CIVICA UK LIMITED
ECLIPSE Data Migration & Implementation Services
We use the concept of a Model Office – drawing upon over 30 years of knowledge/experience of Case Management practice and legislative/social environments.
We carry out a joint period of discovery at the start of every implementation, reviewing current work practices, discussing good practice models, finalising scope of change etc.
Features
- Model Office Approach
- Over 30 years of knowledge/ experience of Case Management practice
- Discovery and system build
- Understanding of customer requirements
- Onboarding of data as required and agreed
- Fully resourced delivery plan
- Flexible approach to training
- Suite of value add services as required
Benefits
- Access to a full, open reporting database
- Provision of skills transfer to enable on-going support and administration
- Fully resourced and experienced team throughout the implementation and beyond
- Consultative customer approach
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at BidSupport@civica.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 2 1 3 2 3 7 0 3 4 2 2 0 7 2
Contact
CIVICA UK LIMITED
Civica UK Limited
Telephone: +44 (0) 3333 214 914
Email: BidSupport@civica.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
-
The service is provide online with relevant support.
On site services can be provided separately, as agreed with the customer.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Civica provides tiered support levels, allowing customers to select coverage that aligns with their operational needs and budget. Response times are based on the priority of the query and the contracted support tier.
- Weekdays (Monday–Friday (excluding public holidays): Response times to questions follow the agreed service level for the selected tier, with faster responses for higher-priority issues.
- Weekends: For customers with 24x7 coverage, critical issues receive immediate attention at any time.
- Self-service: In addition to live support, customers have 24x7 access to an extensive knowledge base within Civica Support Cloud, enabling immediate self-service for common questions. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- As of 2026, Civica Support Cloud is designed to be accessible and is built on the Salesforce Service Cloud platform, which maintains high global accessibility standards. Civica generally aims for all its web-based services to adhere to the WCAG 2.2 Level AA standard.
- Support levels
-
Civica offers three flexible support levels to suit different organisational needs across its product range:
• Standard Support: Provides helpdesk access during business hours (09:00–17:00, Monday to Friday, excluding public holidays), including incident logging, troubleshooting, and 24/7 access to an online knowledge base. Standard Support is typically included in the annual maintenance fee at no extra cost.
• Enhanced Support: Extends coverage to 08:00–18:00, Monday to Friday, and offers 24/7 cover for high-priority incidents. Benefits include prioritised ticket handling, faster response, service reviews, and limited technical consultation. Enhanced Support is charged as an add-on, generally 15–20% above the standard maintenance fee, depending on requirements.
• Premium Support: Delivers 24/7 assistance, the fastest response times, proactive monitoring, health checks, and direct access to expert staff. It is custom-priced (typically 30–50% above standard rates), ideal for mission-critical operations, and includes tailored service management and technology planning.
Customers choosing Enhanced or Premium Support may access a dedicated Technical Account Manager, while Premium or Enhanced Support (with add-on) includes Cloud Support Engineers for cloud-hosted services. Pricing is reviewed annually, with discounts available for multi-product or multi-year contracts. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,155.00 | |
| Associate business architect | £1,407.00 | |
| Business architect | £1,903.00 | |
| Lead business architect | £2,568.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,311.00 | |
| Senior data architect | £1,616.00 | |
| Chief data architect | £2,278.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,421.00 | |
| Senior enterprise architect | £1,833.00 | |
| Lead enterprise architect | £2,568.00 | |
| Principal enterprise architect | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,421.00 | |
| Network architect | £1,833.00 | |
| Lead network architect | £2,568.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,833.00 | |
| Lead security architect | £2,568.00 | |
| Principal security architect | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,018.00 | |
| Solution architect | £1,421.00 | |
| Senior solution architect | £1,833.00 | |
| Lead solution architect | £2,568.00 | |
| Principal solution architect | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,018.00 | |
| Technical architect | £1,421.00 | |
