CDW LIMITED

CDW Flexera One Professional

The Flexera Platform is a Cloud based Software Asset Management platform enabling organisations to manage and track software usage and compliance. Customised reporting and an easy to use interface allows stakeholders across the organisation to access information specific to them - whether its financial, IT or security related.

Features

• Software and Hardware Inventory
• Software Compliance Management
• Software Usage Reporting
• Customised Reporting
• Datacentre Management
• Customisable view of data to suit individual's role in business
• Easily respond to software vendor audit requests
• Reharvest unutilised software products
• Contract Management

Benefits

• Provides ease of visibility of entire IT estate
• Helps reduce unnecessary expenditure
• Consolidates contracts into one centralised depository
• Helps reduce unnecessary software application deployments
• Ensures software compliance reducing the threat of vendor audit
• Provides all the information required for software agreement true ups

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

623217088331088

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: "• Major SaaS apps (M365, Adobe, Salesforce, Zoom, etc.); • Enterprise ITSM/CMDB tools (ServiceNow, BMC, HP DDMI, etc.); • Endpoint and discovery systems (SCCM, BigFix, Altiris, VMware, etc.); • Cloud platforms (Azure, AWS, GCP); • Identity providers (Microsoft Entra ID, Okta); • 100+ additional systems via SIM connectors"
• Cloud deployment model: Public cloud
• Service constraints: Service dependencies and restrictions are modeled with Intelligent Placement to ensure each request is deployed to the optimal location. A destination must meet criteria such as assignment to the requester or their group, targeting the correct cloud account, having required storage and network access, and supporting necessary service capabilities. Cloud‑specific requirements—like regions or instance types for AWS and Azure—may also apply. Deployment options are validated and rated based on quota, cost, placement attributes, and capacity, with customizable priorities. Fixed and selectable placement attributes can be configured to further refine and control deployment decisions.
• System requirements:
  • Proxy Details Required
  • Firewall Access
  • Open Port 443 & 8080
  • AV Restrictions Enabled

User support

• Email or online ticketing support: Yes
• Support response times: Flexera support terms can be found at https://www.flexera.com/legal/support-terms
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: "Flexera offers two primary support levels. Silver Support provides telephone assistance during local business hours (8 AM–6 PM) alongside full access to the online support portal for submitting and tracking cases. Gold Support offers 24×7 global coverage through a follow‑the‑sun model supported by a large international team of Flexera support engineers.; For cloud implementations, customers also receive access to a Customer Service Manager (CSM), who helps coordinate support and ensure successful use of the platform. For other implementations, Flexera can provide a Strategic Success Manager (SSM)—a role similar to a Technical Account Manager—available as an additional paid service for customers needing deeper strategic guidance and adoption support.; Support includes phone access, online ticketing, real‑time incident status, and assistance exclusively from Flexera employees. Customers may designate primary and backup technical contacts per entitlement, with additional contacts available for an added fee. Pricing for support tiers isn’t standardised in the materials reviewed and is typically determined per customer as part of their commercial agreement."
• Support available to third parties: No

