INVUSE LIMITED

OpenGov Flows – Public Sector Automation, Integration and AI Platform

OpenGov Flows is an open-source SaaS platform that centralises automation, integrations and AI-enabled workflows across the public sector digital estate. It provides a single, governed place to design, run and manage user journeys and operational processes, reducing duplication, improving consistency and delivering measurable time and cost savings.

Features

• Central platform for automation, integration and AI workflows
• Visual, no-code workflow and user journey builder
• Connects forms, systems, APIs, documents and data sources
• LLM-agnostic support for OpenAI, Bedrock, Copilot and others
• AI-enabled validation, triage and decision support
• End-to-end workflow orchestration across services
• Human-in-the-loop controls and approvals
• Full audit trails, logging and transparency
• Open-source architecture avoiding vendor lock-in
• Secure, subscription-based SaaS with ongoing updates

Benefits

• One central place to manage all automation and AI
• Avoids siloed tools and disconnected AI pilots
• Reduces manual effort across services and teams
• Saves time, cost and staff resource
• Improves consistency and quality of user journeys
• Enables safe, governed use of AI
• Measures automation effectiveness and efficiency gains
• Supports faster, evidence-based decisions
• Scales from small tasks to complex services
• Improves operational efficiency across the organisation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@invuse.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

623012756009407

Contact

Cheryl Hinde
01483 983680
bids@invuse.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: OpenGov Flows integrates with existing systems using standard APIs, including Microsoft 365, Drupal and other web platforms, case management and line-of-business systems, and central government services such as GOV.UK One Login and GOV.UK Pay. It also integrates with AI services including OpenAI, Microsoft Copilot and AWS Bedrock.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: OpenGov Flows requires appropriate access to the systems and APIs it is integrating with, including any credentials, permissions or approvals needed to enable automation. Where third-party systems apply rate limits, usage restrictions or planned maintenance, these may affect automation behaviour. Any service-specific constraints, dependencies or assumptions are agreed with the buyer during onboarding.
• System requirements:
  • Secure access to relevant systems and APIs
  • Appropriate user or service account permissions
  • Outbound internet access for cloud-based integrations
  • Firewall rules allowing required endpoints to be whitelisted
  • Modern, supported web browser for platform access

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are managed through an online ticketing system and prioritised based on severity and impact. Where an incident is raised, the following response targets apply: P1 (Critical) within 15 minutes, P2 (Urgent) within 30 minutes, P3 (Important) within 4 hours, and P4 (Informational) within 8 business hours. These response targets apply to incident-based support and are delivered in line with the agreed service level agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Where web chat functionality is provided, it is designed and tested to meet WCAG 2.2 AA standards. Where web chat tools are supplied by third parties, we work with those providers to review accessibility conformance, test with assistive technologies such as screen readers and keyboard navigation, and address any issues identified as part of delivery.
• Onsite support: Yes
• Support levels: We provide a single, SLA-backed support service delivered through an ITIL-aligned, UK-based service desk. Support is available during business hours, with 24/7 monitoring and out-of-hours emergency response for critical incidents. Incidents are prioritised by business impact, with response and resolution targets defined in the agreed service level agreement. All support requests are logged and tracked through an online service desk with full audit trails and regular service reporting. Pricing is provided as a fixed recurring cost based on service size and complexity. Each customer is supported by a dedicated account manager and service manager, with access to senior technical specialists as required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We support buyers through a structured onboarding process that includes discovery, design, configuration and rollout. Users are supported by a dedicated delivery team who provide hands-on guidance during implementation, helping teams design and configure automation workflows using the low-code/no-code interface. Support includes onboarding sessions, practical walkthroughs and documentation tailored to the service being automated. Ongoing support, guidance and optimisation are provided as part of the managed service to help users adopt and scale automation safely.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, we work with the buyer to extract their data and configuration in an agreed format. Data can be provided through secure export files and, where appropriate, via APIs. The approach, format and timing are agreed with the buyer to support a smooth transition.
• End-of-contract process: At the end of the contract, we work with the buyer to agree and carry out an orderly offboarding process. This includes supporting data and configuration extraction in an agreed format, confirming access removal, and securely deleting buyer data from the service in line with agreed retention and data protection requirements. Standard exit support, including planning and coordination, is included within the contract price. Any additional exit activities beyond standard support, such as bespoke data transformations or extended transition support, are agreed with the buyer and charged separately where required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: OpenGov Flows is delivered through a responsive, web-based interface designed to work across modern desktop, tablet and mobile devices using supported web browsers. No device-specific installation is required.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: OpenGov Flows is accessed through a secure, web-based interface. The interface allows authorised users to design, manage and monitor automation workflows, integrations and AI-enabled processes using a visual, no-code flow builder, dashboards and configuration screens. The interface is responsive and accessible via modern web browsers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility considerations are embedded within the design and development of the service interface. Where assistive technology testing has not yet been undertaken directly with end users, the interface is assessed against WCAG 2.2 AA requirements and tested using common assistive technologies such as screen readers and keyboard navigation. Where required, testing with assistive technology users can be carried out as part of delivery to meet buyer needs.
• API: Yes
• What users can and can't do using the API: OpenGov Flows provides APIs that allow authorised users to integrate external systems, trigger automation workflows and exchange data securely. Users can configure integrations, supply credentials and define inputs through the platform, with APIs used to initiate, monitor and pass data between services. Changes to automation logic, governance rules and AI configuration are managed through the web-based interface rather than directly via the API. APIs do not provide unrestricted access to modify core platform configuration or security controls, which are managed to maintain service integrity and governance.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: OpenGov Flows is highly configurable to meet organisational and service needs. Authorised users can design, name and manage their own automation workflows, integrations and AI-enabled processes using the web-based interface. Buyers can customise workflows, rules, decision logic, data inputs and outputs, and define how services interact with internal and external systems. Branding elements such as service names and user-facing labels can be tailored, and teams can create and manage shared libraries of reusable flows. Customisation is carried out by authorised administrators and delivery teams, with governance controls to ensure consistency, security and auditability.

