Cielo Costa

Compliance and Assurance Bespoke Application Development

We provide secure, configurable solution modules deployed directly into your cloud environment. Each module is underpinned by proven Compliance and Assurance accelerators, delivering immediate value and extensibility via Lot 3 to meet precise organisational needs, while our engineering and integration practices ensure reliability, scalability and seamless alignment with your architecture.

Features

• Compliance tracking with centralised obligations, evidence and status visibility
• Audit planning, execution and reporting through structured workflows
• Central evidence repository for documents, findings and responses
• Automated reminders and alerts for tasks, deadlines and obligations
• Real‑time dashboards showing compliance status and audit insights
• Configurable workflows, fields and structures to match customer processes
• Corrective action tracking linked directly to findings and reviews
• Microsoft 365 integration using Entra ID and SharePoint services
• Extended assurance, readiness and compliance support available through Lot 3
• Ongoing optimisation, testing and training offered via Cloud Support services

Benefits

• Strengthens accountability across teams with clear ownership and visibility
• Reduces compliance workload through automation and guided workflows
• Improves audit turnaround with streamlined, standardised processes
• Increases visibility through real‑time compliance and audit insights
• Cuts duplication by centralising evidence, actions and documentation
• Accelerates reporting using ready‑made dashboards and summaries
• Enhances accuracy by removing manual data entry and rework
• Supports organisational growth through scalable multi‑site deployment
• Gains extended assurance and readiness support via Cloud Support services
• Enhances performance through optional testing, optimisation and training (Lot 3)

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cielocosta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

621706103413154

Contact

Cielo Costa
442081333393
hello@cielocosta.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  Deployment centric application platforms

  • Cloud Deployment-Centric Application Platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We use our accelerators to provide you with a bespoke application designed to meet your exact needs, and can then support and enhance this using our Cloud Support Services in Lot3
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None identified as we can meet your exact needs
• System requirements:
  • Buyer must provide access to their chosen cloud environment
  • Buyer requires active Azure, AWS or cloud platform subscription
  • Secure user and admin access provisioned for development activities

User support

• Email or online ticketing support: Yes
• Support response times: We acknowledge all support requests within one working day and provide an initial response within four working hours, Monday to Friday, 9am–5pm. Weekend and bank holiday requests are reviewed on the next working day
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: This can be tested and enhanced to meet the needs of the client
• Onsite support: Yes, at extra cost
• Support levels: We provide a single standard support level for all customers, included at no additional cost. Support is available Monday to Friday, 9am–5pm, via email or ticketing. All requests are triaged by our delivery team, with acknowledgements within one business day. A technical lead or cloud engineer is assigned to each engagement and acts as the primary point of contact throughout delivery. Additional enhanced or out‑of‑hours support can be arranged through separate statements of work if required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process that helps users get up and running quickly. This includes an initial walkthrough of the deployed solution, a guided handover session covering key features, configuration options and administrative tasks, and role‑based training for end users and system administrators.; We supply clear user documentation, quick‑start guides and environment‑specific instructions tailored to the customer’s deployment. Where required, we also provide live online training or recorded videos to support wider user adoption.; During the early stages of use, our team remains available to answer questions, validate configuration choices and ensure the solution is operating effectively within the customer’s environment.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, customers can extract all data through a full export of the application database and file storage within their own environment. We provide guidance on exporting CosmosDB collections, attached documents and configuration data in common formats such as JSON or CSV.; If the solution is integrated with the central Conforme API, we also support bulk data retrieval via API endpoints.; Where required, we can assist with producing a complete data package, ensuring all audit trails, records and attachments are included. After extraction, all data remains within the customer’s environment unless they request our support to securely remove any residual application components.
• End-of-contract process: At the end of the contract, the customer retains full ownership of all data and resources deployed within their environment. We provide guidance to help the customer extract data, export configuration items and prepare their environment for closure at no additional cost.; If the service was deployed into the customer’s cloud tenant, no components are removed automatically; the customer can choose to decommission or retain their resources.; Where a centrally hosted API or shared service was provided, access will be withdrawn at contract end following confirmation that data extraction is complete.; If the customer requires additional support such as environment decommissioning, data transformation, migration assistance or handover workshops, these services can be provided through a separate paid engagement.; We ensure a smooth and controlled off‑boarding process, working with customer teams to minimise disruption and maintain continuity of service.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are some minor differences but as the service can be customised we can amend anything that doesn't suit the customer
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The service interface is the user-facing application we develop and deploy into the customer’s cloud environment. Depending on the solution, this may include a web-based interface, administrative dashboards, API endpoints and workflow screens designed around the customer’s needs. The interface is delivered using modern, accessible, cloud‑native components within the buyer’s tenant. We design the application to meet WCAG accessibility principles and provide clear documentation, user guides and administrative controls as part of delivery.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We apply accessibility checks during development using automated tools and manual inspection aligned to WCAG 2.2. This includes testing against common assistive technologies such as screen readers, keyboard-only navigation, zoom and contrast adjustments. Where required by the customer, we can support additional accessibility testing within their environment, including user acceptance testing with assisted digital users. Findings are incorporated into iterative design and development cycles to ensure the delivered interface is accessible and compliant.
• API: Yes
• What users can and can't do using the API: The service includes a REST API used by the client application and customer‑hosted versions of the solution. Through the API, users can retrieve and update application data such as records, audits, actions or configuration items, depending on the modules deployed. The API supports authenticated requests using the customer’s identity provider and enforces role‑based access controls.; Users cannot create, configure or deploy the service solely through the API, as application setup, environment creation and module enablement require our assistance during implementation. The API cannot be used to modify core system behaviour, database structures or platform components.; The API is designed to allow secure integration with the frontend experience or other approved systems within the customer’s environment, but is not intended for unrestricted automation or third‑party extension without our guidance.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise elements of the delivered application such as configuration settings, workflows, data structures and role permissions, depending on the modules deployed. Customisation is completed through the application’s administrative interface or, where appropriate, through configuration files or API‑driven settings within the customer’s environment.; More advanced customisation—such as modifying business rules, adding new components or extending integrations—is supported through additional development activity delivered by our team via Lot3. Only appropriately authorised customer administrators can adjust configuration settings, while structural or code‑level changes require our involvement to maintain quality, security and stability

