IBM United Kingdom Ltd

IBM Turbonomic

IBM Turbonomic ARM helps organisations automatically and proactively optimise the performance and cost of IT infrastructure across public, private and hybrid cloud environments. The service significantly reduces financial and environmental impact of IT by using only what is required.

Features

• Full-stack, demand-driven approach for application performance, compliance and cost reduction
• Automate resourcing decisions to optimise application performance, within business constraints
• Provides common data model, bringing together the entire IT stack
• Exploits your APM solutions, ensuring resourcing actions adhere to SLOs
• Delivers an easily installable, lightweight, and agentless solution
• Delivers recommendations for placement, sizing and capacity of resources
• Provides expert management of on premises and cloud environments
• Optimises complex Kubernetes environments

Benefits

• Reduces outages and slowdowns by taking automated proactive measures
• Reduces IT incidents and associated service/reputational costs
• Uses APIs to rapidly discover applications, platforms, and infrastructure
• Reduce licensing costs for some application types
• Ensures optimised service performance whilst avoiding wasted IT spend
• Reduces environmental impact, extensive CO2e reporting and reduction capabilities

£59.76 a virtual machine a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

619252149228830

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: With the exception of Kubernetes environments, where we would deploy a lightweight pod, IBM Turbonomic exploits agentless API data collection.
• System requirements:
  • IBM Turbonomic is accessed via a standard web browser
  • Credentials are required to connect to IT environments
  • Kubernetes environments require a pod to be deployed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 x 7 access to the IBM technical support team through cases (online), telephone, and instant messaging chat. Response times (on all days) is based on the issue Severity that you assign; see "Support Levels" later for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: IBM Cloud includes the following major accessibility features: - Keyboard-only operation. - Operations that use a screen reader. IBM Cloud uses the latest W3C Standard, WAI-ARIA 1.0 to ensure compliance to US Section 508 and Web Content Accessibility Guidelines (WCAG) 2.0. To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest Internet Explorer web browser that is supported by this product. The IBM Cloud online product documentation and the IBM Cloud user interface framework is enabled for accessibility.; Edit
• Onsite support: Yes, at extra cost
• Support levels: Standard IBM product support is included in the subscription. See the IBM Cloud Service overview site for full details - https://www.ibm.com/support/pages/ibm-cloud-service-overview . This includes - 24/7 web and phone support - Response time SLAs for Severity 1-4 tickets - Escalation process "IBM Enterprise/Preferred Care" Support offerings (at additional cost) are documented here : https://www.ibm.com/support/pages/ibm-support-offerings . The IBM support site also includes an Watson based support chatbot, searchable knowledge base and an active community site.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our primary starting point is the documentation which you can review here: https://www.ibm.com/docs/en/tarm; ; There are formal education classes available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Using the Turbonomic APIs users can extract their data.
• End-of-contract process: As part of the service, at the end of a contract, a customers instance of Turbonomic is destroyed. Backups will remain for 30 days and be deleted automatically as they expire. There is no possible recovery beyond 30 days.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User GUI console for management of environment.
• Accessibility standards: None or don’t know
• Description of accessibility: See the attached report for details:; https://www.ibm.com/able/product_accessibility/request/?requestId=34dbc7a2c2f5f14d4a487f786dcda3d0
• Accessibility testing: See the attached report for details:; https://www.ibm.com/able/product_accessibility/request/?requestId=34dbc7a2c2f5f14d4a487f786dcda3d0
• API: Yes
• What users can and can't do using the API: The Turbonomic user interface is a client to this API, and every feature exposed in the user interface is the product of API calls. ; ; To understand the API, you should have a working knowledge of the Turbonomic user interface, the features it exposes, the data it uses, and the use cases that it supports. In most cases, if you want to script some Turbonomic behavior, you should be able to execute most of that behavior via the user interface. Stepping through these use cases; in that context will help you plan and implement your scripts.; ; To get the most out of the REST API, you should understand how Turbonomic organises its underlying data, and how the various REST resources map to that organisation.; ; Review the API Guide at the following link:; https://docs.turbonomic.com/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Turbonomic service is run against your IT and cloud environments thus your service will be tailored to your environment. Using APIs and credentials you create connections to those environments such that you are able to see and have them optimally managed by Turbonomic.

Scaling

• Independence of resources: Our SaaS service scales to meet the required needs of your environment.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users may use the GUI or API to export their data.
• Data export formats: Other
• Other data export formats:
  • JSON API requests
  • PDF reports
• Data import formats: Other
• Other data import formats: Via the API or manually using the GUI

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5%
• Approach to resilience: Turbonomic SaaS is deployed in a multi-node Google Cloud GKE cluster as individual Kubernetes services. GKE handles service resiliency and scheduling on available nodes. The service is deployed across multiple availability zones.
• Outage reporting: Outages are reported via;; a public dashboard; or; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to the Turbonomic control plan is restricted to only operations staff and controlled by RBAC according the operators required privileges to do their job. Access to the control plane is not through a public interface. A VPN restricted to specific source IP addresses is required for SRE staff. MFA is required. Access is logged and monitored.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS – UK Branch
• ISO/IEC 27001 accreditation date: 19 December 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: IBM Cloud Services – 30/07/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: TBC at call-off contract level.
• PCI DSS accreditation date: TBC at call-off contract level.
• What the PCI DSS doesn’t cover: TBC at call-off contract level.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has a formal ITSS process and security organisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes must have an approved change request, documented method-of-procedure, and rollback procedure prior to being executed. On completion the CR is closed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is part of the CI/CD process. Turbonomic follows a 2 week release cadence. Release candidates must be clear of CRITICAL and HIGH vulnerabilities. CRITICAL vulnerabilities discovered in production are treated as incidents and must be remediated immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Turbonomic SaaS is continuously monitored. Crowdstrike EDR agents are installed and monitored continuously for anomalies. Application logs are continuously monitored. In the event of an incident customers are notified after triage within 24 hours.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Turbonomic has a formal incident response procedure, as defined in the Information Security Management Procedures. Customer designated individuals are notified directly through an appropriate channel, web, email, phone. Incidents are classified according to severity with an associated resolution time.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in September 2023.; In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering.; ; To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green sustainability, also through community-based activities.; ; In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage.; IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envizi.

  Covid-19 recovery

  We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’ workforce. To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and re-training opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those needing to grow their digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one coaching, seminars and facilitated discussions from IBM volunteers.; ; IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal. The IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a charitable contribution of £7 for every hour of volunteering to their chosen charity.; ; We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to help reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to accept risk, invest in bids, or ability to supply sufficient volumes of resources.; ; We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners. Mental health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as mental health first aiders, with programmes in place to tailor a gradual return to work e.g. following illness.; ; IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home Pledge & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this new way of working and living. IBM continue promoting an ongoing Hybrid working approach.

  Tackling economic inequality

  IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those who may not otherwise be attracted, or have the opportunity, to develop those skills.; ; The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break the cycle of ‘no work experience, no job’.; ; IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners, SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific training in growing IT fields, such as cybersecurity, big data, artificial intelligence.; ; IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates Hiring programme enabling us to further acquire talent from underrepresented groups.

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive.; ; IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000 IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to fulfil their potential.

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global neurodiversity hiring program (ND@IBM).; In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g. World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all.; ; Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to all.

Pricing

• Price: £59.76 a virtual machine a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days. Please contact for more details.; ; See also our offer to try the product in a pre configured cloud sandpit environment. https://www.turbonomic.com/try/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.