Scaling

• Independence of resources: OpenGov Flows can be delivered in public or private cloud environments. In public cloud deployments, the service uses a multi-tenant architecture with logical separation, access controls and resource management to ensure one customer’s usage does not affect others. Where private cloud or dedicated deployments are used, customers have isolated resources. Capacity is monitored and scaled to protect performance, availability and reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: OpenGov Flows provides service metrics that give visibility of automation performance and usage. Metrics include workflow execution volumes, success and failure rates, processing time and throughput. Where required, metrics can be surfaced through in-platform dashboards or integrated with external reporting tools such as Power BI or Google Analytics to support monitoring, reporting and continuous improvement.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data through secure export files and, where appropriate, via APIs. The format and method of export are agreed with the buyer to meet their needs and support reuse or transition to another service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • Structured text files
  • API-based data extraction
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • Structured text files
  • API-based data ingestion

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OpenGov Flows is provided with a target service availability of 99.5% per calendar month, excluding planned maintenance. Availability commitments are defined within the agreed service level agreement. Where availability falls below the agreed level, service credits may be applied in line with the SLA. Planned maintenance is scheduled in advance and communicated to buyers wherever possible.
• Approach to resilience: OpenGov Flows is designed in line with NCSC’s cloud security principle for asset protection and resilience. The service runs on resilient cloud infrastructure with redundancy across availability zones, automated health monitoring, alerting and managed failover to maintain service continuity in the event of component failure. Data is protected through encrypted backups and tested recovery processes. Platform capacity is monitored and scaled to support demand and reduce single points of failure. Further detail on the underlying resilience architecture and datacentre arrangements can be made available to buyers on request.
• Outage reporting: Service availability is monitored continuously, with alerts generated automatically when issues are detected. Outages and incidents are communicated to buyers via email and, where appropriate, direct contact from the service team. Updates are provided throughout the incident lifecycle, including confirmation of resolution. API-based monitoring and alerting are used internally to support rapid detection and response.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Only authorised users are granted access based on their role and responsibilities. Authentication controls are enforced, with access reviewed and updated as roles change. Support channels are restricted to named contacts, and all access and actions are logged and auditable to support monitoring, accountability and security oversight.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow a set of documented information security policies and processes aligned to UK public sector best practice, including NCSC guidance, data protection requirements and secure cloud principles. Policies cover areas such as access control, data handling, incident management, change management and supplier assurance. Information security governance is overseen by senior management, with clear reporting and escalation routes for security incidents and risks. Compliance is supported through staff training, defined processes, regular reviews and ongoing monitoring to ensure policies are followed in practice.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management approach; Describe your configuration and change management processes.; Include details of how:; ; the components of your services are tracked through their lifetime; changes are assessed for potential security impact
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a documented vulnerability management process aligned to NCSC operational security guidance. Potential threats are assessed through regular review of system configurations, dependency updates and the impact of vulnerabilities on confidentiality, integrity and availability. Security updates and patches are prioritised based on risk and deployed in a timely manner, with critical patches applied as soon as practicable and tested before release. Information about potential threats is obtained from a combination of vendor security advisories, cloud provider notifications, trusted security sources and industry best practice guidance. Ongoing monitoring supports early identification and remediation of vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is used to identify potential security compromises through continuous monitoring of service health, logs and alerts across the platform. Automated alerts are generated for abnormal behaviour, failed access attempts or unexpected activity, which are reviewed by the service team. When a potential compromise is identified, it is investigated promptly, with appropriate containment, remediation and escalation actions taken in line with the incident management process. Incidents are prioritised based on severity, with critical security incidents responded to immediately and managed in accordance with agreed service levels.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate an ITIL-aligned service desk with pre-defined incident processes and severity categories supported by SLA-backed response and resolution targets. Incidents can be raised via the online service desk or by phone and are logged, prioritised and tracked through to resolution. Customers are supported by a dedicated Account Manager and Live Service Manager, who coordinate communication, escalation and updates. Incident reports are provided where appropriate, including details of impact, actions taken and preventative measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • Secure internet-based connections approved by the buyer
  • Buyer-managed private networks and VPN connections
  • API integrations with systems hosted on restricted public sector networks

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free, time-limited trial is available to explore the OpenGov Flows interface. It provides read-only access for evaluation purposes only. The trial does not include live integrations, automation execution, production use or managed support and is typically available for up to seven days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 14 May 2025
• What the ISO/IEC 27001 doesn’t cover: What is not covered by your ISO 27001 certification?
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Wednesday 14 May 2025
• What the ISO 9001 doesn’t cover: What is not covered by your ISO 9001 certification?
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A289a9a1-5cee-4623-b00a-99f2c2d3c5b7
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 94ac261b-5905-44ca-88a8-4faf8a581cb6
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 14001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@invuse.com. Tell them what format you need. It will help if you say what assistive technology you use.