SPHERA SOLUTIONS UK LIMITED

SpheraCloud Health & Safety Management Professional Services

Sphera’s experts work with organizations around the world to help them surface, manage, and mitigate risk in Health & Safety.

Features

• Decades of enterprise software and implementation expertise
• Global operations with 1000+ people worldwide
• Support and guidance on best practice processes
• Deep health and safety and industry expertise
• Extensive customer community from which to draw best practices
• Implementation team configures solutions to fit specific client needs
• Dedicated training curriculum according to organization needs
• Superior customer care during and after your implementation (24x7)
• Expertise in Change Management throughout implementation project
• Project management methodologies (Waterfall and Agile) aligned with client strategy

Benefits

• Expert teams configure solutions to fit unique business needs
• Leverage experience and expertise to drive value and project success
• Local support teams quickly respond to client requirements
• Fully hosted SaaS Solution – no hardware or maintenance
• Instant access to newly deployed features and functionality (opt-in)
• Access to enhancement request process for new features

£200 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jsinkinson@sphera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

620378790024422

Contact

James Sinkinson
447557539514
jsinkinson@sphera.com

Planning

• Planning service: Yes
• How the planning service works: Sphera follows a six-stage approach to commercial software deployment (Initiate, Design. Construct, Test, Deploy, Sustain).; ; Ahead of project execution, Sphera will consult with the buyer to define and agree the project scope, resources, and delivery plan. Sphera will advise the buyer of the standard approaches for each stage, with the opportunity to identify gaps and align on strategies. ; ; A project proposal is provided based on the outcome of these discussions ahead and forms the basis of a Statement of Work.; ; During the Initiate phase of the project, the Sphera Project Manager will work with the Client Project Manager to establish the Project Controls to be used to maintain the agreed upon scope, schedule, and budget. At the start of the project, the Sphera Project Manager will have a detailed planning session with the Client Project Manager. During this session, the project controls will be defined based upon Client and/or Sphera standards. These controls will include: ; • Project plan (including the work breakdown structure and schedule considering resource schedules); • Project Charter; • Change Control Plan ; • Communication Plan; • Test Plan; • Training Plan; • Issue Resolution Plan; • Risk Management Plan
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SpheraCloud Health & Safety Management

Training

• Training service provided: Yes
• How the training service works: Sphera typically provides training of power users in a “train-the-trainer” format, which included end to end training on the solution, processes and administrative functions. Power Users can then become the trainers and internal subject matter experts for the end user community. During this training stage, end users are generally trained by Client Power Users, with support from Sphera as necessary.; Based on the project scope, Sphera will share a training curriculum which details the delivery modes and user types, and course information (target audience, prerequisites, structure and content).
• Training is tied to specific services: Yes
• Services the training service works with: SpheraCloud Health & Safety Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Sphera has developed processes and tools to assist customers migrating from an existing solution to SpheraCloud. ; These include:; - Assessment of requirements for migration (Data capture, Processes, Reporting), focusing on the value of the aspects to be migrated; - Offer and alternative approach where the value of migration is low; - Improvements in areas where required, based on clients goals and objectives ; - Review of actual data records to be migrated aligned with reporting or data retention needs; Sphera will provide the necessary documents and templates required to support the migration processes, validations and imports.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SpheraCloud Health & Safety Management

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Sphere will agree the test plan with the Client as part of the initiate project stage, agreeing the number of testing rounds, process to log items raised, and resolution process. ; Test scripts are written based upon the agreed design document. ; These scripts are used to test the application across the various test stages (unit testing, user acceptance testing etc.); Unit testing is conducted by Sphera at the end of each build cycle, and once the implementation is complete. ; The acceptance testing team is comprised of both Client personnel and Sphera implementation consultants. Using the test scripts, the testing team validates that the system is configured as expected. Steps to resolve identified items are agreed and the test scripts are followed until completed successfully.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SpheraCloud Health & Safety Management; ; Customer Care provides assistance following software implementation and; user training. The Customer Care team’s role is to provide responsive assistance; by answering questions or helping troubleshoot any Production software issues; that may arise. The Customer Care team does not perform implementation or; software upgrades, enhancements, user training, or assistance with; modifications (customizations) of the software. These functions are provided by; our Sphera Professional Services Team

Service scope

• Service constraints: Services are limited to design, configuration, deployment, training and support for SpheraCloud Health & Safety Management.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Assigned to Customer Care Representative within 1 business hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat accessible via Sphera Customer Network (SCN) Online Self-Service portal as well as on the login page for the SpheraCloud platform.
• Web chat accessibility testing: None
• Support levels: 24 hour support, 7 days per week. Telephone: 85% immediate contact with a Customer Care Representative. ; Voicemail: Return call within 1 business hour.; Web: Assigned to Customer Care Representative within 1 business hour. ; E-mail: Assigned to Customer Care Representative within 1 business hour.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS, Inc.
• ISO/IEC 27001 accreditation date: 27-01-2020
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  SpheraCloud HSM software helps organizations be aware of health and safety risks through worker reporting of incidents and observations, change management (MOC), risk assessments, auditing and inspection, and more so that action can be taken to ensure ongoing health and safety of workers.

Pricing

• Price: £200 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jsinkinson@sphera.com. Tell them what format you need. It will help if you say what assistive technology you use.