Switchstance

Gurgl CRM

Gurgl is a simple but powerful Marketing CRM platform with a mailer, insights, visitor tracking, social insights, and lead tracking. Gurgl provides a simple, user-friendly dashboard through which you can handle all your marketing in one place.

Features

• Extensive CRM
• Mailer
• Central Marketing with Powerful Insights
• Website Tracking
• Lead Management
• Social Insights
• Social Media Management

Benefits

• GDPR Compliance
• All insights are in one place
• Simple to use Email Marketing Content Editor
• Publish Content on Multiple Social Media Accounts
• Consistency
• ROI
• Increased Sales
• Informed Marketing Strategies

£15 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@switchstance.agency. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

619136273231909

Contact

Angela Stead
0114 3456 700
hello@switchstance.agency

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There will be periods where Gurgl will be closed for maintenance due to bugs arising, but Gurgl will always aim to undergo maintenance when users are not online.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide email support, queries will be dealt with within 24 hours Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We have many flexible packages to choose from, including:; - For £15 a month you would receive a simpler, starter package – with our central dashboard, mailer and smart CRM; - For £65 a month you would receive our pro package which has everything your business needs to tame leads and more; - For £120 a month, our expert package is perfect to take your marketing to the next level
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We like to make the transition to Gurgl as smooth as possible, we provide email support with all the information, video tutorials with all the basic functions, and documentation.; ; All the links to these assets will be sent to them automatically once they have created their account, not dependant on the plan they have chosen. Even if you have started your free trial, you still have access to all the help that any other user would receive.
• Service documentation: No
• End-of-contract data extraction: We have function where you can export all the information you have collated whilst using Gurgl, this will export all your data with all your necessary fields. You can export all your contacts information into the form of a CSV. file.
• End-of-contract process: Cancellation notice required is not dependent upon the account type, the standard cancellation notice required is 1 month.; ; We need in writing (email is accepted) a request to cancel the account.; ; When your account has been cancelled, all the information stored will be permanently deleted.; ; Gurgl reserves the right to refuse service for any reason, at any time. Gurgl has the right to terminate your account for any reason, should this happen your account will be deactivated and deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop and mobile versions of Gurgl are virtually the same, except the dimensions of the mobile versions differ dependant on the device you are using. You can still access all the features you would on desktop on mobile including mailer, insights, CRM etc.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The dashboard can be customised in the sense that you don't have to sign up to website tracking, and social media management.; ; Every Gurgl users account is different because of the information in their CRM, lead tracking and email campaign statistics etc.; ; One major aspect that can be customised is the email campaign system, users can choose between CKEditor and BEE Editor (HTML & Drag and Drop). Then you can design your own custom templates with either HTML or drag and drop, and tailor this to your branding and design.

Scaling

• Independence of resources: Gurgl is hosted by our servers, which aren't affected by the amount of users being active. All sign ups to the marketing platform will not be affected by the amount of users, they will still receive the same service with all the necessary start up documents and tools.; ; If your price plan includes paying for support, no matter the demand we will still provide support to the best our ability by offering email and phone support and answering any queries our users may have.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide social media management with social insights, visitor tracking and email marketing analytics from campaigns.; ; All these metrics can be accessed in different area's of Gurgl. There are also additional pieces of functionality such as being able to register a website visit to the corresponding CRM contact to keep track of lead management.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We have function where you can export all the information you have collated whilst using Gurgl, this will export all your data with all your necessary fields. You can export all your contacts information into the form of a CSV. file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Gurgl is a marketing CRM platform accessible 24/7 with provided support from 9:00 - 5:00 every weekday (not including bank holidays) if your price plan includes support. There should be no reason as to why Gurgl cannot meet guaranteed levels of availability apart from when the platform undergoes maintenance which is stated in the privacy policy. The other reason as to why a user would not receive guaranteed level of availability is due to breach of terms of use, stated below:; ; Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the products, prohibiting you from accessing the products, blocking computers using your IP address from accessing the products, contacting your Internet service provider to request that they block your access to the products and/or bringing court proceedings against you.; ; Customer responsibilities and/or requirements in support of this Agreement include:; ; • Payment for all support costs at the agreed interval.; • Reasonable availability of customer representative(s) when resolving a service related incident or request.
• Approach to resilience: This informed is available upon request.
• Outage reporting: If there are any outages our service will report this through email alerts to all users, as well as a public dashboard. Outages may be due to a variety of reasons including maintenance, or server shutdown etc.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Each user has their own log in with their on username and password, they may add other users to their account with different user types. Under no circumstances are users allowed access to other users' accounts, all data in the CRM and otherwise is heavily protected.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Privacy Policy

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: ISO 27001, self assessed.
• Information security policies and processes: Information is available upon request or available to view on the website.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: N/A
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We keep software on our server up to date all the time. Security patches are installed on daily basis.; ; We do follow Bugtraq - a security mailing list announcing vulnerabilities to ensure we have the most up-to-date information on potential threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor network traffic and investigate any suspicious activity - reviewing server logs, recently changed files and sessions of privileged users. If an incident happens during business hours we respond immediately, if it happens during the night then we action within a couple of hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Gurgl is very efficient when it comes to incident management processes, we send out email alerts if the servers go down or Gurgl is undergoing maintenance.; ; Users can report any incidents that occur such as bugs to us through email or phone support.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Digitisation of documents providing environmental benefits, boosting energy-efficient resource consumption.

Pricing

• Price: £15 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: When a user would start a free trial, they receive all the same support and functionality that a paid user would receive. Our free trial lasts for 14 days.
• Link to free trial: https://www.gurgl.co.uk/gurgl-pricing.html#signup

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@switchstance.agency. Tell them what format you need. It will help if you say what assistive technology you use.