Astario Systems LTD

Learning Management Platform

Astario provides a secure cloud-based learning experience platform to quickly deliver custom, engaging, and contextual learning to employees, residents, suppliers and partners.
Astario allows you to gain insights into learning behaviour and progress, ensuring learning moments are impactful and valuable, ensuring skills meet evolving service provision and operational demands.

Features

• Economy and Spend Analysis. Build custom, intelligent analytics
• Create custom, dynamic and interactive maps
• Add large volume and custom datasets
• Built reports and dashboards with billions of data rows
• Manage access to custom datasets and data sources
• Deliver predictions and recommendations based on historical data
• Discover actionable and intelligent dataset insights
• Manage user access and permissions
• Custom and salable advanced analytics dashboard
• Spend and Procurement Analytics

Benefits

• Connect to data sources to see all your data
• Spend Analytics
• Procurement Analytics
• Procurement Spend

£100 to £1,000 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emeric@astario.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

621638183407013

Contact

Emeric Gabor
+447447905328
emeric@astario.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No.
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support SLAs can be provided on request. Weekend support may occur delays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Onsite support sessions are available for current subscribers of Astario. The onsite support is tailored per the client requirements and Astario will provide an onsite support specialist.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Astario provides a range of onboarding and training resources. An initiation pack is provided to the client and onsite training is provided during the onboarding. Online video resources, in-app guides and a full user guide is also available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers can export any data at any time using built-in functions, and therefore can extract data prior to the contract end. Data can be exported in either Excel or CSV formats. At the end of the contract, a full set of data can be scheduled to be exported by the client or by Astario.
• End-of-contract process: All standard data exports are included in the contract price. Access to the system is withdrawn. Data will remain in Progresso until the Customer has confirmed they have all the data they require or one month. It will then be deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Astario provides both an application that is mobile compatible and is also accessible through an iOS and Android Application. The mobile application has been configured to offer a seamless and familiar feel to the end users as per the desktop version.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Astario provides programmatic access to your organization’s information using simple, powerful, and secure application programming interfaces. The Force.com REST API lets you integrate with Force.com applications using simple HTTP methods, in either XML or JSON formats, making this an ideal API for developing mobile applications or external clients. Force.com also supports Apex REST, which lets you create Web services on Force.com using Apex.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Astario provides customizable, configurable, and buildable solutions, and does so effectively, quickly, and with minimum difficulty. Starting with simple data entry fields and page layouts, Astario can customise custom solutions for organisations. You can customize each of the standard tabs and types of records, including adding custom fields and setting page layouts. You can also customize search, tagging, and user interface options for your org.

Scaling

• Independence of resources: Astario is built on the Force.com platform which has a multi-tenant architecture that is designed to handle millions of users. The target time for the platform availability is 99.999%, measured 24/7/365.