Scaling

• Independence of resources: Each customer’s solution is deployed entirely within their own Azure environment, meaning all compute, storage and network resources are fully isolated and dedicated to that customer alone. No other organisation shares or competes for these resources. Performance and capacity therefore depend solely on the customer’s chosen Azure configuration and are unaffected by demand from any other users or tenants. Where centrally hosted components are used, they are built on scalable Azure services designed to handle concurrent demand without resource contention.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide service usage metrics such as request volumes, API activity, user actions, error rates and performance indicators collected through Azure Application Insights and related monitoring tools. Customers hosting the solution in their own tenant can access these metrics directly through their Azure subscription. For centrally hosted components, we can supply usage summaries or diagnostic information on request.; We can also build custom reporting services as required.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from their deployed environment. Data held in the application database can be exported in common formats such as JSON or CSV using standard Azure tools or database export functions. Attachments and stored files can be downloaded from the associated storage account. If the solution integrates with a central API, bulk data retrieval is available via API endpoints. We provide guidance during off‑boarding to help users extract all required data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Any types can be discussed for inclusion
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any types can be discussed for inclusion

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For solutions deployed into the customer’s own cloud environment, the availability of the service is determined by the customer’s underlying Azure infrastructure and associated Microsoft SLAs. We design and deliver the application in line with best‑practice cloud architecture to support high availability, and all core platform components (such as App Services, Functions and databases) benefit from Microsoft’s standard uptime commitments.; As the service runs within the customer’s tenant, we do not provide a separate financial availability guarantee. However, we monitor availability during the delivery period and support the customer in resolving issues arising from the application code or configuration.; If a centrally hosted component is provided (such as an API), we target 99.5% availability on a best‑efforts basis. Any periods of unavailability caused by planned maintenance or Microsoft platform outages are excluded. Refunds are not applicable as availability is primarily governed by the customer’s cloud environment and the underlying Microsoft platform SLA.
• Approach to resilience: Our solutions are designed using resilient, cloud‑native architectures that take advantage of the high‑availability capabilities provided by Microsoft Azure. Platform components such as App Services, Functions, storage and databases benefit from built‑in redundancy, automatic failover and Microsoft’s datacentre resilience controls. Where the service is deployed into the customer’s own cloud environment, resilience levels follow the customer’s chosen Azure region, availability options and underlying platform SLAs.; We design applications to avoid single points of failure, using stateless components, managed services and distributed data storage where appropriate. Azure continuously monitors critical infrastructure and performs automatic recovery to maintain service continuity. Customers may also choose to deploy multi‑region or zone‑redundant configurations if required.; If centrally hosted components are provided, we implement monitoring, alerting and proactive issue escalation to minimise disruption. Detailed resilience design information is available on request.
• Outage reporting: For customer‑hosted deployments, service availability is monitored through the customer’s own Azure environment, which provides platform‑level notifications and dashboard visibility for any infrastructure issues. If we provide a centrally hosted component (such as an API), we monitor the service using Azure monitoring and alerting tools. In the event of an outage affecting a centrally hosted component, we inform nominated customer contacts via email and provide updates until service is restored.; We also support customer incident management processes and can supply diagnostic information or status updates on request. We do not operate a public dashboard; outage reporting is delivered directly to customers through agreed communication channels