Onboarding and offboarding

• Getting started: "Guided in-product onboarding flows; A full customer-facing Community Onboarding checklist; Extensive product documentation & Learning Center videos; Access to support & community discussions; Internal enablement programs ensuring customers are supported; Platform administration guides for new Flexera One users"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "Flexera retains customer data in the active Cloud Site for 90 days after a Cloud Software subscription expires or terminates. During this period, customers have access to a limited Cloud Site solely to retrieve and extract their data. Before termination, customers may download or export data at no cost using built‑in functionality or APIs. Data can be exported from any screen using the Export Data control, supporting XLSX, PDF, CSV, and RTF formats. Flexera One and Cloud users can also export CSV, Visio, PPT, and PDF reports and integrate with third‑party tools through REST APIs.; Snow Atlas customers can extract data using all available in‑product mechanisms, including exporting table data to CSV and using Read APIs for structured extraction. On‑demand exports support CSV, XLS/XLSX, XML, and PDF, while automatic bulk exports can be scheduled for CSV, XML, and JSON. Configurable reports may be exported manually or distributed on a schedule via disk or email.; Before contract termination, Flexera administrators can export all necessary data. If needed, a complete CSV export can also be provided for download upon request. These capabilities ensure customers retain full access to their information and can extract it efficiently prior to service discontinuation."
• End-of-contract process: "At the end of the contract, Flexera begins a structured offboarding and data‑removal process. According to the flexera-data-processing-agreement and guidance provided internally, Flexera deletes customer data from active operational systems promptly after termination. Any remaining data in system backups is retained only for a short operational window—typically up to ~90 days—before it is automatically purged under Flexera’s controlled backup‑retention processes. ; Flexera may erase any remaining personal information on its systems within 60 days of ceasing to provide the service, unless the Master Agreement specifies otherwise. This deletion right and timeline are set out explicitly in Clause 13, “Data Erasure and Retention,” of the flexera-data-processing-agreement. ; Before deletion occurs, customers may export their data during the subscription period and, where contractually permitted, during a short post‑termination export window. Flexera’s deletion, retention, and backup‑purge practices operate under audited ISO 27001 and SOC 2 Type II controls, providing customers with documented assurance as part of the offboarding process."
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Flexera provides onboarding/offboarding information through Flexera’s official documentation portal (docs.flexera.com)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Flexera supports managing software across all platforms, including mobile devices, workstations, and desktops. FlexNet Manager integrates with AirWatch and MobileIron, covering any web applications these systems report. SaaS usage can also be captured through direct integrations, supported by Flexera’s SaaS Manager module. The Flexera App Portal provides a unified enterprise app store for desktop, cloud, and mobile applications, enabling controlled, compliant, and cost‑efficient software delivery through role‑based distribution. Employees can request services like Salesforce, Office 365, and Box alongside traditional apps. Inventory device management distinguishes between computer devices and mobile devices for accurate tracking and reporting.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Flexera’s interface is a clean, modern, web‑based workspace designed for clarity and ease of navigation. Users access a unified Flexera One UI that provides guided onboarding, clear administrative sections, and intuitive controls for managing organizations, users, cloud data, billing centers, and tagging. Documentation and in‑product guidance help users quickly explore features and perform key setup tasks. [CPL-03-02...ion Policy | PDF], [Risk Manag...lexera One | PowerPoint]
• Accessibility standards: None or don’t know
• Description of accessibility: "Flexera provides an Internet-accessible self-service portal that offers a wide range of application self-service features. Clients can access the Flexera Pltform web page to perform various IT Asset Management (ITAM) functions.; User access is facilitated over the public internet via Azure AD.; Accessibility features native to the browser or operating system can be used with the application. The application does not disrupt any browser or OS accessibility features. Application uses standard accessibility services."
• Accessibility testing: Conformance to the accessibility standard has been evaluated using a combination of static analysis tools (WAVE Evaluation Tool, Total Validator Tool) and manual testing with assistive technologies (NVDA). A functional review was based on general product knowledge and manual testing using assistive technologies and website accessibility tools. Below are some of the key evaluation tools and testing methods used to inform this VPAT®. IAT – Integrated Accessibilty Testing, CCT – Color Contrast Testing, SMT – Screen Magnifier Testing, TBT – Tool Based Testing, SRT-Screen Reader Testing, MAT – Manual Accessibility Testing.
• API: Yes
• What users can and can't do using the API: "API's enable the Flexera platform to integrate with 3rd Party Solutions such as SCCM, ServiceNow etc. This enables the import of data from one of these solutions to another. ; The Flexera Platform fully supports integration with other business enterprise applications as necessary. The Flexera REST API enables other systems to retrieve information from the Snow Platform. It is an HTTP API implemented in the REST architectural style and serves hypermedia, consumable from any client, tool, or platform that can make standard HTTP requests and parse HTML, XML, or JSON. "
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our platform is fully configurable/customizable to meet business‑specific needs. Most customizations can be performed by customers after basic training, though certified Professional Services are available when needed. User configurations are preserved during updates, with user‑defined applications stored locally to prevent overwrites. Customers can add tabs, fields, dropdown options, and custom properties that surface in the web interface. Changes may be submitted through a formal change request or implemented directly by customers in on‑premises environments.; Productivity Optimizer includes configurable workflows, and the Workflow Engine enables further automation with support from Flexera Services or partners. Business rules can be implemented through workflow automation, alerts, dashboards, and reports. Additional customization is supported through custom fields for agreements, applications, licenses, and users, along with third‑party integrations. A REST API provides real‑time access to asset and compliance data.; Self‑service capabilities include customizable workflow forms and unlimited user‑created fields within the Snow UI. Snow ITSM Enhancer and its REST API enable tailored navigation and external system integrations. The service catalog features a fully configurable portal using blueprints for resource settings, attributes, integrations, and request forms. Users can categorize services, apply naming conventions, and define workflows. Custom dashboards allow flexible, user‑friendly visibility across the IT estate.

