Levett Consultancy Ltd

Google Voice

Google Voice is a unique telephony solution built on the cloud where you can make and receive calls using a work number on any device, anywhere. Allowing end users to focus on what's important while staying connected on deskphones, smartphones, and the web.


  • PSTN call forwarding to a linked device
  • Google Calendar integration
  • Google Meet integration
  • eDiscovery (Google Vault) integration
  • Usage and activity reporting
  • Voicemail transcription
  • Number assignment, porting, and billing in Google Workspace console
  • Enterprise-level telephony features auto attendants and hunt groups
  • 24/7 Google Voice support
  • Related services provided Levett Consultancy Google Cloud Partner


  • Integration with Google Workspace
  • Make and receive phone calls on any device, anywhere
  • Simple, centralised control for admins
  • Phone numbers mapped on top of an existing PSTN
  • Can be used as a stand-alone VoIP service
  • Same work phone number accessed on multiple devices
  • SIP desk phone support
  • Deployed instantly
  • Centralised billing


£7.30 to £18.50 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

6 2 2 5 8 9 6 8 9 1 6 3 5 0 1


Levett Consultancy Ltd Stepehen Hazle
Telephone: 01279 799256
Email: gcloud@levettconsultancy.co.uk

Service scope

Software add-on or extension
What software services is the service an extension to
Google Voice is an additional service that is compatible with all Google Workspace editions.
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Google Voice currently only works with a limited amount of desk phone models. Contact Levett Consultancy for the latest supported desk phone model list.
System requirements
  • Firewall and proxy setting configured to support Google Voice
  • A modern web browser is required for soft phone use

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Monday to Friday 8am to 6pm responses within 7 hours SLA. No service is available Saturday and Sundays or UK public holidays.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
In addition to standard Google support, Levett Consultancy provides support as part of our G Cloud Cloud support service. Levett Consultancy also provides a dedicated account manager and Google certified support engineers.
Support available to third parties

Onboarding and offboarding

Getting started
Levett Consultancy as a long-term Google Partner with a proven track record of onboarding Central & Local Government, Education, 3rd Sector and Private sector with Google Voice.

If required Levett Consultancy at an additional cost, provides a fully comprehensive consultancy, deployment, training and support service that is detailed within our optional G Cloud Cloud Support and deployment services.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Google Voice data is held within Google workspace. To extract data the individual end users will need to use the 'Download your data' option within Google Workspace. More information can be found here: https://support.google.com/a/answer/100458
End-of-contract process
To stop using Google Voice at your organisation, cancel your Voice subscription within Google workspace. If you’re billed on a monthly Flex plan, cancelling your subscription immediately stops further billing for Voice services and delete all data and licenses. Further information can be found here: https://support.google.com/a/answer/9233706

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Service interface
User support accessibility
None or don’t know
Description of service interface
Google Voice is accessed within the Google Workspace Admin Console using a modern web browser from any device.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Google makes accessibility a core consideration from the earliest stages of product design through release. A central accessibility team has a mandate to monitor the state of accessibility of all Google products and coordinate accessibility training, testing, and consulting. Further details can be found here: https://support.google.com/a/answer/2821355
What users can and can't do using the API
The scope of capabilities exposed via API to Google workspace users is very broad and encompasses most major use cases. Google workspace APIs are grouped into ten main APIs and SDKs
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available


Independence of resources
Google’s services are designed for millions of users. Google runs multiple different performance tests, including load testing Google workspace applications under high load over a long period, to observe effects on factors, such as memory use and response time. Google also performs stress testing to examine system performance in unusual situations, including system functional testing while under unusually heavy loads, heavy repetition of certain actions or inputs, or input of large numerical values and large, complex queries to a database system. Ensuring the addition of any practicable number of users has a very low impact on using Google workspace services.


Service usage metrics
Metrics types
Google Voice audit log tracks the Voice activity in your organisation. For example, you can review the details of texts and calls, including the cost and duration.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data belonging to Google Workspace customers is stored at rest in two types of systems: disks and backup media. Disks are used to write new data as well as store and retrieve data in multiple replicated copies. Data stored at rest is encrypted using 128-bit or stronger Advanced Encryption Standard (AES) on both disks and backup media. Google encrypts data with distinct encryption keys, even if they belong to the same customer. This encryption happens without the customer having to take any action.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
You can export and download your data from the Google Voice using the Google Takeout service. In a few easy steps, create an archive to keep for your records or use the data in another service. Details how to export data can be found here: https://support.google.com/accounts/answer/3024190
Data export formats
  • CSV
  • Other
Other data export formats
  • Zip
  • Tgz
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html
Approach to resilience
To minimize service interruption due to hardware failures, natural disasters or other incidents, Google has built a highly redundant infrastructure of data centres. Google workspace has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).
Outage reporting
Google provides access to a Google workspace dashboard offering performance information for Google workspace services here: https://www.google.com/appsstatus#hl=en-GB

