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BROMCOM COMPUTERS PLC

Bromcom MIS for Special Schools

Bromcom cloud MIS provides administration, analysis, reporting and communication tools for Special Schools. The platform supports all through provision, flexible curriculum management, personalised assessment, behaviour, attendance, safeguarding and SEND workflows. Built in tools support EHCP documentation and Welsh ALN Individual Development Plans, body mapping, portals, analytics and integrations.

Features

  • Special school MIS supporting complex SEND and ALN provision
  • EHCP and Welsh ALN IDP documentation management and reviews
  • Flexible timetables and curricula for diverse learning pathways
  • Non linear assessment frameworks supporting individual progress measurement
  • Behaviour management recording positive neutral negative incidents
  • Safeguarding workflows including body mapping concerns chronologies alerts
  • Attendance recording across sessions sites and alternative provision
  • Secure portals for staff parents pupils with messaging
  • Real time analytics for SEND progress safeguarding behaviour
  • Mobile and browser access with reporting and exports

Benefits

  • Supports statutory compliance and evidence for inspections
  • Enables consistent recording across complex and varied learner needs
  • Reduces administrative burden through integrated workflows
  • Improves decision making using timely accurate data
  • Strengthens safeguarding oversight and accountability
  • Enhances communication between staff parents and carers
  • Reduces reliance on multiple specialist third party systems
  • Supports leadership oversight across dispersed provision
  • Improves staff efficiency through simplified daily processes
  • Scales as provision and learner complexity changes

Pricing

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bromcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 1 8 7 1 6 8 8 6 9 0 7 3 0 5

Contact

BROMCOM COMPUTERS PLC Sales Office
Telephone: 020 8290 7171
Email: tenders@bromcom.com

About your service

Service categories

Applications

Production and operations

Service industry and public sector operations

  • Education
Multi cloud support
No

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bromcom Finance. Bromcom MIS for Special Schools and Finance are delivered as a single platform. Licences enable MIS, HR, finance and budget planning modules, allowing special schools to activate required functionality initially and extend later without changing systems.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
The service is subject to planned maintenance, which is scheduled outside of normal UK school operational hours. Users are always given advance noticed of planned maintenance.
System requirements
  • Web browser: Chrome, Internet Explorer, Edge and Safari supported.
  • Microsoft Word (or compatible) for web merge reporting
  • Microsoft Excel subject to Excel integration requirements
  • Microsoft Power Bi account subject to BI integration requirements

User support

Email or online ticketing support
Yes
Support response times
Submitted support requests are handled during working hours of 8am to 5pm, Monday to Friday, during both term time and non term time. Response and resolution times are prioritised by impact and urgency, with critical incidents responded to within 1 business hour. The service operates under defined incident and service request SLAs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Web chat accessibility is assessed as part of our wider accessibility assurance activities. The web chat interface has been tested using keyboard only navigation and common screen readers to ensure core functionality such as message entry, submission and receipt operates as expected. We also review accessibility documentation provided by our web chat technology provider and address any identified issues through configuration or updates. Feedback from users, including those using assistive technologies, is monitored and used to inform ongoing improvements.
Onsite support
Yes, at extra cost
Support levels
Bromcom provides a single standard support model for the MIS service. This includes third line support delivered directly by Bromcom as part of the licence cost, covering fault investigation, defect resolution, fixes and enhancements to the contracted service.

First and second line support can be delivered either by Bromcom’s UK based helpdesk or by an accredited third party support partner appointed by the customer. This allows schools, trusts or local authorities to manage support locally or achieve cost efficiencies where they operate their own support function. Bromcom accreditation for support partners is provided at no additional charge.

Optional consultancy services are available on a chargeable basis and may be delivered remotely or onsite. These include system configuration, advanced setup, process review and bespoke training for groups of users. All consultancy and training can be delivered remotely, although onsite delivery is available where preferred.
Support available to third parties
Yes
AI chatbot
Yes

Onboarding and offboarding

Getting started
A dedicated Project Manager is appointed to manage the onboarding process from initiation to go live, working closely with the school to ensure a controlled and efficient transition. Bromcom provides a comprehensive data migration service, including direct data extraction from mainstream MIS platforms such as SIMS and Arbor. Migrations can also be supported from other systems including Schoolpod, Horizons, iSAMS and Ed:Gen, using CTF files and Bromcom data import tools.

