TECHNOLOGY SERVICES GROUP

M365 / Power Platform / Teams Telephony/ Mosaic EDRM - Document Management Solution in SharePoint

TSG's professional services include all elements required to deliver an enterprise level Electronic Document and Records Management (EDRM) solution built on M365 and SharePoint from planning, scope, delivery and go-live to post go-live support. Add services include Teams Telephony/Teams/Power Platform scope, delivery, go-live & post go-live support.

Features

• SharePoint for EDRM specifically for Housing Associations
• Teams Telephony design & delivery
• Design & Configuration of SharePoint content, search capabilities etc
• Design of document and records management solutions including storage requirements
• Migration of documents and records from other sources
• Stand alone Power apps + abilities to work with EDRM
• Knowledge transfer to internal IT teams
• Microsoft certified trainer and highly qualified staff
• Consultancy, Training, Project Management, Support
• 10 x MS Gold Accreditations

Benefits

• Increase success and lower risk with a referenceable Gold partner
• TSG have delivered successful EDRM projects in various sectors
• TSG specialise in our work in the Housing sector
• Highly trained team of consultants dedicated to SharePoint/Office 365
• Remove reliance on expensive, non compliant legacy systems
• Streamline processes, improve reporting, enable mobile working
• Improve Business Intelligence, Reporting & Collaboration & GDPR compliance
• Maximise successful project delivery to deliver tangible business benefit
• Reduction cost of storage and management of documents and records
• Include AI for automation of transactional processes

£850 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.marsden@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

619707274890008

Contact

Marketing Team
03332200777
kirsty.marsden@tsg.com

Planning

• Planning service: Yes
• How the planning service works: TSG work collaboratively with clients to ensure we deliver project success. During pre-sales phases we deliver sessions to enable an understanding of how the M365 / Office 365 Platform can be utilised to provide tangible business benefits and ensure and assist our clients in defining their strategy for M365 / Office 365 success and what the benchmarks for success will be for an EDRM project; ; Once a project has successfully been awarded we will work with the customer to initiate a project kick off meeting. We will use a dedicated Project Manager to ensure timely delivery. We also work on a time and material basis to assist internal IT/Business teams with their digital transformation goals. Our Project management comprises six key phases: Pre-Project, Kick off, Design, Readiness, Delivery & Go-Live with various QA checks built in. TSG support is lined up to commence at go-live.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • MS MS365 / Office 365 SharePoint for EDRM
  • TSG EDRM Solution

Training

• Training service provided: Yes
• How the training service works: TSG provide full training for Microsoft Office 365 and can cover all elements of features in the Office 365 suite. ; ; Training for specific EDRM users and training for IT teams to maintain the EDRM solution is provided. ; ; Training on use of PowerApps, Teams, Flow, Sway, Power BI, OneDrive, SharePoint can all be provided to assist staff at various levels whether user level or IT/developer level. ; ; EDRM solutions can be delivered using SharePoint and we have vast experience of successful projects in various sectors including Housing.; ; Fully trained, experienced consultants deliver training on site at clients premises or on request (if appropriate) at TSG offices. We can also deliver Training remotely via MS Teams and recorded for re-use.; ; TSG have a MCT Microsoft Certified Trainer.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft M365 / Office 365
  • MS SharePoint on-line
  • MS Teams
  • MS PowerApps
  • MS Flow
  • MS LogicApps

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the analysis phase of a project TSG work with the client to identify existing architecture, applications, processes and data repositories. Functional and non-functional requirements,future business requirements are documented and an assessment of the architecture, applications & infrastructure carried out. Once complete we will define and agree a migration path/strategy.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • M365 / Office 365
  • SharePoint on-line

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: TSG provides helpdesk support services for Microsoft Office 365 and EDRM projects. Our team of experienced support technicians work closely with customers to resolve cases quickly. Further information can be found in the questions relating to support services.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone & Remote support is provided Monday-Friday 08:00 - 18:00 Excluding Bank Holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Interface has a compliant contrast ratio 11.2 as well as WCAG compliant features which enable the use of page readers and keyboard navigation
• Support levels: TSG provide System Care support for M365 / Office 365 & EDRM solutions. Contracts are built on an agreed number of tickets support per annum on either a 12 month or 36 month contract and include product updates and consultancy as a service (CAAS); ; These tickets can be used on the support desk to cover telephone, remote support and CAAS days used for on-site consultancy where required, plus to apply product updates.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds register
• ISO/IEC 27001 accreditation date: 22/07/2021
• What the ISO/IEC 27001 doesn’t cover: Anything other than the provision of IT services and solutions including network design, installation, the supply of business management software such as CRM , accounting, payroll, and associated support.; Statement of applicability 1.1 dated 27.05/21
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TSG are actively working to reduce their own Carbon output and evolving services and practices to support our customers on this journey as well.

Pricing

• Price: £850 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.marsden@tsg.com. Tell them what format you need. It will help if you say what assistive technology you use.