AJAR TEC LIMITED

Unified Security Platform as a Service

The Brivo Unified Security Platform is a cloud based security system that consolidates access control, video surveillance, visitor management and intrusion into a single, centralised dashboard. Eliminating the need for on-site servers, it provides remote management and uses data driven insights to improve security.

Features

• Unified dashboard
• Cloud based access control real-time, remote management of doors
• Brivo Mobile Pass - smartphone credentials
• Integrated Video Surveillance
• Open API and Integrations
• AI powered search tools
• Advanced data analytics
• Cyber Security and Compliance

Benefits

• OPEX models available
• Faster incident response correlating video with access alerts
• Enhanced user experience
• Proactive risk management
• Capable of utilising existing security assets

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

622248293984646

Contact

Sales Department
0800 6122680
tara.mclaughlin@ajartechnology.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Ajar Technology provide end to end design, supply, installation, configuration, installation and ongoing support and maintenance of security systems.
• Cloud deployment model: Public cloud
• Service constraints: Brivo is designed for high scalability, and is led by internet dependency and integration with new or existing security assets.
• System requirements:
  • Internet / bandwidth connection
  • Existing or new access / video / alarm assets
  • Purchase of subscription / licences

User support

• Email or online ticketing support: Yes
• Support response times: Ajar operates customised SLAs for support ranging from 24/7 x 365 cover to next or same business day response times.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide customised support packages depending on client requirements ranging from onsite to remote, 24/7 x 365 to same or next business day cover.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite / remote training is provided by our trained engineering team, complemented by client branded user guides in formats suitable to the clients requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once a contract ends, it is recommended that a data retrieval period of 14-30 days is set. A request is made for a data extract and this will be provided in CSV format, and Video/Audio where necessary for integrated systems.
• End-of-contract process: At the end of the contract, Ajar holds a closure meeting to confirm process, any outstanding items, data extraction plan, and client feedback. There are no additional costs unless a contract is terminated earlier than their contracted date, where there may be a cancellation fee.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We are able to customise our training or guides to the needs of the client through accessible training sessions in person or online, and recorded sessions for re-use or adaption.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is designed for on-the-go management utilising the mobile pass credentials, remote management, visitor management and real time alerts. The desktop service provides the administrative management and configuration tools, alongside all of other functionality available on both services.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is a browser driven dashboard. It is built on cloud based architecture, unified management interface, mobile access and control.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The system is regularly testing its user experience.
• API: Yes
• What users can and can't do using the API: Key use cases for the Brivo API include:; Identity and Access Management (IAM): Automate the provisioning and de-provisioning of users (onboarding/offboarding) by syncing data with platforms like Active Directory, Okta, or G Suite.; Access Control Automation: Remotely manage, grant, or revoke credentials, keys, and fobs.; Event and Data Monitoring: Stream real-time events (e.g., door forced, access granted) and retrieve historical data for analytics and reporting.; Unified Video Integration: Link access events directly to video surveillance, allowing users to view live or recorded video from Eagle Eye Networks or other VMS partners.; Emergency Response: Trigger lockdowns across multiple locations or systems, such as unlocking doors during a fire alarm.; Visitor Management: Create automated visitor check-in experiences, pre-register guests, and issue mobile passes.; Smart Property Management: Manage access to units, common areas, and elevators, particularly in co-working or multifamily, vacation rental environments.; Advanced Features: Add "Faceprints" for biometric recognition, manage custom fields, and control elevator access.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Clients can have the system white labelled and branded to their corporate branding if required.

Scaling

• Independence of resources: Use of N+1 Data Centre infrastructure ensures sufficient capacity to handle traffic across users/systems/sites.

Analytics

• Service usage metrics: Yes
• Metrics types: Key metrics available via the dashboard include:; Occupancy; Daily active users; Event tracking; Door / Reader status; People counting; Event trend analysis; Credential analysis; Visitor management metrics; Device status and health; System alerts
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Professional services, configuration, installation, testing & ongoing support and maintenance

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported via CSV or PDF via the in system reporting menu.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Video
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Video

