeted attacks
• Detailed analysis of sensitive samples or malware leveraging zero-day exploits
• Conduct behavioural based detections within existing cyber security defence systems
• Uncover potentially malicious activity targeting your organization, brand, and service
• Analyst provided custom, organization specific intelligence with actionable, proactive notifications
• Highly analytical, in-depth analysis covering any intelligence topic

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

618669289679899

Contact

Mark Charity
01615374980
tenders@quadris.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Modern web browser installed on a modern operating system
  • Compatible with Chrome, Firefox, Safari, and Edge
  • Administrative access to install the software
  • Outbound open firewall rules on port 443 for specific servers

User support

• Email or online ticketing support: Yes
• Support response times: Standard Support Operating hours 8am - 6pm Monday - Friday 8 hour response SLA Advanced Support Operating hours 8am - 6pm 7/365 4 hour response SLA Enterprise Support 24/7/365 1 hour response SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available via the Quadris.cloud microsite. Automated answers are provided to the most common questions, chat is then forwarded to the most suitable team based on the category of the question.
• Web chat accessibility testing: Testing carried our with QA during development cycle / releases.
• Onsite support: No
• Support levels: Support is provided for the Crowdstrike platform, direct from Crowdstrike support on a 24x7x365. Quadris support is available as assisted or fully managed service which must be purchased separately as per pricing document, all details including the support RACI is included in the Service Definition document. Standard Support Operating hours 8am - 6pm Monday - Friday 8 hour response SLA Advanced Support Operating hours 8am - 6pm 7/365 4 hour response SLA Enterprise Support 24/7/365 1 hour response SLA
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: User documentation is available online. Installation and training services are available should they be required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; It is possible for security administrators to export a large amount of telemetry from the Falcon System utilising API calls (such as history of malware detections etc.). If desired, there is the possibility for raw and uncompressed EDR log file extraction for complete telemetry archival but please be aware that this is likely to be 30-300MB per machine per day so consideration should be made on data storage / SIEM handling costs etc.
• End-of-contract process: CrowdStrike Falcon is a subscription based service so if the active licence expires, continuing use of the platform comprises a breach of EULA.; If the licencee no longer requires the Falcon Platform then the console will be locked from use. The logs stored within will expire as per normal data retention policy and the instance will be deleted by CrowdStrike so that no data remains.; If the licensee does require the product and has simply let the license lapse, they must contact CrowdStrike Sales in order to ensure that the instance remains accessible whilst the license renewal takes place.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Completely compatible with tablet based operating systems such as iPadOS 13.x+ with no degradation in capabilities. service is usable on mobile phones with smaller screens, however much of the interface is not using a responsive design, therefore scrolling around the UI is required
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The CrowdStrike service is exclusively accessible via a web browser available with any Internet based connection. All features are leveraged through this web interface, with a single pain of glass menu driven administrative interface to all the of the features provided.
• Accessibility standards: None or don’t know
• Description of accessibility: "At this time, the Falcon Console interface is tested to WCAG2.0 AA. There is a current review process underway where we are expecting to provide compliance with WCAG2.1 AAA "
• Accessibility testing: "The Falcon Platform is tested with JAWS + VoiceOver for Mac as well as automated accessibility testing "
• API: Yes
• What users can and can't do using the API: CrowdStrike Falcon Platform supports multiple API capabilities depending on the licences procured. These cover a wide range of capabilities but common uses are to :; Manage the roles and access of administrator accounts; Extract detection event information to a SIEM; Administer USB Media allow/block lists and the individual device IDs; Administer group membership of computers; Enact changes on one or more device (e.g. modify registry, kill process, run scripts etc.); Upload custom IOC data; Upload samples to Falcon X Sandbox; Extract Device information into external SIEM/SOAR environments
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CrowdStrike Falcon is a Security Platform. So customisations can be created to cater fo individual instances. These include settings for security policy, file exclusions to avoid testing as as well as the ability to import customer IOCs for customer-specific detections.; Dashboard customisation is planned for the near future where administrators will be able to configure the layout views of their environment to suit their way of working.; Customisations can be created by any administrator with the appropriate access roles

Scaling

• Independence of resources: Rigorous SLAs are in place to ensure service continuity, backed by a large team of cyber security analysts working 24/7 to review and remediate any identified threats. All logging data is stored using Amazon storage which is infinitely scalable.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdStrike Falcon provides visibility of Endpoint Sensors protected, Endpoint Sensors in active communication within 45 days, Various Event Detection stats (such as Endpoints or users with the most malware detections, frequency of attack types etc.)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CrowdStrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data stored is continuously monitored by the Security Operations team, using cutting edge threat detection and response solutions
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; Security event telemetry can be extracted by API on-demand as required and this can be stored in external systems such as SIEM, SOAR etc
• Data export formats:
  • CSV
  • ODF
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% Availability in any calendar month
• Approach to resilience: All systems are built in a resilient manner using the AWS platform for both log ingestion and web access.
• Outage reporting: Email notifications are sent to the account nominated contacts in the event of downtime

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris' Cloud portal interface is protected by a hosted cloud WAF service from Imperva, proxied access from Imperva is the only access permitted. This system automatically detects attempts to use the system maliciously and blocks and alerts automatically. We also subscribe to RSS security feeds from NVD to alert on relevant software solutions used in our cloud Alerts are sent directly to our SoC with <15m response to take appropriate action.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 23 December 2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 1 March 2026
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: Thursday 31 July 2025
• What the PCI DSS doesn’t cover: Nothing that is relevant to payment card data
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Efd9a36b-8242-4072-80f4-b85478753275
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 489a45a4-c84f-467c-84ec-17823af0d137
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@quadris.com. Tell them what format you need. It will help if you say what assistive technology you use.