Where appropriate, SIMS.net users may complete their own migration using Bromcom provided migration software to reduce costs. Training is delivered through a dedicated training environment, with system administrators guided on configurable areas of the service. A fully usable default configuration aligned to the school phase and type is provided. Typical onboarding, including migration and training, takes between 3 days and 1 week. Transitional support includes daily check ins during the first 2 weeks following go live.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can export all available data at any time using built in functions, including before the contract ends. Upon offboarding, up to two copies of the data for each school are provided as SQL backup files at no additional charge. This supports validation and testing of data migration to a new service provider prior to final migration. All data extraction requests must be submitted before the contract ends.
End-of-contract process
Customers can manually export data at any time before contract termination. Additionally, the school will receive, at no extra charge, up to two copies of their SQL database via Bromcom's secure FTP site. Once the contract expires, the school account is decommissioned, and no further access is granted. Your Bromcom MIS data, including saved documents, is securely deleted from the cloud service within 30 days of contract expiry or sooner upon customer request. Data backups taken before contract expiry will retain the school's data for 30 days, after which they will be automatically deleted.
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is available via native mobile applications for iOS and Android, dedicated tablet applications, and a web browser interface. Each native app is designed specifically for its intended form factor, with interfaces optimised for touch interaction and screen size. The web browser version provides full functionality and renders responsively to the client device, but is not specifically optimised for touch use or smaller screen real estate compared to the native mobile and tablet applications.
Service interface
Yes
User support accessibility
WCAG 2.2 AA
Description of service interface
Bromcom MIS is accessible via a GUI. Access is only provided to authenticated users. Its design allows module access via a menu, global search, and user favourite links. Our comprehensive online support includes online help, a knowledge base, and "walk throughs" for user guidance. Each module features a consistent, visually intuitive layout, displaying only accessible functionality. The GUI includes a central MIS dashboards and offers visibility into all available processes, maintenance tasks, and reporting options tailored to individual users.

Additionally, registered users can conveniently log and monitor incident tickets through our user website, ensuring streamlined incident reporting processes.
Accessibility standards
WCAG 2.2 AA
Accessibility testing
We test the service with web accessibility evaluation tools to help assistive technologies.

The service does not need a mouse and is accessible using a keyboard.

The service is compatible with the range of accessibility tools including magnify, zoom, high contrast, text to speech as well as functioning with third party accessibility tools such as JAWS™ and Naturally Speaking by Dragon.

Accessibility features such as size re-rendering are routinely tested with each release.

The service does not use sound.

Clickable buttons change colour when they are hovered over

The service provides mouse-over tool tips that help understanding and navigation.

Greyscale colour does not obscure the display.

Favourites can be set up for ease of access.

Service web page URLs reflect the function being accessed as a visual aid and can be used as shortcuts outside of the service. Login security is maintained however the service is accessed - if a user links to a page and is not yet logged in, they first be required to log in before being taken to the specified page.
API
Yes
What users can and can't do using the API
Bromcom’s API is a secure web service facilitating automatic data transfer with third-party systems. This option is free to use, with a complimentary support programme for third parties integrating with Bromcom services.

The API encompasses all data items, subject to access permissions. Only authenticated connections can retrieve data, managed by the buyer (school) for data control. Data transfers are encrypted via HTTPS connections.

Read-only API access is provided for all data items. Our write-back API capabilities are comprehensive and continuously evolving to meet integration needs.

If a third party encounters a scenario where write-back is unavailable for specific data, they should notify Bromcom. We will then develop an additional API to accommodate the new requirements.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can customise the service to meet local operational, policy and reporting requirements without bespoke development.

Configurable elements include user roles and permissions, workflows, data fields, validation rules, reporting outputs, dashboards, templates and system settings. Special schools can configure academic structures, timetables, attendance codes, assessment frameworks, behaviour models, safeguarding processes and SEND related records. Where applicable, related organisations such as trusts or local authorities may also configure settings and integrations in support of the school, subject to permissions.

