Britecloud

Microsoft 365 Content Management & Collaboration Accelerator

This fixed-price/fixed-scope packaged service will help any organisation build a strategy and roadmap towards a fully featured content and collaboration capability utilising the Microsoft 365 environment.

M365 underpins digital transformation strategies for today’s successful organisations, simplifying the technology platform though integrated Exchange Email, SharePoint Online, Microsoft Teams and OneDrive.

Features

• Workshops to understand working practices
• Strategic abstract diagram
• A report to deliver a customised strategy
• Presentation of the strategy to the organisation

Benefits

• Maintain a Document Management Lifecycle complying with local policies
• Content access managed and data loss prevention policies enabled
• Enhanced way of working that doesn’t over-complicate operational realities
• Provide a structure to content
• Ability to search and share content simply and safely
• Lay down the framework to boost productivity
• Providing recommendations for Business Process Automation
• Employees to work together effectively remotely and in the office
• Introduce version control
• Single versions of published reducing data leakage

£5,595 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@britecloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

622878370751661

Contact

Enquiries team
0844 668 8221
hello@britecloud.com

Planning

• Planning service: Yes
• How the planning service works: Britecloud’s long standing experience with Microsoft collaboration technology and associated software ecosystem brings unique insights to the planning and adoption process. Depending on your specific needs, the following planning services will be available to maximise your success in Microsoft 365 migration and adoption:; ; - Platform overview sessions; - Systems and Business landscape analysis; - Migration readiness analysis (including PII, Sensitive PII and PCI data analysis across multiple legacy systems); - Strategy planning; - Phased migration planning (content, branding, permissions, structure and governance, business applications); - User adoption planning; - Business change planning; - Business process mapping; - Modern workplace roadmap preparation; - Adoption, Engagement, Training and Communication Planning; ; The planning stage will output a number of items including but not limited to the following:; ; - Adoption plan (training, communications); - Information Architecture design (including privacy taxonomies); - Governance plan; - Migration plan; - Look-and-feel wireframes and mock-ups; - Product backlog; - Business Automation Roadmap
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • SharePoint Online
  • Exchange
  • Microsoft Teams
  • Microsoft Logic Apps and Azure Services
  • Microsoft Power Platform (Power Apps, Power Automate and Power BI)
  • Microsoft Power Virtual Agent
  • Microsoft Robotic Process Automation with UI Flows

Training

• Training service provided: Yes
• How the training service works: Britecloud can provide comprehensive training on Microsoft 365, Office suite, business change management and adoption using a blended learning approach. Available techniques and methods could include, but are not limited to:; ; - Guided classroom sessions; - Written training and ‘how to’ guides; - On demand learning via a dedicated Learning Management System; - Video based Office suite courses; - Bespoke training videos; - Champion networks and online communities; - Floorwalking; - Senior Leadership coaching; - Drop in clinics; - Model office setup and management; - Train the trainer sessions
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • SharePoint Online
  • Microsoft Office Suite and Office Online
  • Microsoft Teams
  • Azure Logic Apps and Azure Services
  • Microsoft Power Platform (Power Apps, Power Automate and Power BI)
  • Robotic Process Automation with Microsoft UI Flows
  • Nintex Forms and Workflow for Microsoft 365
  • Nintex Workflow Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Britecloud has many years’ experience with content migrations from a number of platforms to Office 365. Whilst each organisation may require a slightly tailored approach to migration, the process broadly follows the following steps:; ; Discover – Including content discovery, content segmentation (what will and won’t migrate easily, what do we want to delete, leave behind, reorganise), identifying key business applications (move as it, re-platform), platform look and feel (branding, responsive design) ; ; Remediate – including getting content ready for migration, remediating content that will not move easily, enriching data with metadata, finding and segmenting Personally Identifiable Information (PII) and Payment Card Industry (PCI) data, configuring destination environment, pilot migration test and training.; ; Migrate – including larger pilot migrations, moving into full blown migration of content as defined in the Discovery and Remediate stages. Migrate will be planned with business priorities and operating model in mind, limiting user downtime and disruption.; ; Migration considerations will be made as part of the accelerator activity, with the opportunity for further services to be procured to support the organisation with executing a successful migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft SharePoint Online
  • Microsoft Office Suite and Office Online
  • Microsoft Teams
  • Azure LogicApps, PowerApps and Flow
  • Azure blob storage