| Senior technical architect | £1,833.00 | |
| Lead technical architect | £2,568.00 | |
| Principal technical architect | £2,686.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £3,189.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,686.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £2,568.00 | |
| Principal cyber security audit and assurance | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,833.00 | |
| Lead cyber security governance and risk manager | £2,568.00 | |
| Principal cyber security governance and risk manager | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,833.00 | |
| Lead cyber security monitoring | £2,568.00 | |
| Principal cyber security monitoring | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £1,833.00 | |
| Lead cyber security incident response | £2,568.00 | |
| Principal cyber security incident response | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,833.00 | |
| Lead cyber security vulnerability management | £2,568.00 | |
| Principal cyber security vulnerability management | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £1,833.00 | |
| Lead cyber security digital forensics | £2,568.00 | |
| Principal cyber security digital forensics | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,833.00 | |
| Lead cyber security penetration testing | £2,568.00 | |
| Principal cyber security testing | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,833.00 | |
| Lead cyber security secure systems architecture and design | £2,568.00 | |
| Principal cyber security secure systems architecture and design | £2,686.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £1,096.00 | |
| Analytics engineer | £1,311.00 | |
| Senior analytics engineer | £1,616.00 | |
| Lead analytics engineer | £2,278.00 | |
| Head of analytics engineering | £3,189.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £1,096.00 | |
| Data analyst | £1,311.00 | |
| Senior data analyst | £1,616.00 | |
| Principal data analyst | £2,278.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,311.00 | |
| Senior data engineer | £1,616.00 | |
| Lead data engineer | £2,278.00 | |
| Head of data engineering | £3,189.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £2,785.00 | |
| Head of data ethics | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,922.00 | |
| Lead data governance manager | £2,785.00 | |
| Head of data governance | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £1,096.00 | |
| Associate data scientist | £1,311.00 | |
| Data scientist | £1,616.00 | |
| Principal data scientist | £2,278.00 | |
| Lead data scientist | £2,278.00 | |
| Head of data science | £3,189.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,541.00 | |
| Lead machine learning engineer | £1,922.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £1,281.00 | |
| Performance analyst | £1,541.00 | |
| Senior performance analyst | £1,922.00 | |
| Lead performance analyst | £2,785.00 | |
| Head of performance analysis | £3,897.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £1,281.00 | |
| Application operations engineer | £1,541.00 | |
| Senior application operations engineer | £1,922.00 | |
| Lead application operations engineer | £2,785.00 | |
| Principal application operations engineer | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,442.00 | |
| Senior business relationship manager | £1,825.00 | |
| Lead business relationship manager | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £978.00 | |
| Change and release analyst | £1,442.00 | |
| Change and release manager | £1,825.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,281.00 | |
| Senior operations analyst | £1,541.00 | |
| Operational control manager | £1,825.00 | |
| Head of command and control | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £1,281.00 | |
| End user computing engineer | £1,541.00 | |
| Senior end user computing engineer | £1,922.00 | |
| Lead end user computing engineer | £2,785.00 | |
| Principal end user computing engineer | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,281.00 | |
| IT service manager | £1,442.00 | |
| Senior IT service manager | £1,825.00 | |
| Head of IT service management | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,442.00 | |
| Major incident manager | £1,825.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £1,281.00 | |
| Infrastructure engineer | £1,541.00 | |
| Senior infrastructure engineer | £1,922.00 | |
| Lead infrastructure engineer | £2,785.00 | |
| Principal infrastructure engineer | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £1,281.00 | |
| Infrastructure operations engineer | £1,541.00 | |
| Senior infrastructure operations engineer | £1,922.00 | |
| Lead infrastructure operations engineer | £2,785.00 | |
| Principal infrastructure operations engineer | £3,897.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £1,281.00 | |
| Problem manager | £1,442.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £1,281.00 | |
