OfficeLabs Ltd

Local Large Language Model

Our on-premises AI Chatbot is a local large language model that uses Retrieval-Augmented Generation, knowledge graphs, embedding models, and AI indexing. It provides secure, private AI-driven management of on-premises files, facilitating efficient data retrieval and processing within enterprise environments. Includes GPU.

Features

• Includes GPU
• Custom User Interface
• Indexed Data for Efficiency
• Data-Specific Responses
• Retrieves information from a vast knowledge base
• No Internet Dependency
• Business Data Integration
• Can be run on-premises for maximum security
• Advanced NLP for accurate understanding and responses
• Enhanced User Engagement and Productivity

Benefits

• Includes GPU
• Customised Data Interactions
• Optimized Efficiency & Productivity
• Enhanced Data Security & Privacy
• Personalized User Engagement & Experience
• Ensures access to up-to-date information.
• Seamless System Integration & Compatibility
• Privacy-Centric Approach to Data Handling
• Confidential Information Protection & Compliance
• Reliable and Uninterrupted Data Access

£50,000 to £1,000,000 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

621769620148107

Contact

Graham Bidwell
01392 24 0 365
hello@officelabs.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Given the provided context, our local large language model service does not have significant constraints as long as we have the necessary access to your servers. Our team provides all required hardware and manages the entire setup and maintenance process. This ensures that the service operates efficiently within your infrastructure without the need for additional hardware configurations or external resources. As long as we have the appropriate access permissions to integrate and manage the system on your servers, there are no constraints that would limit the service's functionality or performance.
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support plan responses to new cases within one working hour, Monday to Friday, excluding English public holidays and weekends. Extended SLAs and weekend support are available for an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support; ; Access: Support via email and phone and system updates.; Response Time: Responses to tickets within 1 working hour.; Cost: Maintenance and support package is priced at 25% of the overall project cost per year with a 1-year minimum commitment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Training: We provide a series of interactive online training sessions led by our expert trainers. These sessions are designed to help new users understand the fundamentals of the software, ensuring they can start using it effectively right from the start.; ; User Documentation: User manuals are provided that cover all aspects of the software, from basic operations to advanced functionalities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, all data remains on your servers, as our service does not store any data externally.
• End-of-contract process: At the end of the contract, full control over the local large language model and all data remains with you, as everything is hosted on your servers. This ensures a smooth transition with no need for data migration. The contract price includes the chatbot's customisation to your specifications, initial setup, integration, and comprehensive training for your team to manage the system. Additional costs may arise for any further customisations or updates post-deployment. Optional ongoing support and maintenance services are also available for an extra fee, allowing you to adapt and enhance the chatbot as your business needs evolve.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service interface is designed as a full-screen webchat interface, which can be fully customised to fit the specific purposes and branding of your organisation.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: To test the accessibility of our chatbot, we utilised automated tools and conducted manual checks. Additionally, we involved users with diverse disabilities in real-world testing scenarios to ensure compatibility with assistive technologies like screen readers.
• API: No
• Customisation available: Yes
• Description of customisation: Our local large language model service is highly customisable to align with your specific needs. Users can customise the user interface, including the full-screen webchat's colours, fonts, and layout to match their brand. Functionality adjustments like data handling and response mechanisms can also be tailored. Initially, our team handles all customisations to ensure seamless integration and optimal performance. Post-deployment, we offer training for your team to manage future customisations independently. Additionally, we are available to make further customisations for an extra cost, allowing for continuous refinement and adaptation of the service to meet evolving needs.

Scaling

• Independence of resources: Since our service operates entirely on your local resources, including necessary GPUs, the performance is directly linked to the capacity and capability of your own infrastructure. This setup ensures that the demand from other users has no impact on your system’s performance. Ensuring that your GPUs and other hardware meet the specific requirements of the large language model is essential for maintaining optimal functionality and reliability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Since all data is stored locally on your servers, users can export their data directly using their existing data management and backup procedures. This ensures you have full control over how and when your data is accessed and transferred, providing flexibility and security in managing your information.
• Data export formats: Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Since our service, including the provided GPU hardware, operates on your premises, availability depends largely on the performance and maintenance of the installed systems. We do not offer traditional SLAs for availability, as the local deployment model places operational control in your hands. However, we ensure the reliability of the GPUs and other hardware components we provide. Should issues attributable to our provided hardware or software arise, affecting service levels, we address these cases individually.
• Approach to resilience: Our service is designed for resilience primarily through the provision of redundant hardware configurations and robust local infrastructure.
• Outage reporting: If you already have an existing monitoring system in place, we can integrate our service with that system for outage detection and alerting. Our team will work with you to configure the integration, ensuring that alerts from our service are effectively channeled through your established monitoring protocols.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access control (RBAC) in Azure. This ensures that only authorised personnel can manage and monitor the chatbot service, enhancing security and compliance.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policy owners report to the Chief Information Officer who in turn reports to the Business Owner.; Policies are easily accessible.; Policy Owners are audited on a regular basis.; Automation is used where appropriate.; Policies are acknowledged by workers.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The ITIL Change Management Continual Process Improvement methodology is used to manage change.; ; All changes are considered and assessed on business and security impact by the Change Advisory Board before implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are rated on risk, likelihood of occurrence and potential impact of the threat.; Patches are developed, tested and released as soon as approved.; Threat sources:; https://www.ncsc.gov.uk/; https://protection.office.com/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: By leveraging Microsoft 365's robust security features alongside OfficeLabs' dedicated security practices, the goal is to ensure a secure and resilient service environment. This integrated approach not only helps in early detection of potential compromises but also enables swift and effective responses, minimising the impact on operations and maintaining trust.; ; Incident response is within one hour during office hours. Within four hours at any other time.
• Incident management type: Supplier-defined controls
• Incident management approach: At OfficeLabs, our incident management processes are designed for efficiency and clarity, structured around the following key components:; ; We maintain standard operating procedures (SOPs) for frequent incidents like data breaches or service outages, enabling quick and effective responses.; ; Users can report incidents through dedicated email addresses, a secure online form, or our support desk, all monitored continuously.; ; We keep stakeholders updated throughout the incident resolution process and provide detailed final reports outlining the incident, resolution steps, outcomes, and preventive measures for the future.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. We provide flexible working solutions for our customers and our people that enable people to reduce their carbon consumption. Many of our people live considerable distances from our Head Office and our customer locations, and our solutions ensure that business can be conducted without the need for travel. Transport accounts for 21% of carbon emissions in the world, with road transport comprising 75% of that total. Covid lockdown restrictions reduced UK carbon emissions from transportation by 19%. Our solutions – as exemplified by our working practices, provide both the mechanism and proof that flexible working IT solutions can make a significant contribution towards fighting climate change by enabling our people and our customers to reduce their need for travel and energy intensive office space.