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Each aspect of delivery will be documented and signed off in partnership with the client. We encourage a collaborative approach to project delivery and would require dedicated resources from the client for certain delivery elements including:; ; - Requirements gathering; - Workshops; - Process maps and wireframes; - Requirement and phase sign off; - Strategy playback sessions and handover; ; Wherever appropriate we take an Agile or Scrum approach to project delivery to ensure regular feedback loops on delivered functionality against customer requirement. We use a range of online, collaborative tools to support continual communication and client communication including Microsoft DevOps, online process mapping and wireframing technologies.; ; The service is delivered in full collaboration with client stakeholders. Definitions of success are agreed out the outset and each deliverable had acceptance criteria associated with it to support testing and stakeholder sign-off. Delivery activity will be iterative where appropriate and successful delivery sign-off included.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Platform Configuration Health Checks

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: The help desk is available between 9:00am to 5:00pm on working days (Monday to Friday) excluding English Bank holidays. We provide user support for customers with an active support agreement and will respond within the appropriate SLAs depending on the level of the support agreement.; ; Support services can be used by customers with active support agreements for 'break fix', configuration or service request activity relating to the services and platforms delivered as part of project deployment services including, but not limited to:; ; - Microsoft 365; - Microsoft Teams; - Azure; - SharePoint Online; - Office suite and Office online; - Microsoft Power Platform (Power Apps, Power Automate and Power BI); - Microsoft Robotic Process Automation with UI Flows; - Third party complementary solutions; - Nintex Forms and Workflow for Office 365; - Nintex Workflow Cloud

Service scope

• Service constraints: All services required and service scope / constraints will be defined at the platform or migration planning stages and agreed in advance.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The help desk is available between 9:00am to 5:00pm on working days (Monday to Friday) excluding English Bank holidays. We provide user support for customers with a current support agreement and will respond within the appropriate SLAs depending on the level of the support agreement.; ; For example, the following response times relate to customers with an active Enterprise support agreement:; ; - Critical issue: 1 hour - Serious issue: 2 hours - Minor issue: 4 hours - Service request: 12 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support combines traditional break-fix troubleshooting, with flexible consulting, training, design and application modification services from our team of certified technicians.; ; Success Services help ensure on-going availability, user-adoption, and increased value from a specified technology solution. These hours may be used for the following range of services: ; ; - Reactive Support, for ongoing solution availability and business continuity; • Break-fix incident resolution (see Break-Fix Service Levels below); ; - Proactive Services, for solution adoption and business improvement; • User or administrator training; • Configuration and administration; • Application troubleshooting/advice ; • Minor developments and system configuration ; • Envisioning sessions – current technology/platform assessments, future platform/application strategy, application architecture, ‘art of the possible’ idea generation, business evangelism, application categorisation and prioritisation. ; ; Support can be called off in 1 hour blocks as and when required, assuming an appropriate level of hours remain within the current service entitlement.; ; Charges are between £130 and £155 per hour depending on the volume of hours purchased within the service term.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Britecloud is deeply committed to 'Fighting Climate Change; and minimising our environmental footprint across all aspects of our operations. In delivering our contracts, we prioritise not only meeting requirements but also seeking opportunities to deliver additional environmental benefits and actively pursue the goal of achieving net-zero greenhouse gas emissions. ; As part of our commitment to reducing emissions, we are implementing the EV Salary Sacrifice car scheme, with 30% of our workforce already running electric vehicles. By introducing this scheme, we aim to provide more employees with the economic means to choose environmentally friendly transportation options, further aligning with our sustainability goals. ; Additionally, we have adopted a hybrid work model, allowing staff to work from home two days a week, reducing the need for travel and lowering our overall carbon footprint. While we value the office environment, this hybrid arrangement minimises travel-related emissions without fully compromising the mental health benefits of face to face working. ; In tandem with these initiatives, we have transitioned all internal systems for operation, HR, and finance to be entirely paperless. This shift not only reduces our reliance on paper but also lessens the environmental impact associated with paper production and waste. Furthermore, we extend this commitment to our clients by developing systems that enable them to adopt paperless practices as well. Through these concerted efforts, Britecloud is dedicated to playing our part in the fight against climate change and actively working towards a more sustainable future for all.

  Covid-19 recovery

  Britecloud recognises the ongoing impact of the COVID-19 pandemic and is committed to supporting people and communities in managing and recovering from its effects, particularly those who have been hardest hit. While we have embraced remote work with our hybrid model, we continue to maintain an office space for our workforce.; By encouraging staff to work from the office, we contribute to the local economy by supporting nearby businesses such as restaurants, pubs, and entertainment attractions. During lunch breaks or social activities with colleagues, our staff engage with local establishments, providing vital support to businesses as they navigate the challenges of recovery.; Furthermore, as part of our commitment to COVID-19 recovery efforts, we acknowledge the increasing preference for remote work. Our hybrid arrangement allows individuals to choose between working from home and coming into the office, enabling us to support both local economies and minimise climate impacts associated with commuting.; Through these initiatives, Britecloud remains steadfast in our commitment to not only navigating the challenges presented by the pandemic but also contributing to the recovery and resilience of our communities.

