RAZOR THORN SECURITY LTD

GRC & Security Assurance & Privacy - OneTrust

OneTrust offers a comprehensive suite of solutions for trust and compliance, including privacy, security, data governance, and more. With over 12,000 clients worldwide, OneTrust helps organisations operationalise trust, simplify compliance with regulations such as GDPR, and streamline workflows through automation, ensuring data protection and risk management.

Features

• Data Protection Compliance (GDPR Readiness).
• Assessment Automation (PIA, DPIA, Pbd).
• OneTrust Ethics - Ethics and Compliance Software.
• Built-in business intelligence engine to automate data.
• Protection compliance reporting.
• OneTrust Vendorpedia - Third-Party Risk Exchange.
• OneTrust GRC - Integrated Risk Management Software.
• Data exploration and categorisation.
• Policy management tracking.
• OneTrust ESG – Environmental, Social & Governance Software.

Benefits

• Help benchmark your business against the against compliance standards.
• Use pre-made templates and automate.
• Build trust and transparency across the organisation and stakeholders.
• Assess risks related to data protection.
• Gauge the maturity of privacy programs.
• Accurately measure data protection compliance risks and maturity.
• Remove manual processes.
• Utilise immediate insights/analytics to showcase compliance with data-protection regulations.
• One stop shop for GRC.
• Compliance Tracking across multiple Frameworks.

£12,042 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

618965739228129

Contact

Sophia Durham
+447470334993
sophia.durham@razorthorn.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Can be configured with many software services.
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Dependant on usage, number of data-sources, volume of data processed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: OneTrust offers 24/7 support via our "follow the Sun" model and provides support for global clients from our Atlanta and London offices.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: OneTrust provides ongoing support and maintenance through our in-house team of privacy certified Implementation and Support Consultants, through email, phone, and our online support portal where support tickets can be submitted at any time. myOneTrust (https://my.onetrust.com) is the central portal for OneTrust customers to navigate through for support tickets, certifications, documentation, and release notes. In addition, we have added new collaborative tools such as discussion boards, affinity groups, and idea voting. OneTrust Support teams are located in our Atlanta and London co-headquarter offices. OneTrust provides three different tiers of support: Basic, Advanced, and Enterprise.
• Onsite support: Onsite support
• Support levels: Please see our accompanying Support Guides in the Appendix of our accompanying proposal for full details on differences between our offered levels of support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided remotely; onsite training requirements can be provided if included in the SOW.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Provided when asked.
• End-of-contract data extraction: In the event of contract termination, a copy of customer data is provided to the customer and all remaining data on OneTrust systems is deleted within ninety days of contract termination; Microsoft Azure follows NIST 800-88 data destruction policies.
• End-of-contract process: In the event of contract termination, a copy of customer data is provided to the customer and all remaining data on OneTrust systems is deleted within ninety days of contract termination; Microsoft Azure follows NIST 800-88 data destruction policies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: OneTrust does not have a native mobile application, but is accessible through a mobile internet browser.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Via web-browser; same as internet browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Access to production environments that store personal data is limited to authorized employees who have a need-to-know based on the principle of least privilege, and such is determined on a case-by-case basis. Our IT/Security Lead is responsible for managing access rights in production environments, and Microsoft Azure is used for auditing these rights. Access to a customer’s production environment is only performed after receiving a support request from the customer and is necessary to troubleshoot the issue; access is then requested and must be approved before moving further. Customer data cannot be pulled from the cloud environment. Remote access is performed through VPN from the office network only, through a bastion host with IP whitelisting to control access rights, and through SSH with RSA keys.
• API: Yes
• What users can and can't do using the API: OneTrust uses REST-based APIs to pull data into the OneTrust application. All API calls require an OAuth bearer token to prove that the user is logged in and has been granted access to the resource being accessed.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: OneTrust solution is fully configurable and allows you to make a wide range of changes, including help screens, text fields, labels, questions, branding, and more.

Scaling

• Independence of resources: OneTrust scales its platform to support customer demand, there are currently no defined limits.

Analytics

• Service usage metrics: Yes
• Metrics types: OneTrust provides our customers real-time SLA metrics through our status page found within the OneTrust Support Portal (https://my.onetrust.com ), which allows our customer base to see direct, on-demand access to real time SLA data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: OneTrust

