Iron Mountain UK Plc

IGHealthrate

IGHealthRate is a consultancy-based Information Governance (IG) assessment that uses a methodical approach to determine IG maturity in line with legal, regulatory, business and customer expectations. The assessment results in a current state assessment, identifies opportunities for improvement and sets out a roadmap to support an improved IG strategy.

Features

• IGHealthRate assesses 10 key Information Governance Competencies during facilitated workshops
• Each competency is sub-categorised into a total of 75 Markers
• Each competency individually scored against a 5-level maturity rating model
• Overall maturity rating score is determined

Benefits

• A consolidated report details the overall IG Maturity Rating Score
• Scores for each Competency Marker are provided with recommendations.
• Key risks are identified with good practice for prioritising remediation
• A high-level strategic roadmap helps organisations reach intended future state.

£12,287 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementwe@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

620329212363215

Contact

Alice Blogg
08445 60 70 80
bidmanagementwe@ironmountain.com

Planning

• Planning service: Yes
• How the planning service works: Based on the agreed scope of the assessment, we can support identification of key cloud risks and issues for the organisation and provide recommendations for mitigation.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance reports are provided as well as baseline performance tests.; ; Our implementations / Professional Services team assist with customer specific testing requirements.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Iron Mountain InSight - implementation for customers and ongoing support

Service scope

• Service constraints: No, there are no constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Options include:; ; - Fully managed service to support clients with ongoing retention management, attended monitoring of schedules, and IG advice; ; - Attended monitoring only, to monitor and maintain retention schedules; ; - Provide a one-off retention schedule without ongoing maintence or access to PCS; ; Service level required is discussed on a case-by-case basis and will impact costs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Inc
• ISO/IEC 27001 accreditation date: 22/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • US FedRAMP - NIST 800-53
  • SOC2 Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Iron Mountain actively seeks opportunities to improve our environmental performance, and reduce our carbon footprint and support our customers with their environmental objectives. We are currently on track to achieve Net Zero emissions by 2040, 10 years ahead of the Paris Climate Accord. We will go beyond our current Science-Based Target (25% reduction of absolute GHG emissions from 2016 baseline) and by 2025 will achieve a reduction of 25% of GHG emissions from Scope 1 & 2 energy sources from the 2019 baseline. ; Some of the steps and results we have achieved against Carbon Net Zero targets to date include:- UK operations were among our first to be certified to ISO 14001 for environmental management over 12 years ago. (Environmental Management Standard) and recertified all Data Centre facilities under ISO 50001 (Energy Management). ; As part of our EV100 commitment, we will transition 10% of our total fleet (100% of our cars and 50% of our vans) to electric by 2025 and expect to exceed 2,000 vehicles by 2030. Currently, in the UK, 98% of our energy use at all sites is green power purchased. We are working to reduce the final 2%. We have upgraded over 56,000 lights to LED across 32 sites in just the past five years in the UK. We have completed 9 on-site solar systems in the UK for a total 1.65 MW of generation capacity. In 2021, we implemented an irrigation control program at 41 of our facilities that will save an estimated 17.7 million gallons of water per year. We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Covid-19 recovery

  Iron Mountain recognises that Covid-19 has had a significant impact on many communities and businesses within the UK. We introduced a variety of measures to support our customers with flexible ways of working implemented at pace to support the changes in business activity that the pandemic has caused. We built a strong foundation to respond to the pandemic in 2020 when we established our Crisis Management Core Team and implemented COVID-19 protocols in line with the Centers for Disease Control (CDC) and the World Health Organization (WHO). Our initial efforts combined monitoring key metrics, adjusting workplace practices, providing personal protective equipment to ensure optimal working conditions for on-site employees, and supporting our employee’s physical and mental health. ; To support our customers in their critical work, we have developed new ways of delivering services, many of which have become standard practices. One example includes replacing physical file retrievals with our digital platform (InsightⓇ Content Services Platform) and service enabling remote working across critical records. This was delivered in a fast tracked implementation of 14 days. For some customers this has now become the default method for all retrieval activity post pandemic, supporting service levels, delivering on commercial and environmental objectives.; We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Tackling economic inequality