  Tackling economic inequality

  Britecloud is committed to 'Tackling Economic Inequality' through a comprehensive strategy that prioritises opportunity and support for all staff. At the core of our mission is the creation of job opportunities, notably through our graduate program, aimed at fostering economic growth and ensuring inclusivity in the workforce.; Acknowledging the difficulty in recruiting advanced skilled staff, we have established a nurturing environment guided by the SFIA framework, offering clear paths for upskilling and professional growth. Our commitment to diversity and inclusion is evident in our workforce composition, reflecting our dedication to providing equal opportunities.; In addition to our initiatives, we provide both office-based and remote working options. This approach not only enhances flexibility for our employees but also contributes to the economic development of underserved regions. Through targeted recruitment and inclusive hiring practices, we strive to make advanced skill job opportunities accessible to all, irrespective of their location. ; Furthermore, our nurturing environment ensures that employees have clear pathways for professional development, empowering them to advance their careers regardless of geography. By creating opportunities outside traditional urban hubs, we're not just addressing economic inequality but also fostering a more inclusive and equitable society where talent thrives without boundaries.

  Equal opportunity

  Britecloud is committed to fostering 'Equal Opportunities' and addressing inequalities in the contract workforce. We actively engage in actions aimed at identifying and tackling disparities in employment, skills, and pay, ensuring a fair and inclusive environment for all.; One crucial aspect of our commitment to equal opportunities is our implementation of an equal pay structure. Regardless of gender, ethnicity, or background, all employees receive fair and equitable compensation for their work. In an industry where female representation is historically low, with only 10% of the workforce being female, we are actively striving to increase this percentage further. Through targeted recruitment efforts, mentorship programs, and initiatives aimed at fostering a supportive and inclusive workplace culture, we are dedicated to breaking down barriers and increasing female representation in the contract workforce.; Furthermore, we recognise the importance of increasing the representation of disabled individuals in our workforce. We actively seek to create opportunities for disabled individuals by implementing inclusive hiring practices, providing reasonable accommodations, and fostering a supportive environment where everyone can thrive. Additionally, we embrace the concept of a neurodivergent workforce, understanding that diverse perspectives and experiences drive innovation and success. By creating an environment where neurodiversity is celebrated and accommodated, we not only enrich our workforce but also contribute to a more inclusive society.; Through our ongoing efforts to promote equal opportunities and diversity in the contract workforce, Britecloud is committed to creating a workplace where everyone has the opportunity to succeed, regardless of their background or circumstances. We believe that by fostering inclusivity and embracing diversity, we can build a stronger and more resilient organisation that reflects the rich tapestry of humanity.

  Wellbeing

  Britecloud holds 'Wellbeing' as a fundamental aspect of our company ethos, ingrained deeply within our culture. We understand that a nurturing and supportive environment is paramount for our employees to flourish, both personally and professionally.; At Britecloud we prioritise flexibility in work arrangements, recognising the diverse needs and lifestyles of our staff. Whether it's offering hybrid work options or alternative schedules, we empower our employees to strike a harmonious balance between their professional responsibilities and personal lives, thereby reducing stress and enhancing overall wellbeing. For those opting to work from the office we understand the pivotal role that the physical workspace plays in promoting wellbeing. We provide amenities aimed at enhancing relaxation and fostering a positive atmosphere. Our dedicated relaxation area, complete with a game console, offers employees a space to unwind and recharge during breaks, promoting mental rejuvenation throughout the workday.; Further we prioritise staff wellbeing through comprehensive healthcare coverage fully funded by Britecloud. This ensures that every member of our team has access to vital services such as counselling and mental health support, fostering both physical and emotional wellness.; Another innovative facet of our commitment wellbeing involves our development of systems tailored for clients to allow office and remote working. These systems empower our clients to offer the same flexible arrangements we provide to their staff, amplifying the benefits of flexibility and work-life balance to a broader audience.; Britecloud demonstrates an unwavering commitment to fostering a supportive and thriving workplace environment. We firmly believe that investing in the wellbeing of our employees not only enhances individual happiness and productivity but also cultivates a culture of care and compassion that defines who we are as a company.

Pricing

• Price: £5,595 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@britecloud.com. Tell them what format you need. It will help if you say what assistive technology you use.