Users customise the service through built in configuration tools within the application, including administration screens for permissions and roles, settings panels for workflows and rules, report builders for custom reports and dashboard tools for tailored views. Configuration is applied in real time and does not require supplier intervention.

Customisation is carried out by authorised administrators with appropriate permissions. Where required, Bromcom provides guidance, documentation and optional support to ensure configuration is carried out safely and in line with best practice and regulatory requirements.

Scaling

Independence of resources
The service uses a multi-tenant architecture with logical data segregation, capacity planning and monitored resource allocation to ensure consistent performance for all customers. Platform resources are scaled and managed to accommodate peak usage, with proactive monitoring and alerting to identify and address contention risks. Usage patterns are reviewed regularly, and service limits are applied where necessary to prevent any single customer from adversely impacting others. Performance and availability are monitored continuously against defined service levels.

Analytics

Service usage metrics
Yes
Metrics types
The service provides usage and operational metrics including user activity levels, login frequency, module usage, data volumes, system availability, incident and support ticket volumes, response and resolution times, and service performance against agreed service levels. Metrics support operational oversight, service assurance and continuous improvement, and can be used by customers to monitor adoption, performance and support effectiveness.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

Data export approach
Bromcom MIS goes beyond the essentials like School Census, Assessments, and CTF data. It lets you easily export a wide range of information. Most reports have built-in export options. There's also a standard toolbar for exporting any report to Word, PDF, Excel etc.

For powerful data manipulation, Bromcom offers even more options:

Secure API: This allows for direct connections with third-party applications, giving you ultimate flexibility in managing your data.

Integrations: Bromcom integrates seamlessly with Power BI, Office 365, and Google for streamlined workflows.

Excel Add-in: Automate data extracts with the convenient Excel add-in, saving you valuable time and effort.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • Excel
  • RTF
  • Web Archive
  • Word Document
  • XPS Document
  • TIFF file
  • XML
  • MHTML
  • OData Feed
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML (Including CTF and ATF)
  • Excel
  • CSV
  • TSV
  • EDI
  • API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service is designed for high availability and is delivered using resilient cloud infrastructure. Bromcom targets service availability of 99.9% measured on a monthly basis during core school operational hours, excluding planned maintenance notified in advance. Availability is monitored continuously. Out of hours service availability and support operate on a best endeavours basis. Where availability during core operational hours falls materially below the stated target, service credits may be applied in accordance with the customer’s contract and agreed service level terms. The service does not provide automatic refunds for availability breaches. Full details of availability measurement, exclusions and remedies are set out in the service level agreement.
Approach to resilience
The service is designed for resilience using cloud based infrastructure hosted on Microsoft Azure.

The platform is built using redundant components, resilient storage, and automated monitoring to minimise single points of failure. Core services are deployed across resilient datacentre environments, with regular backups and controlled recovery processes in place.

System health and performance are monitored continuously, with alerting to support timely incident response during core school operational hours. Planned maintenance and resilience measures are managed to minimise disruption to users.

Further detail on the underlying datacentre resilience and recovery controls is available on request, reflecting the use of a certified cloud service provider.
Outage reporting
Service outages are identified through automated monitoring and service desk processes.

Where a service impacting incident occurs, customers are notified via a publicly accessible service status portal and direct communications, typically by email.

The service status portal provides current status, incident updates and scheduled maintenance information, and allows customers to subscribe to updates.

Updates are provided through the service status portal for the duration of the incident, with additional communications issued as appropriate until resolution.

Outage communications are prioritised during core school operational hours.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted to authorised users only.

Role based access controls are applied to limit access according to job function and least privilege principles.

Administrative and support access requires authenticated user accounts, with additional controls such as multi factor authentication applied where appropriate. Access to support channels is limited to nominated and trained contacts for each customer, with identity verification performed before support actions are undertaken. Access rights are reviewed and updated as roles change or when access is no longer required.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Bromcom operates a formal information security management framework aligned to ISO IEC 27001. This includes documented information security policies covering risk management, access control, asset management, incident management, secure development, supplier management and business continuity. Policies are approved at senior management level and reviewed regularly.