  Covid-19 recovery

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Tackling economic inequality

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. During Covid-19 lockdown, OfficeLabs saw a steady increase in custom from organisations who needed to implement the remote-working solutions we use and supply. During that period, OfficeLabs increased its permanent workforce by 25% and utilised contractors for workstreams that offered only short-term prospects. Since the end of Covid-19, OfficeLabs has increased its permanent employee numbers by 400%, doubling the workforce in the past 18 months alone. Some of the greatest aspects to our business, is that we have been able to provide permanent employment for three groups of people who are most affected by barriers to employment: those with disabilities and other chronic conditions for whom commuting would have been a barrier to work; those living in rural communities and not served by public transport or good road networks, and parents of school-aged children, for whom child arrangements may be either non-existent or beyond economic viability. OfficeLabs solutions promote the same ethos and capability to our customers so that they may be able to retain or recruit employees who might otherwise have been unduly impacted by Covid-19. OfficeLabs are able to demonstrate the value and efficiency of our work model and technology by using the products and services we supply. Our technology helps UK and international organisations provide viable employment opportunities to those who for whom outdated systems and working practices prevented flexible employment according to their circumstances.

  Equal opportunity

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that it can be difficult recruiting and retaining people whose personal circumstances may provide barriers to employment. Our IT solutions enable us to recruit and retain the people we need because of their capabilities regardless of their (protected) characteristics or personal circumstances. Our recruitment practices are based on capability and potential. We undertake all necessary background checks to ensure our people are not vulnerable to nefarious activities. People who might normally be excluded from employment or face insurmountable barriers to employment and/or progression are provided with flexibility, resources and support that they or their circumstances need to fulfil their potential. Our employment practices and IT remote-work solutions reduce personal, economic, environmental and social costs of working from a fixed location far from home. In 2020, we recruited our first person with multiple disabilities from a demographic that struggle with gaining and retaining employment, and with their input we became a Disability Confident Employer in 2022. Since 2021, OfficeLabs has doubled its workforce and seen its proportion of people with disabilities and/or from disadvantaged or minority groups increase to over 37%. Our approach to employee development is one of continual improvement, and we provide all our people with access to an array of training resources, and we fully encourage other developmental opportunities, such as charitable and voluntary work, and involvement in workstreams that complement their role and ambitions within the company. With more than 50% of our employees coming from demographics known to be under-represented in our industry, OfficeLabs is proud to be an equal opportunities employer.

  Wellbeing

  OfficeLabs are a Cloud-based IT solutions provider who deliver modern, effective IT solutions that can be accessed from anywhere with a connection to the internet. OfficeLabs live and breathe the technology we implement for our customers: our people use the same technology to work from locations and in a manner that is appropriate for them. With our Head Office based in Exeter, Devon, OfficeLabs are acutely aware that recruiting and retaining valued people who live across the UK and work remotely can exacerbate issues such as loneliness and feelings of disconnect for some people. For many years, OfficeLabs have convened regular online meetings with all our people to counteract the reality of home-based work, and we expanded those to twice-weekly in 2022: the first is primarily work-focused, and the second is primarily social – a virtual water/tea/coffee meeting point. The Senior Leadership also conduct regular one-to-one discussions with all staff to ensure their wellbeing is met and provide support whenever needed. In 2021, OfficeLabs launched an annual company gathering that comprised events to involve all our people in developing the strategy and plans, and activities to foster camaraderie and develop healthy inter-personal relationships. We also listened to our people and re-engaged facilities that enabled home-based employees to work from other locations to overcome feelings of isolation when they need. In 2022, OfficeLabs introduced a health package for our people that includes access to emotional and psychological health services, and we introduced a pre-Christmas holiday event that brings our people together in a hearty activity that places non-technical people with technical people in light-hearted competition. In 2024, we launched an events series called “Connected Futures” that demonstrates to other organisations how we and they can implement modern IT solutions in a people-centric manner.

Pricing

• Price: £50,000 to £1,000,000 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@officelabs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.