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Appvia Ltd

Appvia Wayfinder

A developer self-service platform: Provide self-service capabilities to Developers, ensuring secure and consistent infrastructure and application deployments on Azure, AWS and GCP.

Manage a fleet of Kubernetes Clusters, (GKE, AKS, EKS) and Helm packages with automated workload identities and package up Terraform modules for self-service with application deployment templates.

Features

  • Team Workspaces: Have one place to organise your cloud
  • Environment Management: Self-service deployment environments
  • Application Workload Isolation: Simplified workload infrastructure
  • Automated DNS and Certificates: Instantly secured application endpoints
  • Cloud Resource Provisioning: Make Terraform self-service
  • Troubleshooting: Resolve application issues quickly
  • Test, Deploy and Isolate Data and Applications: Reduce security risks
  • Self-Service Clusters: Developer-friendly Kubernetes
  • Integrated Solutions: Integrate into your existing DevOps tools
  • Distribute Policy: Manage self-service with policies

Benefits

  • Improved Developer productivity and velocity
  • Reduce deployment time and increase release frequency
  • Reduce cloud spend with predictive cloud costs
  • Improve application reliability with integrated troubleshooting tools
  • Reduce operational costs with Kubernetes fleet management
  • Improve security with automated isolated data, workloads and environments
  • Reduce cloud costs with delete of unused and ephemeral environments
  • Improve security with secure-by-default well-tested and validated self-service components
  • Reduce operational costs through self-service capabilities for developers
  • Drive consistency and standardisation across your software delivery

Pricing

£120 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@appvia.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 2 1 1 1 1 5 9 5 2 0 3 0 3 5

Contact

Appvia Ltd Appvia
Telephone: 0203 488 4234
Email: info@appvia.io

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Wayfinder extends the capabilities of the Cloud vendors, GCP, Azure and AWS by providing a developer self-service experience with guardrails and baked in security.
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • You must have AWS, GCP or Azure Cloud
  • You must use container software for application delivery

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard plan:
P1 - 4 hours Mon-Fri 9-5pm
P2 - 1 day Mon-Fri 9-5pm
P3 - 2 days Mon-Fri 9-5pm
P4 - 5 days Mon-Fri 9-5pm

Enterprise plan:
P1 - 1 hours 24x7 365 days a year
P2 - 4 hours 24x7 365 days a year
P3 - 1 days 24x7 365 days a year
P4 - 2 days 24x7 365 days a year
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
There are two support levels:

Standard Plan
Starting at: 100 x vCPU £30,000 per annum
Increases in bulks of 100 vCPU with discounts applied
P1 - 4 hours Mon-Fri 9-5pm
P2 - 1 day Mon-Fri 9-5pm
P3 - 2 days Mon-Fri 9-5pm
P4 - 5 days Mon-Fri 9-5pm

Enterprise Plan
20% increase of the cost of standard
P1 - 1 hours 24x7 365 days a year
P2 - 4 hours 24x7 365 days a year
P3 - 1 days 24x7 365 days a year
P4 - 2 days 24x7 365 days a year
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide extensive documentation, getting started guides, how-to guides, videos and also onsite training if required at an extra cost.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
All data is owned by the customer as this is a customer installed product inside of the customers cloud account.

No data is stored by Appvia outside of general telemtry data which is anonymised and has no unique customer information in it.
End-of-contract process
After the contract ends, the license will expire and not renew. On expiry of the license, Wayfinder will no longer manage the resources in the Cloud and will not allow for any furhter creation, modification or management of AWS, GCP or Azure.

Resources can remain active and running, but only deletion of the resources can be performed. Any migration away from the product will be done by the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Only the frontend user interface works currently on mobile devices. There are limitations to the amount of information made available to the mobile device on non-critical pieces of information.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
There is a CLI interface that is used in CI/CD workflows as well as locally by developers and platform engineers.
Accessibility standards
None or don’t know
Description of accessibility
No additional testing is performed.
Accessibility testing
No additional testing is performed
API
Yes
What users can and can't do using the API
Everything in Wayfinder is API driven, this means that all interactions of all aspects of the product can be done via the API.

This can be achieved by using our CLI, (command line interface) for a better experience and applying the API objects to our authenticated API.

Users can also read our API documentation if they choose to work directly with it using a different Client outside of the supported and provided tools.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Users can customise the service:
Integration into your own IDP
Integration into your own Cloud
Users/groups
Kubernetes clusters, in-cluster helm packages and terraform cloud resources
Custom policies
Custom cloud tags
Custom workspace names
Custom DNS
Customer internal certificate managers
Custom route tables

Scaling

Independence of resources
This is hosted by the customer, if the installation guide is followed with our supported installation modules, then this will be setup in a scalable and reliable way. Any modification of these settings will be owned by the customer.

Analytics

Service usage metrics
Yes
Metrics types
Telemtry data is obtained based on usage only and not specific user data. This telemtry data is:
Number of users and groups
Number of vcpus
Number of clusters/nodes
Number of environments
Number of cloud providers
Number of cloud resources
Number of packages
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is an export and import feature to allow for data to be exported and imported using our CLI command.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are provided on the support service as outlined in the support area.
SLAs on the installed Wayfinder are owned by customer directly as this is installed and managed by the customer directly inside of their own cloud provider.
Approach to resilience
Resiliency is provided by a third-party vendor i.e. AWS, GCP or Azure. The level of resiliency is dictated by the customers installation methods and how the service is chosen to be run.
Outage reporting
The installation of the service is owned by the customer and outages would be reported directly to Appvia via our support portal, following our support guidelines.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Through RBAC controls
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
N/A
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All software is tracked as code and backed up in a cloud-run service. All releases are versioned to semantic versioning standards. Release notes are part of every release and are documented on our historically.
All code is scanned using third-party products for vulnerabilities as well as dependencies managed automatically using dependabot.
Vulnerability management type
Undisclosed
Vulnerability management approach
Continuously vulnerability assessment against several CVE lists and automated patching and upgrades.
Protective monitoring type
Undisclosed
Protective monitoring approach
Dedicated IDS/IPS combined with multiple layers of security
Incident management type
Undisclosed
Incident management approach
Raise tickets through an online ticketing system.
We engineer away common issues.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Wayfinder provides ways for teams to operate the cloud in a more sustainable way. By providing product and developer teams with a way of reducing their overall carbon footprint by giving teams way to right size infrastructure, turn off environments when not needed as well as deleting infrastructure that is not being used automatically.

Pricing

Price
£120 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Includes all features from enterprise version, but limited to 3 clusters and 50 vCPUs.
Link to free trial
https://portal.appvia.io/trial?utm_source=gcloud

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@appvia.io. Tell them what format you need. It will help if you say what assistive technology you use.