Analytics

• Service usage metrics: Yes
• Metrics types: Astario is equipped with a comprehensive reporting tool. System usage and engagement reports can be accessed anytime. Further system event monitoring reports are also available.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: The Force.com platform is compliant with a number of standards which require protection of data at rest (ISO 27001/27018 ; SSAE 16/ISAE 3402 SOC-1; SOC 2; SOC 3; PCI-DSS; TRUSTe Certified Privacy Seal; CSA STAR)
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data exports are available through a scheduled task or by using the reporting functionality. Astario will support the Client with the export
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .xls
  • .xlsx
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .xls
  • .xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.; Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.; For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter; http://trust.salesforce.com
• Approach to resilience: The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.; Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.; For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter; http://trust.salesforce.com; ; Hosting structure: shared multi-tenant architecture, subdivided into nine hardware clusters called pods; made up of 35 multiprocessor Unix and Linux servers running the Oracle database. Pods are mirrored for high-availability and failover.
• Outage reporting: The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.; Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.; For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter; http://trust.salesforce.com; ; provide current and historical (the preceding month) data on service availability for each of their instances at https://trust.salesforce.com/trust/instances.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Microsoft Azure Single Sign-On; Microsoft Outlook Single Sign-On
• Access restrictions in management interfaces and support channels: Only successfully authenticated users have access to management interfaces. Astario uses a profile based permissions system that means users and support staff will only see the data and functionality that has been assigned to them.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 21/01/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Regular reviews of security infrastructure; regular risk management & mitigation; reviews of staff status; ongoing training & awareness of best practice
• Information security policies and processes: Astario has an Information Security policy and has implemented internal processes that adhere to that standard. The policy provides a set of minimum security standards to minimise the risk of accidental disclosure or loss of information, with which all Astario directors, employees, consultants and sub-contractors must comply. ; ; Astario senior management actively supports information security within the organisation through clear direction, demonstrated commitment, and acknowledgement of information security responsibilities.Arbor senior management shall: ; Review and approve information security policy and security objectives; Provide clear direction and visible management support for security initiatives ; Provide the resources needed for information security ; Initiate plans and programmes to maintain information security awareness; Adopt a best practice approach to information risk management and ensure the implementation of appropriate information security controls; Promote the regular review and continual improvement of information security; ; The Force.com platform is ISO27001 accredited. Further details can be accessed at https://trust.salesforce.com/en/security/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Astario maintains a change log of releases through our release manager.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The Product Security team ensures the security of the system, consults with R&D teams and partners, and protects customer data. Cloud Security experts specialise in security research and innovative tool development.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Records all login attempts: originating IP address, time and success/fail against each user account. Information can be extracted for analysis against organisational policies. Configurable settings: enforce logins from an approved IP range and/or at certain times of day, maximum session length and automatic account locking after x failed login attempts. Event monitoring is also available to protect and monitor the instance.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Standard incident management ensures that all recorded incidents are triaged and routed to the appropriate resolver and, where necessary, escalated. In specific cases, it may be necessary to escalate incidents directly to the provider. All security incidents are reported on an internal logging system. The log records nature and impact of the incident, as well as potential preventative measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Astario is dedicated to being a Responsible Business and if fully suppportive of delivering against all of the Social Value themes outlined in PPN 06/20:; ; • Fighting Climate Change; • Covid 19 Recovery; • Tackling Economic Equality; • Equal Opportunity; • Wellbeing; ; Further information within our policies and details of our commitments to Social Value and Corporate Responsibility can be made available to public sector buyers at the time of request during the GCloud buying and contracting stages.
• Covid-19 recovery:

  Covid-19 recovery

  Astario is dedicated to being a Responsible Business and if fully suppportive of delivering against all of the Social Value themes outlined in PPN 06/20:; ; • Fighting Climate Change; • Covid 19 Recovery; • Tackling Economic Equality; • Equal Opportunity; • Wellbeing; ; Further information within our policies and details of our commitments to Social Value and Corporate Responsibility can be made available to public sector buyers at the time of request during the GCloud buying and contracting stages.
• Tackling economic inequality:

  Tackling economic inequality

  Astario is dedicated to being a Responsible Business and if fully suppportive of delivering against all of the Social Value themes outlined in PPN 06/20:; ; • Fighting Climate Change; • Covid 19 Recovery; • Tackling Economic Equality; • Equal Opportunity; • Wellbeing; ; Further information within our policies and details of our commitments to Social Value and Corporate Responsibility can be made available to public sector buyers at the time of request during the GCloud buying and contracting stages.
• Equal opportunity:

  Equal opportunity

  Astario is dedicated to being a Responsible Business and if fully suppportive of delivering against all of the Social Value themes outlined in PPN 06/20:; ; • Fighting Climate Change; • Covid 19 Recovery; • Tackling Economic Equality; • Equal Opportunity; • Wellbeing; ; Further information within our policies and details of our commitments to Social Value and Corporate Responsibility can be made available to public sector buyers at the time of request during the GCloud buying and contracting stages.
• Wellbeing:

  Wellbeing

  Astario is dedicated to being a Responsible Business and if fully suppportive of delivering against all of the Social Value themes outlined in PPN 06/20:; ; • Fighting Climate Change; • Covid 19 Recovery; • Tackling Economic Equality; • Equal Opportunity; • Wellbeing; ; Further information within our policies and details of our commitments to Social Value and Corporate Responsibility can be made available to public sector buyers at the time of request during the GCloud buying and contracting stages.

Pricing

• Price: £100 to £1,000 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Astario provides a 30 days free trial on request. A prepopulated demo system is also available on request. Please contact us to arrange.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at emeric@astario.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.