CM SECURITY LTD

Security Awareness Training

Security Awareness Training aims to enhance employees' understanding
of potential risks such as phishing, social engineering, malware, and data
breaches. This is achieved through phishing simulations and short videobased training.

Features

• Realistic simulations of phishing attacks.
• Bite-sized training modules.
• Engaging and interactive content.
• Monitor users' progress and identify areas for improvement.
• Accessible on multiple devices, including smartphones and tablets.
• Compliance with cybersecurity insurance policies.

Benefits

• Reduction in security incidents.
• Helps mitigating breaches and regulatory fines.
• Compliance with industry regulations and standards.
• Cheaper cyber security insurance premiums.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

620883255659299

Contact

Ronald Hulme
02033070370
ronald.hulme@cmsecurity.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Governance, risk and compliance
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Speakers or headphones are request to listen to training content.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all questions within 24 hours, Monday to Friday, from 09:00 to 17:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Email Only Support - Free of Charge; Telephone and Remote Support - 10% of Contract Price; Onsite Support - £1500 per day, plus expenses.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a comprehensive onboarding service to help users get started with our service. This includes remote setup, configuration, and training sessions. For those who prefer onsite assistance, we offer onsite onboarding at an additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User engagement data can be exported in report form (PDF) at the end of; the contract period.
• End-of-contract process: At the end of the contract period, users will stop receiving phishing; simulations and training content. Users will no longer be able to log into their training library or download certificates of completed training modules. 60 days written notice is required to terminate services.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop versions of the service have complete parity
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service interface is a web-based graphical user interface (GUI) used for configuring settings, running reports and accessing training content.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: As of now, we haven't conducted any interface testing specifically with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: This service can be customised by defining the frequency and content used in phishing simulations and training schedules. Bespoke schedules can be created for different groups of users.

Scaling

• Independence of resources: The platform offers true multi-tenancy with an isolated schema for each; tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: We offer metrics related to user engagement in training content, including tracking participation levels and completion rates. Additionally, we monitor user engagement with simulated phishing emails, assessing actions such as email opens, link clicks, replies/forwards, and attachment opens. These metrics provide valuable insights into user behaviour and help evaluate the effectiveness of our training and simulation programs
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Trustlayer

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: A service administrator can export user engagement data in PDF format.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service availability for the Services listed in clause 4.1 above is; 99.999%. In the event of Service unavailability, where we do not meet the; monthly uptime percentage commitments for any calendar month detailed in clause 5.1 of the MSA and the relevant appendices, you will be eligible to receive Service Credits.
• Approach to resilience: Resilience is embedded in every layer of the infrastructure, as well as within; the database and application layers. Full information is available on request.
• Outage reporting: Service outages are reported via a public dashboard.; https://status.clouduss.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We employ RBAC mechanisms to restrict access to specific functionalities; within our management interfaces and support channels. This ensures that users only have access to the resources and features necessary for their roles and responsibilities. We enforce MFA for all users accessing; management interfaces and support channels. This adds an extra layer of; security beyond traditional password-based authentication.
• Access restriction testing frequency: Never
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The USS Platform has an established Information Security Management System (ISMS) – in line with ISO27001 augmented with controls from other standards and recognized guidelines (such as SOC 2 for example). Together with our partner, Censornet, we run a team that each have more than 20 years international experience in information security and risk management and the provision of security services and solutions. All production systems are located within state of the art data centers operated by IBM, Amazon and Microsoft. Full details of certifications held by providers are available on request.
• Information security policies and processes: We are a certified ISO 20000 company, operating information security; policies and processes that follow this framework The Information Security Management System (ISMS) is reviewed continuously by the Operations Manager based on changes, to services and/or infrastructure and senior management review updates and changes periodically (at a minimum of once per quarter). Issues are raised with senior management between formal reviews as necessary. Periodic risk assessments are carried out of processes, applications and systems or are triggered at various check points. Results of Risk Assessments are reported to the Senior Management team with an associated risk register maintained by the CFO (that covers all risks, not just those that are related to information security, that the business faces). Any changes to the risk register are discussed at Senior Management meetings (typically monthly). Part of the discussion focuses on how to transfer, mitigate or eliminate risk – and quantify the residual risk that the; business is therefore accepting in continuing specific operations that give rise to that risk.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to production systems follow a regular formal release process. An; agile development process is implemented that includes continuous; deployment in line with customer feedback and the product roadmap. Tasks; are coordinated and prioritized in a software lifecycle management product.; All changes are reviewed and approved by the Product Owner, inb; conjunction with out ISO 20000 certification. Major changes require approval; from the CTO or Head of Engineering. Deployment is carried out by; privileged users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Formal risk assessments are performed frequently that identify threat and; vulnerability pairs. Continuous vulnerability assessments are performed; against all externally facing systems. Threat intelligence is obtained from a; wide range of open source, commercial and non-commercial sources,; including, for example, the NCSC.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Extensive monitoring probes and tools are deployed throughout the; production environment with alerts sent to operational teams. In addition logs are aggregated and reviewed regularly. In the event of unusual, suspicious or malicious activity being identified events are escalated immediately to the Information Security Incident Response Team . The ISIRT has a direct escalation path to the CTO and Head of Engineering.
• Incident management type: Supplier-defined controls
• Incident management approach: The Information Security Incident Response Team (ISIRT) is responsible for investigating and assessing incidents. The ISIRT provides an assessment of all identified security events, together with an assessment of the potential or actual impact and any recommendations for remediation, to the CTO and Head of Engineering. Any response to an information security incident will be prioritised according to the criticality of the affected resource, and the; potential business impact. A specific policies exists for incidents involving a Data Breach fully inline with GDPR.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full, unrestricted access is available upon request for 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.