Scaling

• Independence of resources: "Flexera ensures that users aren’t affected by the demand other users place on the service through:; • Componentised, scalable services; • Low‑coupling architecture that avoids cross‑tenant impact; • Strict data and workload isolation; • Continuous regression testing and dependency verification; • Compliance‑mandated segregation and controls"

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics including inventory and licensing metrics, which are available and can be queried to update dashboards, reports, or other notification mechanisms. Alerts are available in Flexera's Dashboards and can be delivered to end-users via email if desired. Threshold alerts can be configured and emailed to users if desired via the Automation Engine that Flexera supports out-of-the-box. Some examples of available alerts include Publishers at risk (software over deployed), Underutilized software, unauthorized installations, devices that have stopped reporting inventory, and contracts coming up for renewal.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Flexera

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export data through multiple methods, including REST and bidirectional APIs, and export to CSV, Excel, XML, PDF, Visio, and PPT for reporting. Data within tables can be exported to supported formats such as CSV, and Snow Atlas provides Read APIs for structured extraction. Export options include on‑demand exports (CSV, XLS/XLSX, XML, PDF), automated bulk exports (CSV, XML, JSON), and configurable reports that can be exported or scheduled for distribution. All information can be exported for use in third‑party tools, and Snow ITSM Enhancer supports direct integration with systems like ServiceNow.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • XML
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We protect data using layered security controls, including SSL with X.509 certificates and IP allow‑listing for trusted connections. Snow clients and the Snow Integration Manager encrypt data with AES‑128 before transmission, and all Snow Atlas data is sent over HTTPS. Data at rest uses FIPS 140‑2 compliant encryption, with optional SQL Server Transparent Data Encryption. File and database storage are encrypted, and role‑based and organization‑based access controls restrict user permissions. Network security is enforced through device hardening, patching, firewalls, segmentation, and intrusion detection. Remote administration requires encrypted access, and administrative interfaces require authenticated, non‑default credentials.