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised staff using role‑based access controls and MFA through our corporate identity provider. Only team members with a defined operational or support role can access customer environments, and all access is logged and time‑limited. Support channels such as Zendesk are permission‑controlled to ensure only approved staff can view or update tickets. Administrative actions, configuration changes and privileged operations are restricted to senior technical personnel and follow documented approval processes.”
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our organisation follows a formal set of information security policies covering access control, secure configuration, data handling, incident management, vulnerability management and change control. These policies are reviewed at least annually and are aligned to the requirements of our Cyber Essentials Plus certification.; We operate a clear reporting structure, with security responsibilities owned by senior technical leadership and supported by project leads who ensure that secure development and operational practices are followed day‑to‑day. Software development follows secure coding principles, peer review, dependency management and patching processes, with issues escalated through our internal incident and risk management procedures.; Access to systems and customer environments is controlled using least‑privilege principles, MFA and activity logging. All team members receive regular security awareness guidance as part of onboarding and ongoing operations.; Compliance with our policies is monitored through internal checks, audit activity related to Cyber Essentials Plus, and the use of secure Azure platform controls. Further details of our policies and processes can be provided on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are tracked throughout their lifetime using version control, release pipelines and environment‑specific configuration records. Changes follow a structured process that includes peer review, testing and approval before deployment. Security impact is assessed through dependency checks, code review and alignment with our Cyber Essentials Plus‑based controls. For solutions deployed into the customer’s Azure environment, deployments are made through controlled CI/CD pipelines with audit trails and restricted access. Any significant changes are evaluated for operational or security risk before release
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We assess potential threats through regular dependency scanning, code review, automated security checks in our CI/CD pipelines and alerts from Azure Security Centre. Vulnerabilities are triaged by severity, and patches or fixes are deployed promptly, typically as part of the next secure release cycle or immediately for critical issues. We receive threat and vulnerability intelligence from Microsoft’s security advisories, NCSC alerts and upstream package maintainers. Our processes align with Cyber Essentials Plus requirements and form part of our secure development lifecycle
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through Azure platform alerts, application‑level telemetry, audit logs and automated monitoring of unusual activity. When a potential issue is detected, it is reviewed by our technical team, who triage the severity and begin investigation immediately. For customer‑hosted deployments, customers receive the alerts directly through their Azure environment, with our support available to help analyse and resolve issues. We respond to incidents as soon as they are reported, prioritising critical security events and providing guidance on containment, remediation and follow‑up actions.
• Incident management type: Supplier-defined controls
• Incident management approach: “We have predefined processes for common incidents, including service disruption, access issues and security‑related events. Users report incidents through our Zendesk support portal or support mailbox, where they are logged, prioritised and tracked. Critical incidents are escalated immediately to technical leads. We provide regular incident updates through Zendesk, and a formal Root Cause Analysis (RCA) is produced for any major incident. For customer‑hosted deployments, we also work within the customer’s own incident process and support collaborative investigation and remediation.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B11b9d97-cf8b-4741-ab01-b43ca98400ee
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B9e7749b-aa67-4d0d-9aca-3ab42842dd1c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cielocosta.com. Tell them what format you need. It will help if you say what assistive technology you use.