Outages and status updates are also reported to Google workspace administrator by email.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Depending on administrator preference, users can be signed in via a federated identity service, including Active Directory, LDAP, DaaS or use Google workspace as their identity provider. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users or groups.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered. See here for more information: Any service not listed on the ISO certificate is not covered. See here for more information: https://cloud.google.com/security/compliance/compliance-reports-manager#/ReportType=Certificate
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
Any service not listed on the CSA STAR certificate is not covered. More information can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager
PCI certification
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Any service not listed on the PCI DSS certification can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager/
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ISO 27018
  • SOC 1
  • SOC 2
  • SOC 3
  • FedRAMP

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO/IEC 27017:2015, ISO/IEC 27018:2014, SO/IEC 27701, SSAE16/ISAE 3402, Privacy Shield, FedRAMP, HIPPA, EU GDPR, UK GDPR, NCSC - Cyber Essentials
Information security policies and processes
Google’s customers and regulators expect independent verification of our security, privacy, and compliance controls. In order to provide this, Google undergoes several independent third-party audits on a regular basis. For each one, an independent auditor examines our data centres, infrastructure, and operations. Regular audits are conducted to certify our compliance with the auditing standards ISO 27001, SOC 2 and SOC 3, as well as with the U.S. Federal Information Security Modernization Act of 2014 (FISMA) for Google Workspace for Government.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s)
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Levett Consultancy is a proud member of the UK Government SME Climate hub where we are part of the business community aiming to halve carbon emissions by 2030 and contribute to net zero by 2050. As a cloud technology focused business, reducing carbon emissions is built into all of our solutions to maximise a green future i.e. transitioning clients from inefficient on-premises server hardware to efficient Cloud Platforms, implementing hybrid working allowing staff to work from home and have video meetings with clients to cut down on carbon emissions caused by travel.
Covid-19 recovery

Covid-19 recovery

Levett Consultancy throughout the Pandemic was one of the approved Department for Education (DfE) suppliers tasked with deploying Digital Learning Platforms to England schools to ensure learning could continue. Since May 2020 Levett Consultancy has helped over 40+ schools, academies and Multi-Academy Trust transition to the DfE approved Digital Learning Platforms. By being part of this project we have been able to invest in our local communities by creating more job opportunities and skilling frontline workers to become confident in using cloud technologies to enable them to deliver their services from any location.
Tackling economic inequality

Tackling economic inequality

At Levett Consultancy we take our community social responsibility very seriously. We aim to conduct business in a way that is completely ethical. This means we take into account the social, economic and environmental impact of everything we do. Where possible we predominantly use local uk suppliers to support our business needs. We also have established a community and social responsibility program that enables us to give back to the local communities across the UK that have helped our business grow. We provide employment opportunities for those who are often furthest from employment and as an active member of the Defence Employer Recognition Scheme (ERS), we have been awarded the Silver Armed Services Covenant award by demonstrating our support to defence and the armed forces community and our aligned values with the Armed Forces Covenant. We work with local schools and Academy Trusts to provide work experience opportunities for year 10 and 11 students who are interested in a technology career. We also invest in the National Apprenticeship scheme whereby we provide opportunities for young adults to gain the necessary skills to forge a career within the IT industry. At the end of an apprenticeship we also provide a path for apprentices to work within the company on a permanent basis.
Equal opportunity

Equal opportunity

Levett Consultancy positively encourages diversity and inclusion at all levels within the organisation, and we are proud to have provided many career development opportunities to past, present and future employees. We are proud members of the Disability Confident scheme to support disabled people in the workplace helping them achieve their work and life goals. As part of our commitment to the Armed Services we provide opportunities for injured service personnel to gain work experience within the IT industry via the Career Transition Partnership (CTP) who help service personnel and their families transition from service life to civilian life. We are also recognised as a Living Wage employer since the scheme was established, and invest in local staff and pay wages which meet everyday needs - like the weekly shop, or a surprise trip to the dentist. We are committed to helping our staff develop and progress their career, to achieve this all staff have individual continuing professional development plans based on the objectives they have set for themselves within their annual performance review. This approach ensures the employee has full control of their career development whilst being guided by experienced mentors to ensure they maximise their potential and achieve their goals. Our ethos is also passed on to our supply chain who before we formally engage with, regardless of size, we will check that their ethos align to our ethos, this includes meeting and complying with modern slavery laws and standards.


Welfare of our employees is a top priority and goes together with our regard to society impact. All Levett Consultancy employees have access to private health care and 1:1 counselling support 24/7 during their employment. An employee work life balance is very important to Levett Consultancy, which is why all staff work 35 hours per week and have access to flexible working when needed. We have also adopted hybrid work environments to allow staff to work from home when required. This approach allows our staff to be more productive whilst allowing the company to reduce its carbon footprint. We take a community approach to delivery of our services and products, where we have set up a customer advisory board made up of our local community of customers. The customer advisory board sits directly with our executive team, whereby any solutions or services we are looking to provide are first ratified by this board to ensure there is a positive impact on our customers and local communities.


£7.30 to £18.50 a user a month
Discount for educational organisations
Free trial available
Description of free trial
A 14-day trial is available for up to 10 users to explore all the features of Google voice, excluding any calls charges. The trial is only available by contacting Levett Consultancy and is not subject to G Cloud terms and conditions.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.