Computacenter (UK) Ltd

Computacenter - X2O One Room Solution

X2O OneRoom creates an immersive and unique training/learning environment aimed at supporting organisations training needs. OneRoom brings both in-room and remote learners together with advanced features including dedicated camera streams. With features such as directional audio/breakout groups/true content sharing for presenter/trainer as well as the remote participants.

Features

• SCALE: Accommodates up to 120 remote participants simultaneously
• SPATIAL AUDIO: Quickly identify/locate attendees for better engagement
• POLLS & QUIZZES: Get instant feedback
• HYBRID BREAKOUT GROUPS: Provide space for discussion
• INTERACTIVE WHITEBOARD: Share content for collaboration and annotation
• REMOTE PRESENTER: Facilitate sessions from anywhere with full control
• CONTENT SHARING: From devices including AR/VR, holograms, video streams
• CONNECTED SPACES: Connect multiple rooms to create one dynamic platform
• PERSPECTIVE CAMERAS: Give learners their own personal view of room

Benefits

• Immersive and collaborative learning spaces
• Broadcast-like experiences that captures learner's attention
• Equal learning experience for both remote and in-room participants
• Seamless 1-2-1 connection between participants and instructors
• Collaboration tools enable better engagement and participation
• Flexibility to host sessions from anywhere
• Integrates with learning management systems (LMS) for training visibility

£1.17 a licence an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

619987081504987

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: X2O OneRoom platform requires 3rd party hardware (audio visual) within the physical teaching space to be implemented.
• System requirements:
  • Teaching Room: Provision of a space large enough for requirement
  • Teaching Room: Provision of appropriate bandwidth
  • Teaching Room: Appropriate acoustics for the environment
  • Teaching Room: Network configuration for required OneRoom ports
  • Teaching Room: Appropriate cooling of environment
  • Remote Participants: PC/Laptop/Tablet device
  • Remote Participants: Headset & Web Camera
  • Remote Participants: Provision of appropriate bandwidth

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical & high priority tickets are responded to within 2 hours. X2O OneRoom standard support helpdesk Monday - Friday 9am - 5pm (GMT). Enhanced support available on request to cover further hours and weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: X2O OneRoom standard support helpdesk Monday - Friday 9am - 5pm (GMT). X2O standard support is included within the X2O OneRoom subscription.; ; Enhanced support cost varies depending on the service level (e.g. coverage hours / days / onsite support required). ; ; X2O has a dedicated support function / personnel.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite training and documentation training is provided as part of the OneRoom installation process.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Videos
• End-of-contract data extraction: X2O will permanently delete all the data relating to a particular user when a contract is to cease.
• End-of-contract process: At the end of a contract period the customer can renew their subscription for a year or multi-year timeframe

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service works with Tablet devices as well as PC/Laptops. There are no differences in the service
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes invited participants will arrive to the X2O OneRoom session on a lobby testing page. Participants who are invited to a session will receive unique login credentials via email. Using a provided URL remote participants will access the OneRoom lobby and testing page, complete their tests and then enter the session.
• Accessibility standards: None or don’t know
• Description of accessibility: NA
• Accessibility testing: NA
• API: No
• Customisation available: Yes
• Description of customisation: OneRoom teaching environments can be built to the specification of each customer. This relates to the number of available virtual seats, the number and type of camera / media / microphones feeds etc.

Scaling

• Independence of resources: X2O OneRoom is hosted within Azure providing ultra scalability

Analytics

• Service usage metrics: Yes
• Metrics types: X2O OneRoom features analytics engine and portal which provides a client with usage, session and participant data.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: X2O

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is transferred over the internet to our cloud using either HTTPS or X2O's binary protocol encrypted via TLS.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: NA
• Data export formats: Other
• Other data export formats: NA
• Data import formats:
  • CSV
  • Other
• Other data import formats: NA

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data is stored securely in our MS Azure cloud, and data is secured on the players as well.
• Data protection within supplier network: Other
• Other protection within supplier network: X2O OneRoom is hosted within Azure and X2O Media are SOC II compliant

Availability and resilience

• Guaranteed availability: NA
• Approach to resilience: Available on request
• Outage reporting: Within the X2O portal and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Either by unique username and password or by SSO
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/4/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: GemServ Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: “As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.”
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NISTSP 800-53 - We have an Information SecurityGovernance Committee (ISGC) that is chaired bymembers of senior management andrepresentatives from our Information Security, ITOperations, HR, Marketing, Facilities and Legalteams.
• Information security policies and processes: Our Information Security Program is modelled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NA
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular internal and external vulnerability assessments tests performed against the SaaS environment - Risk methodology based on NIST standards, including: --Identifying and characterizing threats -- Assessing the vulnerability of critical assets to specific threats --Determining risk (i.e., expected likelihood and consequences of attacks) -- Identifying ways to reduce risks -- Prioritizing risk reduction measures based on strategy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NA
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain an Incident Management Plan as part of ourInformation Security Program. - Incidents are reported toand resolved by the appropriate Cloud Operations team andby senior management where needed. -- Alerts, responsesand resolutions are tracked through completion. -- In theunlikely event of an incident, we will notify customers withintwo business days of any customer data that is affected. -Incident logs are reviewed by applicable support personnelfor analysis and remediation to avoid further incidents ofsimilar type. All remediation actions are reviewed andapproved by our Information Security GovernanceCommittee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040. Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks. As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people. Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term. We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities. Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community. Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year. For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers. Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £1.17 a licence an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.