Availability and resilience

• Guaranteed availability: Flexera will maintain systems/controls designed to maximize Monthly Up-time, minimize outages, and enable notification in event of any unscheduled outage. Flexera will credit Licensee the percentage specified of the total Monthly Fee paid, for any calendar month in which Monthly Up-time falls within the range specified. In order to receive a credit, Licensee must request this in writing within thirty (30) days of the end of the month for which it seeks a credit. Monthly Uptime % % Monthly Fee Credited 99.50% - 100% 0% 97.5% - 99.49% 5% 95% -97.49% 10% Less than 95% 15% If Monthly Up-time falls below 99.5% for any 3 consecutive months, or falls below 95% in any single month, Licensee may, within 30 days of the end of the month giving rise to this termination right, terminate the subscription related to failed Monthly Up-time commitment upon written notice. Excused Outages. Licensee may experience outages in the Cloud Site due to Scheduled Maintenance and/or Emergency Maintenance, as defined in the contract.
• Approach to resilience: Our service is built for resilience with strong data protection, redundancy, and business continuity measures. Single‑tenant environments use weekly full and daily incremental backups, with hourly database snapshots stored in near‑line EC2 and S3. High‑availability architecture uses replica sets, shards, and HOT/WARM/COLD sites to maintain service during failures or maintenance. Our SRE team performs quarterly recovery tests, and controls are independently audited under SOC 2 Type II, ISO 27001, and PCI‑DSS. Backup integrity checks ensure reliable restoration from recent or older recovery points. FlexNet Manager Cloud operates in a highly available data center with a 99.5% SLA.
• Outage reporting: We report outages through an online incident response status portal that outlines both planned and unplanned outages. This portal is updated promptly after an unplanned outage, typically within less than an hour, and is managed in accordance with our Incident Response policy as part of our ISO 27001 certified Information Security Management System (ISMS). Customers are also notified of planned and unplanned outages via email and our customer community. Additionally, customers can subscribe to the Flexera external status page to view real-time site status and receive proactive notifications about incidents affecting the security or availability of their Cloud applications. Subscribed customers will receive notification in the event of an unscheduled outage that lasts longer than 30 minutes. A status page including a history of incidents is available at https://status.flexera.com/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: We support local user management and federated Single Sign-On (SSO) using SAML 2.0. In the SSO model, authentication is performed by the customer’s Identity Provider, such as AD FS, AzureAD, Ping, Okta, or any SAML 2.0‑compatible provider. All user‑management aspects—including password policy, expiration, and account control—are handled by the Identity Provider. Authorization is performed by Flexera based on the SAML assertion and can map to groups or users. Local user management allows access through the Administration Tool and web application, with strong password requirements. We also support OpenID Connect with SSO and MFA, and API access is token‑based.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using unique customer organization IDs to separate data within the Flexera service. Customer administrators manage user access, including provisioning, de‑provisioning, and reviews. Users authenticate with usernames and passwords and receive role‑based permissions. RBAC defines what each user can access or modify, with customizable or standard roles such as Administrator, User, Read‑Only, or No Access, including scope limitations by location or business unit. Strong authentication, directory integration, and SSO (Auth0, Azure AD, Okta, generic connectors) are supported. Flexera staff cannot access customer data unless explicitly authorized for an open support ticket, and anonymization is possible.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Management access to the service is authenticated via TLS 1.2 or above for the user interface. We use OpenID-Connect with Single Sign-On (SSO) and multi-factor authentication. Authentication for API access is token-based.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO 27001 (direct certification)SOC 1 (aligned); SOC 2 Type 1 & Type 2 (aligned, evidence‑based); Cloud Security Alliance (CSA) STAR certification ; UK Cyber Essentials Azure underlying compliance: ISO, HIPAA, FedRAMP, SOC"
• Information security policies and processes: "We maintain an Information Security and Compliance Program built on the ISO 27001 Information Security Management System (ISMS) and audited annually through our SSAE 18 SOC 2 assessments. Our security policies and processes are formally documented, regularly updated, and aligned with applicable legal, regulatory, and industry requirements. These policies are published to the entire organization, reviewed at least annually, approved by our CISO and security team, and reinforced through mandatory annual security awareness training. Redacted versions of core policies—including Acceptable Use, Access Control, Asset Management, Network Security, Encryption, Change Management, Incident Response, Data Breach Response, Business Continuity, and others—are available to customers upon request.; Our program follows industry best practices such as AICPA Trust Services Criteria, ISO 27001/27017/27018, and NIST Cloud guidance. Employees acknowledge policy receipt, complete periodic training, and are subject to background checks where permitted. We maintain standard operating procedures for managing systems, applications, and network devices, supported by a documented and independently assessed change management process.; Policies, procedures, and controls are reviewed annually by Legal, Information Security, Product, Engineering, and Executive stakeholders to ensure continued compliance with evolving risks, technologies, and regulatory obligations."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Flexera manages cloud infrastructure and applications under a formal change‑management methodology that requires documented requests, review, approval, and verification of all changes. The Change Management Committee (CMC) oversees scheduling and administration, reviewing change requests submitted through Flexera’s CMS and approving them during weekly meetings. High‑risk changes require documented test and rollback plans before approval. All changes undergo security impact assessment by the appropriate Flexera security principals across Cloud Operations and the Data Platform. This process applies consistently to Public Cloud‑hosted Flexera applications, ensuring controlled, reviewed, and secure implementation of all production changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Flexera conducts a formal risk management program to continually identify, assess, mitigate, and monitor risks, and modifies its controls as a result of this process. A risk management assessment is completed on an annual basis at a minimum. Any changes required by the risk mitigation activity will be scheduled and approved in the weekly Change Management Committee (CMC) meetings. A comprehensive patch management policy is in place for mission critical devices, and ensures that software, firmware and operating system patches are identified, tested and installed in a timely manner.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate a formal risk management program that continually identifies, assesses, mitigates, and monitors risks, with annual assessments and required changes approved through weekly Change Management Committee meetings. Mission‑critical systems follow a comprehensive patch management policy. Flexera solutions provide configurable automated alerting and dashboards to monitor licensing, application status, device activity, and system health. Logs are routinely reviewed for anomalies, with SOC and product teams managing malicious events. All services are continuously monitored for security and operational issues, supported by established incident response procedures. Our policies align with ISO 27001, ISO 27017, ISO 27018, NIST, and SOC 2 Type II.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Flexera maintains comprehensive security incident monitoring and response program designed to detect, report, and address unauthorized access or compromise of Company Information. Customers are notified within 24 hours of any confirmed incident. The Incident Response Plan defines roles, responsibilities, escalation paths, and procedures for detection, investigation, containment, documentation, including evidence handling. Events, thresholds, and metrics are configured to alert appropriate teams, and vulnerability remediation metrics are continuously monitored. Policies governing incident management are documented, approved, communicated, and reviewed regularly. The Incident Response Plan is tested at least annually, and privacy-related incidents are coordinated by SecOps with customer communication as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.