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Brivo guarantees uptime for its cloud-based access control systems through a combination of redundant, fault-tolerant infrastructure, a 99.9% Service Level Agreement (SLA), and automated, localised hardware backups. The system is designed to minimise dependencies on local servers, utilising the cloud to achieve higher reliability than traditional, on-premise systems.
• Approach to resilience: Highly Available Infrastructure: Brivo Access runs on fault-tolerant architecture designed to anticipate and tolerate failures, with automated processes that redirect traffic in the event of a failure.; N+1 Data Centre Standard: Core applications are deployed to an N+1 standard, ensuring that if a data centre fails, there is sufficient capacity to handle traffic through the remaining sites.; Local Panel Functionality (Offline Mode): Brivo control panels can store user data locally, allowing doors to continue functioning, granting access, and logging events even if the internet connection is lost.; 99.9% Service Level Agreement (SLA): Brivo guarantees 99.9% uptime per calendar quarter. If this is not met, customers may request a credit for one full day of subscription fees for each affected service.; Automatic Updates: The system automatically pushes firmware updates to devices, ensuring they run the latest, most secure, and stable code, reducing potential downtime from outdated software.; Active Monitoring: Brivo employs automated monitoring to detect system issues in real-time, with proactive alerts sent to their IT team.
• Outage reporting: Via the dashboard and email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: User defined access rights.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: GDPR and CCPA/CPRA Compliance: Brivo adheres to GDPR ; Data Retention and Deletion: Visitor data is retained in accordance with specific retention policies and is deleted upon contract termination or expiration.; Encryption: Brivo uses 128-bit or higher SSL/TLS encryption for data at rest and in transit between the data center and control panels.; Multi-Factor Authentication (MFA): Supported for administrative access and to enhance mobile credential security.; Role-Based Access Control (RBAC): Implemented to manage administrative permissions and restrict access based on user roles.; Network Security: The system is designed to work with firewalls and proxies, requiring only outbound HTTPS traffic to the Brivo data center, which eliminates the need to open "holes" in customer firewalls.; Automatic Updates: Security patches and software updates are applied automatically to the cloud platform. ; Incident Response: Brivo has defined incident management and response policies covering breaches, data loss, and malware, with a focus on timely notification and mitigation.; Vulnerability Management: Regular, automated analysis of logs and event data is conducted to detect suspicious patterns.; Responsible Disclosure Policy: Brivo maintains a policy for security researchers to report vulnerabilities ; Third-Party Risk Management: Contracts with third parties require the same level of privacy protection as Brivo
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Change and Release Management process ensures that prior approval is obtained and a robust and resilient process of risk management is followed for all proposed changes and that authority from the customer is explicit.; ; Change Management Responsibilities include:; ; • Raising and recording changes; • Assessing the impact, cost, benefit and risk of proposed changes; • Developing business justification and obtaining approval; • Managing and coordinating change implementation; • Monitoring and reporting on the implementation; • Reviewing and closing Requests for Change (RFCs); • Publishing the Forward Schedule of Changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Secure Development Lifecycle: Brivo builds end-to-end security into their Internet of Things (IoT) hardware and cloud software, utilising strong encryption.; The company performs both pre- and post-deployment scans of software and systems to identify vulnerabilities before/after release.; Hardware devices use embedded bot monitoring. ; As a cloud-native platform, Brivo pushes continuous, automatic, software, updates, and, patches, to, address, bugs, and, enhance, security, protocols.; Brivo Access uses machine learning to identify unusual user behaviour or system patterns.; Regular, third-party audits are conducted on software, hardware, and internal processes. ; Risk Assessment: The company evaluates risk based on Common Vulnerability Scoring System (CVSS) ratings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 24/7 Professional Monitoring & Incident Response. ; The platform connects access events with live/recorded video from cameras, allowing for rapid verification of incidents and reduced false alarms. It also supports AI-based video analytics, such as loitering, tampering, and line-crossing detection.; Instant notifications are sent for suspicious activity, and the system allows for site-wide lockdowns at the touch of a button.; A tool for analysing security data, which helps identify patterns, trends, and potential threats across multiple sites.; Integration with IT systems (like Azure AD or Okta) ensures that user permissions are updated immediately, mitigating risks from terminated employees or unauthorized access.
• Incident management type: Supplier-defined controls
• Incident management approach: The objective of Incident Management is to restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.; ; Our objective is that Incident Management is able to be performed at first contact or via remote access support in the majority of cases. The services within the scope of Incident Management will be :-; ; • Incident recording; • Incident classification ; • Incidents resolution; • Investigation, diagnosis and resolution; • Escalation to 2nd line if necessary; • Incident ownership, monitoring, tracking and communication; • Incident closure
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Ajar Technology provide free of charge proof of concept / trial systems for limited periods on client sites.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau, Amtivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cac9f52f-41c0-46ee-9652-6c061c28619b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd014285-80b0-4357-a62d-5151769a7358
• Other security certifications: Yes
• Any other security certifications: NSI Gold

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.