  Iron Mountain cultivates a culture of inclusion that values diverse perspectives across our global workforce. Our Inclusion & Diversity strategy includes four areas of focus that each have several activities and approach: Build a more inclusive culture Increase workforce diversity at all levels Establish a global mindset Embed accountability. We have demonstrable experience of tackling workforce inequality. As part of our annual CSR measurements we actively measure a variety of diversity goals, including gender within leadership positions. We received a 90 percent score on the Disability Equality Index® (DEI) and are a DEI Best Place to Work for Disability Inclusion. In addition, in 2022 for the fifth year in a row, we scored 100% on Human Rights Campaign’s Corporate Equality Index for LGBTQ Workplace Equality. We also focus our efforts on supporting staff training to increase staff progression. In 2021, we expanded our Global Management Development Program (MDP), a comprehensive learning framework developed in 2020 in partnership with LinkedIn Learning, an online educational platform. After an initial pilot group, in 2021 the MDP included 131 managers from around the world. We have seen MDP alumni grow in their roles as managers with more than 20% receiving a promotion or role expansion in 2021. We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.

  Equal opportunity

  Iron Mountain has a long and demonstrable experience of supporting employment and development opportunities in the communities in which we operate. This is one of our key principles and objectives and one that we also flow down contractually, develop and manage via our subcontractors. One of our key factors in selecting subcontractors is their track record and proven ability in creating and developing employment and skills training. Iron Mountain is committed to building an inclusive working environment and monitoring diversity within our workforce. One example includes measurements around gender pay parity. 2023 will see the launch of a new multi-faceted Women in Leadership initiative for our female Director+ population. Our goals are: ● We will relentlessly strive to be a world-class employer in every region in which we operate ● By 2025 we will tighten our threshold for gender pay parity from +/-10% to achieve +/- 5% across all organisational levels in all countries where we are reporting (US, Canada, UK) ● By 2025, women will represent 40% of global leadership.We will work with G-Cloud customers to develop specific and measurable additional social value commitments aligned to their priorities.; As part of our annual CSR measurements we actively measure a variety of diversity goals, including gender within leadership positions. We received a 90 percent score on the Disability Equality Index® (DEI) and are a DEI Best Place to Work for Disability Inclusion. In addition, we are a member of the Disability Confident Scheme.

  Wellbeing

  Iron Mountain strives to create a workplace where employees’ authentic selves are welcomed and valued. In 2021, we established a dedicated company-wide Culture and Engagement (C&E) team to foster a culture of recognition, continuous learning, wellbeing, innovation and belonging. ; All staff working with with G-Cloud customers will be able to access the following initiatives: ; Employee Assistance Program (EAP) offers staff support with any work or personal issues. These include short-term professional counselling and connection to local resources to help with emotional, practical, and physical needs. The EAP service is free, confidential, and available in a variety of languages - 24 hours a day, 7 days a week. ; - Mental Health and Wellbeing Coaching sessions with external experts ; - Employee health monitoring through the partner/employee health service provider; - The Virgin Pulse app, launched in pandemic (health and wellbeing tips in a mobile app where all mountaineers have access to) ; - The best medical subscription packs ; - Partial gym membership paid by Iron Mountain; - Recreational activities designed to form bonds within our community ; - Wellbeing trainings - Training on the occasion of Mental Health day; ; - Team building activities; - 2 volunteer days offered by the company for community involvement;; - Ethic Line: Ask questions or make reports regarding our Code of Ethics and Business Conduct ; - Richard Reese Employee Relief Fund - Financial support for staff when they need it most. The fund was created after many employees were affected by Hurricane Katrina.It provides temporary financial assistance to our colleagues and their families impacted by a catastrophic event. ; - PsychHub - All our staff have access to PsychHub, the world’s largest mental health education platform which aims to create awareness of and increase literacy around mental health issues through videos, podcasts, shareable content and more.

Pricing

• Price: £12,287 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementwe@ironmountain.com. Tell them what format you need. It will help if you say what assistive technology you use.