CDW Limited

CDW Spot by NetApp

Spot by NetApp provides automated cost optimisation for cloud compute resources, including FinOps-as-a-Service, spot instances, right-sizing, Kubernetes optimisation and much more.

Spot's automated platform is easy to adopt, requires no regular management and uses native cloud resources, freeing engineer and FinOps teams' time.

Features

• Safe and easy use of discounted spot instances
• Automated management of scaling infrastructure
• Serverless compute
• Kubernetes optimisation
• FinOps-as-a-Service
• Automated cloud commitment optimisation and management
• Cost-optimised desktop-as-a-service
• Aapache Spark automation and optimisation
• DevOps integration
• Cloud cost optimisation

Benefits

• Use spot instances for production workloads at 80% less cost
• Free engineer time with advanced scaling
• Simplify infrastructure mangagement in the cloud and free up time
• Greatly reduce cloud Kubernetes cost and complexity
• Achieve higher discounts with no time spent managing commitments
• Spot automatically optimised ongoing cloud costs, adapting to changing workloads
• Predictable, simple, low-cost virtual desktops-as-a-service
• Simplfy Apache Spark infrastructure in the cloud and reduce costs
• Comprehensive integration with DevOps tooling for simple adoption
• Reduce and control cloud costs with continuous, ongoing automation

£0 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

618915277203030

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kubernetes
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Chat responses in 2 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Chat Is available directly in the application console, as well as via the website
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: Free tier: limited email support, 9x5; Pay-as-you-Go: Email and Live Chat, 24*7; Subscription: Email and live chat, 24*7, includes Customer Success Team
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Spot by NetApp provides online documentation, as well as human support via global teams for paid-tier customers.; ; Users can also enable the free-tier service on sandbox accounts for testing and education.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Spot by NetApp holds no customer data beyond metadata. We can provide a data download as requested by customers.
• End-of-contract process: Spot by NetApp can be run on a monthly pay-as-you-go basis with no contract. Alternatively, a subscription is available which provides greater discounts and commercial flexibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based, also API
• Accessibility standards: None or don’t know
• Description of accessibility: The web interface is built with standards and works cross-browser with no custom requirements.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: All features and functions are available via API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service is highly configurable. Users are controlled via RBAC.

Scaling

• Independence of resources: Spot by NetApp's infrastructure for our SaaS platform runs on cloud-native autoscaling clusters that will increase in lockstep with workload.

Analytics

• Service usage metrics: Yes
• Metrics types: Spot by NetApp provides metrics covering platform usage and consumption.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Spot by NetApp is wholly cloud-based, and therefore benefits from each cloud vendors' data-at-rest security practices.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Spot by NetApp holds no customer data beyond metadata. We can provide a data download as requested by customers.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • CSV
  • HTML
  • PDF
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Spot by NetApp infrastructure operates inside hyperscaler clouds with rigorous authenticatino and security. No sensitive data is transmitted to Spot by NetApp.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 4x9s SLA, matching the cloud vendors', and we provide service credits as a refund.
• Approach to resilience: Spot by NetApp uses multiple regions and availability zones for resilience as we run in the public cloud.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Configurable RBAC is provided to limit user access as desired.; https://docs.spot.io/administration/users/
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: Details can be found here: https://security.netapp.com/certs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://spot.io/compliance/spot-gdpr-compliance/; https://spot.io/security-policy/; https://spot.io/data-privacy-security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the service are assessed for potential security impact, and are tracked through to completion in a system of records; ; Details can be found here: https://security.netapp.com/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All potential threats, vulnerabilities and exploitation techniques which could affect the service are regularly assessed, monitored and tracked using a number of internal systems. Software an OS patches are applied on a regular basis as part of regular system maintenance process. Our security team regularly scan online CVE databases to discover potential new vulnerabilities.; ; Details can be found here: https://security.netapp.com/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All potential threats, vulnerabilities and exploitation techniques which could affect the service are regularly assessed, monitored and tracked using a number of internal systems. Each vulnerability is assigned a severity to help prioritise the mitigation activities.; ; Details can be found here: https://security.netapp.com/
• Incident management type: Supplier-defined controls
• Incident management approach: Users report security incidents through our standard customer support processes. We do have a pre-defined process for handling common events such as in the case of a disaster or a complete loss of service.; ; Details can be found here: https://security.netapp.com/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features, but limited support and scale (20 VMs.)
• Link to free trial: Www.spot.io

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.