Information security responsibilities are clearly defined, with operational management supported by designated security and technical leads and oversight provided at board or executive level. Compliance with policies is enforced through role based access controls, technical controls, staff training and awareness programmes, and internal assurance activities.

Security incidents are managed through a defined incident management process, with escalation and reporting in line with severity and impact. Compliance with policies and controls is monitored through internal reviews and independent external audits as part of ISO IEC 27001 certification and Cyber Essentials Plus. Continuous improvement actions are tracked and implemented to address identified risks and findings.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Bromcom operates controlled configuration and change management processes aligned to its ISO IEC 27001 information security management framework. Service components and configurations are documented and tracked through their lifecycle, with changes managed through defined approval, testing and release processes.

All changes are assessed for potential security, availability and data protection impact prior to deployment. Segregation of duties is applied between development, testing and production environments, with rollback procedures in place.

Changes are logged and reviewed to support audit, traceability and continuous improvement.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Bromcom operates a structured vulnerability management process aligned to its ISO IEC 27001 information security management framework. Potential threats are identified through a combination of internal monitoring, external penetration testing, supplier security advisories and trusted sources such as vendor notifications and national vulnerability alerts. Identified vulnerabilities are risk assessed based on severity, exploitability and potential impact.

Remediation actions, including patching or configuration changes, are prioritised and deployed in line with risk, with higher risk vulnerabilities addressed as a priority.

Changes are tested prior to deployment and tracked through to resolution.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Bromcom operates protective monitoring controls aligned to its ISO IEC 27001 information security management framework. Potential compromises are identified through continuous monitoring of service availability, access activity and system behaviour, supported by alerting and logging.

Alerts are assessed by technical staff and investigated based on risk and potential impact. Where a potential security incident is identified, established incident management and escalation processes are followed.

Response actions are prioritised according to severity and aligned to agreed operational and support processes.
Incident management type
Supplier-defined controls
Incident management approach
Bromcom operates defined incident management processes aligned to its ISO IEC 27001 information security management framework.

Pre defined procedures exist for common incident types, including service availability and security related events. Users report incidents via the Bromcom support portal, with authorised contacts able to raise and track cases.

Incidents are logged, assessed and prioritised based on impact and urgency, with escalation applied where required. Incident updates are provided through the support portal and service status communications.

Incident reports and post incident information are made available to customers where appropriate, in line with contractual and regulatory requirements.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Bromcom provides a time limited evaluation using the live service, with a dedicated test database and access rights tailored to the prospective customer’s requirements. The scope, modules and duration are agreed in advance. Live customer data, full integrations and operational deployment are not included. Access is provided via issued credentials.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
0%
Between £500,001 and £1,000,000
0%
Between £1,000,001 and £2,500,000
0%
Between £2,500,001 and £5,000,000
0%
Over £5,000,001
0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Peers Quality Assurance Limited
ISO/IEC 27001 accreditation date
Saturday 6 May 2023
What the ISO/IEC 27001 doesn’t cover
The ISO IEC 27001 certification covers the information security management system supporting the design, development, delivery and support of the SaaS service. It does not extend to customer managed devices, local networks, end user environments, or third party systems and services that are not operated or controlled by the organisation.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Peers Quality Assurance Limited
ISO 9001 accreditation date
Sunday 30 April 2023
What the ISO 9001 doesn’t cover
The ISO 9001 certification covers the quality management system supporting the design, development, delivery, training, maintenance and support of the service. It does not apply to customer specific operational processes or activities outside the organisation’s direct control.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Worldpay (UK) Limited
PCI DSS accreditation date
Friday 23 May 2025
What the PCI DSS doesn’t cover
The PCI DSS certification applies to card not present payment processing where all cardholder data is processed by a PCI DSS compliant third party payment service provider. The organisation does not store, process or transmit cardholder data within its own systems.
Cyber essentials
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
A8170396-742e-43f7-a88a-a327e97072a5
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

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