| Senior service desk analyst | £1,541.00 | |
| Service desk manager | £1,825.00 | |
| Head of service desk | £2,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £1,281.00 | |
| Service readiness analyst | £1,541.00 | |
| Service transition manager | £1,825.00 | |
| Lead service transition manager | £2,150.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £780.00 | |
| Junior business analyst | £1,155.00 | |
| Business analyst | £1,407.00 | |
| Senior business analyst | £1,903.00 | |
| Lead business analyst | £2,568.00 | |
| Head of business analysis | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,538.00 | |
| Delivery manager | £1,772.00 | |
| Senior delivery manager | £2,493.00 | |
| Head of (Agile) delivery management | £3,490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £1,538.00 | |
| Digital portfolio manager | £1,772.00 | |
| Senior digital portfolio manager | £2,493.00 | |
| Head of portfolio | £3,490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £1,278.00 | |
| Product manager | £1,538.00 | |
| Senior product manager | £1,772.00 | |
| Lead product manager | £2,493.00 | |
| Head of product | £3,490.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £2,493.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,772.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £1,099.00 | |
| QAT analyst | £1,169.00 | |
| Senior QAT analyst | £1,654.00 | |
| Lead QAT analyst | £2,208.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £1,099.00 | |
| Test engineer | £1,169.00 | |
| Senior test engineer | £1,654.00 | |
| Lead test engineer | £2,208.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,654.00 | |
| Head of test | £3,063.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £933.00 | |
| Junior DevOps engineer | £933.00 | |
| DevOps engineer | £1,281.00 | |
| Senior DevOps engineer | £1,541.00 | |
| Senior DevOps engineer - management | £1,541.00 | |
| Lead DevOps engineer | £1,922.00 | |
| Lead DevOps engineer - management | £1,922.00 | |
| Principal DevOps engineer | £2,785.00 | |
| Principal DevOps engineer - management | £2,785.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £933.00 | |
| Junior frontend developer | £933.00 | |
| Frontend developer | £1,281.00 | |
| Senior frontend developer | £1,541.00 | |
| Lead frontend developer | £1,922.00 | |
| Head of frontend development | £2,785.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £933.00 | |
| Junior developer | £933.00 | |
| Developer | £1,281.00 | |
| Senior developer | £1,541.00 | |
| Senior developer - management | £1,541.00 | |
| Lead developer | £1,922.00 | |
| Lead developer - management | £1,922.00 | |
| Principal developer | £2,785.00 | |
| Principal developer - management | £3,897.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £933.00 | |
| Accessibility specialist | £1,217.00 | |
| Senior accessibility specialist | £1,823.00 | |
| Head of accessibility | £2,568.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £748.00 | |
| Junior content designer | £933.00 | |
| Content designer | £1,217.00 | |
| Senior content designer | £1,823.00 | |
| Lead content designer | £2,568.00 | |
| Head of content design | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,823.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £748.00 | |
| Junior graphic designer | £933.00 | |
| Graphic designer | £1,217.00 | |
| Senior graphic designer | £1,823.00 | |
| Lead graphic designer | £2,568.00 | |
| Head of graphic design | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £748.00 | |
| Junior interaction designer | £933.00 | |
| Interaction designer | £1,217.00 | |
| Senior interaction designer | £1,823.00 | |
| Lead interaction designer | £2,568.00 | |
| Head of interaction design | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £748.00 | |
| Junior service designer | £933.00 | |
| Service designer | £1,217.00 | |
| Senior service designer | £1,823.00 | |
| Lead service designer | £2,568.00 | |
| Head of service design | £2,686.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £1,823.00 | |
| Lead technical writer | £2,568.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £748.00 | |
| Junior user researcher | £933.00 | |
| User researcher | £1,217.00 | |
| Senior user researcher | £1,823.00 | |
| Lead user researcher | £2,568.00 | |
| Head of user research | £2,686.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISOQAR
- ISO/IEC 27001 accreditation date
- Friday 15 August 2025
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- ISOQAR
- ISO 9001 accreditation date
- Friday 15 August 2025
- What the ISO 9001 doesn’t cover
- NA
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Dda0f51d-93c7-40e9-911a-6d2f04915e8a
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 5d77c361-dc5c-4307-b0e9-1528170a7ad5
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at BidSupport@civica.com.
Tell them what format you need. It will help if you say what assistive technology you use.