Moriyama

Umbraco Support

Moriyama provide support and consultancy for Umbraco powered solutions, maximising the benefits of the platform - working with internal/external development teams to ensure high ROI. We're an Umbraco Contributing platinum Partner and an Umbraco Cloud Powerhouse giving you advice of the highest standard.

Features

• Umbraco strategy and rollout planning
• Umbraco implementation advice and execution
• Umbraco Health checks and performance advice
• High scalability hosting and platform optimisation for Umbraco sites
• Continuous deployment and integration tooling
• Certified Umbraco experts

Benefits

• Better ROI and KPI performance
• Improved Umbraco performance & scaling
• Improved editor experience - more productive teams
• More maintainable Umbraco solutions
• Increased business resilience
• Faster response to changing markets
• Ability to rapidly respond to change

£2,930 to £6,105 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moriyama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

620897217485575

Contact

Thuy Tran
+44 (0)203 745 4285
info@moriyama.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our certified and highly experienced Umbraco specialist work with you to develop a technical and user/editor driven strategy for your site over the long term.; ; We work with your team(s) to understand their needs both now and in the future and using our knowledge of the Umbraco roadmaps develop a solution plan that aligns your business needs with the overall technical strategy. We also help with identifying personas, user stories and quantified objectives.; ; We will also work with you to understand the ongoing proactive steps needed to support you. Devising a regular cadence of actions that help continuously push your Umbraco powered solutions to the next level.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Umbraco CMS
  • Umbraco Cloud
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: Moriyama can provide bespoke Umbraco Editor Training. This one-day course is for people who work with Umbraco to create and edit website content. The course explains the fundamentals of Umbraco and aims to unlock all the hidden tips and tricks to ensure that working with Umbraco day to day is a pleasure rather than a frustration.; ; We also provide a specialist Umbraco orientation workshop, this brings developers and editors together to show them Umbraco, it’s potentials and capabilities. This workshop can help kick start an internal project, giving teams a shared language and a vision of what might be possible and how to communicate needs more effectively.; ; All courses can be provided both on site and remotely.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Umbraco CMS
  • Umbraco Cloud
  • Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced team of consultants have carried our multiple migrations from both 3rd party as well as older versions of Umbraco. All migrations are different; however, we have specific in-house tooling to help with the mapping and migration of content from one system to another.; ; Our process is based around understanding what needs to be kept, what needs to be amended and what needs to be replaced. A thorough audit of content and functionality helps us understand and build a migration strategy with you.; ; Depending on the desired result we can develop incremental and iterative strategies, allowing you to move all at once or in a controlled set of steps from one platform to another.; ; We also understand where Umbraco sits within your wider IT landscape and advise where hosting migration is also required, such as moving from on premises to cloud-based hosting and deployment processes.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Umbraco Cloud
  • Microsoft Azure
  • Umbraco CMS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can help you implement automated or manual testing plans for your Umbraco platform. Testing can occur at various levels, from unit all the way to integration testing - we can help you develop an effective test strategy, or review your existing strategies, with a view to higher levels of automation.; ; Load testing can be undertaken by our team or in conjunction with trusted 3rd parties, depending on your requirements. We load test very high traffic Umbraco solutions regularly and have experience in pushing Umbraco to its limits for our customers.; ; Day to day QA and testing is the responsibility of the dedicated developer or team you are working with – with high levels of accountability and multiple layers of review as part of our development services.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Tailored to individual client needs; ; Umbraco Cloud ; Azure hosting

Service scope

• Service constraints: Telephone support available Mon-fri 9-5 not including public holidays

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Need to add SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Add in details from the support agreement

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Umbraco Cloud, Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Moriyama are committed to fighting climate change and view this as one of the most serious threats humanity currently faces. We support this through a number of elements:; ; 1. Remote working - we are predominantly remote-based, with the team working from home and meeting up occasionally for team workshops and planning sessions, around once per quarter. This means our carbon emissions are greatly reduced by our lack of need to travel to an office space.; ; 2. Travel choices - where we do need to travel for client or team meetings, we reduce the impact of travel by favouring sustainable public transport as primary method, and make use of lift-sharing wherever possible if public transport is not an option.; ; 3. Using Umbraco as our technology partner means we are contributing to sustainable digital development. Umbraco's sustainability team are focussed on moving towards digital sustainability and carbon neutral delivery of digital solutions.

  Equal opportunity

  Moriyama aims to foster a diverse and inclusive workforce, ensuring every employee feels respected and empowered to perform at their best. ; We commits to promoting equality and fairness by eliminating unlawful discrimination based on various protected characteristics such as age, disability, gender, race, religion, and sexual orientation.; ; Moriyama emphasises creating a workplace free from bullying, harassment, and victimisation, where individual differences are valued, and contributions are recognised. ; All employees are expected to conduct themselves in accordance with these principles and receive training on their rights and responsibilities under the equality, diversity, and inclusion policy.; ; Moriyama pledges to provide equal opportunities for training, development, and career progression based on merit, reviewing employment practices regularly to ensure fairness and compliance with the law. The company will monitor the workforce's diversity and inclusion, assessing the policy's effectiveness annually and taking corrective actions as needed.; ; Complaints of discrimination or harassment will be taken seriously, investigated, and addressed promptly through appropriate disciplinary procedures. The policy underscores the serious consequences of misconduct, including dismissal for gross misconduct. It also acknowledges the legal implications of sexual harassment and other forms of discrimination, reinforcing a commitment to upholding equality and diversity within the organisation.

  Wellbeing

  Moriyama's remote and flexible working policy enables team members to structure their work to balance with life commitments and priorities outside of work, recognising this as crucial for everyone's wellbeing. We encourage all team members to engage with team social events but also recognise and respect colleagues' choices to not do so if that's their preference. Moriyama encourages any employee facing workplace stress to reach out confidentially to their manager or safety representative for support. The goal is to identify the right solutions tailored to the individual's needs and the company's capacity to provide support. This can include: One-on-one discussions Evaluating work processes Allowing time for recuperation or considering temporary/permanent role changes Conducting 'return to work' interviews after stress-related absences to plan manageable schedules Adjusting working hours or duties temporarily Offering additional training or support Exploring flexible working arrangements, including remote options Providing more regular supervision or fostering team socialising opportunities if suitable

Pricing

• Price: £2,930 to £6,105 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moriyama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.