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: OneTrust has built-in importing/exporting capabilities for incorporating and extracting your data into a machine-readable format.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • HTML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • PDF
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: OneTrust guarantees a high availability of our overall platform through our SLA of 99.95% during any given calendar month.
• Approach to resilience: Through load balancing and other performance mechanisms through the Azure infrastructure.
• Outage reporting: Through our my.onetrust.com portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: MFA is used for access to all critical systems and infrastructure components.
• Access restrictions in management interfaces and support channels: OneTrust is built on Roles-Based Access Controls with twelve pre-defined user role types and organizational hierarchy grouping functionalities to further support your business divisions and entities. OneTrust also supports custom permissions-based role types, and the ability to assign multiple roles and organizational levels to a single user. OneTrust also supports user authorization through SSO with SAML 2.0 and is compatible with cross-platform identity management through SCIM 2.0.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
• Description of management access authentication: OneTrust is built on Roles-Based Access Controls with twelve pre-defined user role types and organisational hierarchy grouping functionalities to further support your business divisions and entities. OneTrust also supports custom permissions-based role types, and the ability to assign multiple roles and organizational levels to a single user. OneTrust also supports user authorization through SSO with SAML 2.0 and is compatible with cross-platform identity management through SCIM 2.0.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 15/02/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/07/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OneTrust, LLC’s Privacy Information Management System (PIMS) is ISO/IEC 27701:2019 certified as reflected in the certificate found here: https://www.coalfirecertification.com/Certificates/OneTrust-ISO-27701-Certificate-Award_2-15-2022.pdf. The PIMS is comprised of components, network devices, and software that are operated by OneTrust employees within its defined system physically operating within the Microsoft Azure production accounts used to make OneTrust Privacy, Security, and Third-Party Risk software available to customers.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: OneTrust has a policy that establishes procedures on the proper management of IT production, including change management, capacity management, malware, backup, logging, monitoring, installation, vulnerabilities, etc.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: OneTrust utilises monthly vulnerability scanning for all environments, as well as source-code scanning/analysis and vulnerability-scanning on a per-release cadence. Microsoft Azure provides security review/patching services for our infrastructure, as well as critical security patches which are more proactively alerted and notified to OneTrust. For all released patches, OneTrust has daily reports from all systems listing critical patches and any identified vulnerabilities. In addition to these scheduled, re-occurring practices OneTrust employs ad-hoc, individual scans based on customer feedback, internal log assessment, or QA follow-up and confirmation of updates or hot-fixes. Penetration testing is conducted at least annually through an external third-party.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: OneTrust performs performance monitoring in-house using tools and our security and cloud ops teams.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: OneTrust has a policy that provides a framework for reporting incidents, events and weaknesses, defining responsibilities, response procedures and collection of evidence.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "Razorthorn is dedicated to combating climate change and has set a bold target of achieving Net Zero emissions by 2025. To fulfil this commitment, we prioritise tangible reductions in emissions through collaborative efforts with key suppliers and empowering our team to make climate-conscious travel decisions.; ; As a socially responsible business, Razorthorn upholds the highest standards of ethics and professionalism. Our efforts fall into two main categories: compliance and proactiveness. Compliance entails adhering to legal obligations and community values, while proactiveness involves initiatives to promote human rights, support communities, and safeguard the environment.; In addition to meeting legal requirements, we actively engage in environmental protection initiatives such as recycling, energy conservation, and adoption of eco-friendly technologies. We are in the process of aligning our operations with ISO 14001 standards for Environmental Management to continually improve our environmental performance.; Razorthorn is committed to delivering further environmental benefits, including striving towards net zero greenhouse gas emissions, as part of our ongoing contract performance."

  Covid-19 recovery

  Razorthorn's mission is to enhance workplace conditions for COVID-19 recovery, emphasising social distancing, remote work, and sustainable travel. Our G Cloud 14 services aid organisations in managing and rebounding from COVID-19 impacts, promoting remote service delivery to mitigate transmission risks. We support remote work and enforce social distancing in offices, with travel following the most recent COVID-19 guidelines.

  Tackling economic inequality

  Razorthorn actively tackles economic inequality by strengthening supply chains and managing cyber security risks in contracts. We promote innovation in supply chains for cost-effective, high-quality goods. Our social responsibility drives us to support local charities, nurture future security professionals, and address regional inequality through inclusive recruitment and skill development initiatives.

  Equal opportunity

  Razorthorn is dedicated to detecting, managing, and mitigating modern slavery risks within contract delivery and supply chains. We actively combat employment, skills, and pay disparities within our workforce. Our firm adheres to rigorous 'Equal Opportunity' and 'Equality and Diversity' policies, ensuring fair treatment across all engagements.

  Wellbeing

  Razorthorn is deeply committed to safeguarding and promoting the physical and mental health and well-being of our workforce. Our support begins with the initial recruitment process and extends throughout every working day within the organisation. For team members facing challenges such as disabilities, mental health conditions, or caring responsibilities, we have an established network that offers a supportive environment to connect with peers, seek advice, and share experiences.

Pricing

• Price: £12,042 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A trial account can be created. We will create a trial environment of and assign a Solutions Engineer to work with your team on proving out your use cases.
• Link to free trial: Via Razorthorn team.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophia.durham@razorthorn.com. Tell them what format you need. It will help if you say what assistive technology you use.