Intergence Systems Limited

Stratiam

Stratiam connects to all of your organisation's data via our proprietary API connectors. It then securely stores this data in a data warehouse from which this data can be queried. Best-in-class customisable data visualisations and dashboards are built against these datasets. Ai machine learning can be layered for predictive analytics.

Features

• Network End-to-End Single Pane of Glass Visibility.
• IT Service and Application Performance Visualisation.
• Network design, implementation, configuration, testing, cabling, project/program management
• Optimise wide area network for Cloud and hybrid IT connectivity.
• Automation of network management and operations tasks.
• Contact Centre and Unifed Communications as a Service (CCaaS/UCaaS)
• SD-WAN Services and Delivery Insight.
• Design and Implement Cloud ready Networks.
• Event & Alarm Management, Correlation, Automation & Orchestration, Self-Heal AI
• Network Visibility as-a-Service (NVaaS)

Benefits

• Multi-Service Provider End-to-End IT Service Performance Visualisation.
• Reduce MTTR with Root-Cause Self-Heal Automation.
• Mitigate risk of costly delays through use of Agile Methodology
• Detailed understanding of government culture and operating models
• Cost efficient highly functional SD-WAN & Cloud Contact Centre technology
• Executive level dashboards and data analytics.
• Digital specialists, cloud specialists, analytics specialists and SD-WAN specialists
• Improvement of customer responsiveness and experience.
• Optimise cloud based applications through delivery acceleration.
• avoid network-related issues through agile business process automation.

£10,000 to £15,000 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mwarren@intergence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

619723286253891

Contact

Mike Warren
0845 2264167
mwarren@intergence.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: Platform license costs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the severity. We have different response times for P1,P2,P3,P4 incidents ranging from 30 minutes for urgent to 24 hours for low priority tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support levels are totally flexible to fit all customer requirement types and are costed based upon requirement type.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Both Onsite Training and User Documentation can be provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Intergence will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
• End-of-contract process: Everything is handed over to incoming supplier or back to the client as a part of reverse transition. It is agreed that reasonable Intergence charges may apply relating to provision of exit management services and that such charges shall be agreed between the parties through the Exit Plan drafting process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Only difference is that the UI is mobile friendly so looks a little different.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Access a portal
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: TBC
• API: Yes
• What users can and can't do using the API: API Integration is available on request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Data blending and dashboard visualisation is totally customisable.

Scaling

• Independence of resources: The architecture of Stratiam cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: Range of service metrics supported depending on the service being used. Typically maps to SLA/KPI requirements.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Intergence can create an export of raw data upon request.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XLS
  • PDF
  • PPT
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.995% Service Availability.
• Approach to resilience: Geo located Service Resiliency and inter-site Redundancy. Network resiliency via x2 independent service providers.
• Outage reporting: Email, SMS, API.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Through centralised Authentication Authorisation and Accounting (AAA) deployment. This intelligently controls access to computer and network resources, enforces policies, audits usage, and provides effective network management and security.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: 23/10/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO:9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Currently working towards ISO/IEC 27001 accreditation.
• Information security policies and processes: We adhere to NCSC best practice guidelines and standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Intergence maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval authorisation.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our Stratiam platform vulnerability management approach includes: 1. Perform penetration testing and vulnerability assessments before production release, 2. Qualified and reputable penetration testing and ethical hacking at least annually, 3. Perform verification of underlying components’ compliance with security configuration, 3. Remediate identified vulnerability or noncompliance based on associated risk and impact.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Intergence maintains that all computing environments are to be logged and monitored, and the logs to be archived and retained.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Intergence fully complies to ITSM ITILv3 Standards and best practices.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We have an Environmental and Sustainability Policy in place and this can be viewed upon request.
• Equal opportunity:

  Equal opportunity

  We have an Equal Opportunities Policy in place and this can be viewed upon request.
• Wellbeing:

  Wellbeing

  We have an Employee Assistance Programme available to all members of staff, the service is completely confidential and offers a wide range of services.

Pricing

• Price: £10,000 to £15,000 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A fully functional free trial/POC is available subject to scoping discussion.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mwarren@intergence.com. Tell them what format you need. It will help if you say what assistive technology you use.