BCN Group Ltd

BCN Cloud Architecture & Migration - Public Sector & Healthcare

BCN Group offers comprehensive Cloud Architecture and Migration services designed to support the diverse needs of the entire UK public sector and NHS Primary Care, Acute, Mental Health, Community Care, Integrated Care System, ICS, Integrated Care Board.

Features

• Tailored to the unique requirements of the public sector
• Strategic planning and design for public sector
• Efficient transfer processes with minimal downtime
• Adaptable services that expand with the public sector’s evolving demands
• Flexible infrastructure to support a variety of public sector operations
• Robust disaster recovery strategies for uninterrupted public services
• Enhanced functioning of critical public sector applications
• Comprehensive documentation and training for public sector IT teams

Benefits

• Reliable services across the public sector & Healthcare
• Strengthened protection and adherence to regulations
• Economical and scalable cloud solutions
• Support for swift decision-making and response
• Smooth incorporation with existing public sector systems
• Quick migration for essential public services
• Services crafted to meet the specific needs
• Enhanced availability and reliability of public services
• Clear pathways for updating outdated systems

£675 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

623262665620640

Contact

Mr Ric Kelly
0345 095 7000
ric.kelly@bcn.co.uk

Planning

• Planning service: Yes
• How the planning service works: BCN Group provide flexible Cloud Readiness Assessments, Cloud Architecture design and Cloud Migration engagements dependent on the client's requirements and progress towards their cloud migration. ; ; Through a detailed scoping session, BCN Group gain an understanding the client's current cloud strategy and desired outcomes. BCN Group then perform an in depth audit of the workloads targeted for cloud migration and the infrastructure resources that support them.; ; Detailed breakdowns of the projected solutions, their costs and scalability are then produced in accordance with the client's strategy and budget. Upon agreement of an end-state BCN Group then proceed to create a detailed roadmap for the cloud migration, from project kick-off through to go-live, adoption consultation and project sign-off.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • M365
  • Microsoft Azure
  • BCN Managed Cloud

Training

• Training service provided: Yes
• How the training service works: We provide tailored training options from end-user facing Microsoft 365 instruction through to internal IT team handover and workshops to ensure that the client is prepared for adoption and future management (if desired) of the new cloud solution.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Azure
  • BCN Managed Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: BCN Group offer a complete cloud transformation service, supporting SaaS, IaaS, PaaS, public, hybrid and BCN Managed Cloud solutions.; ; BCN Group's cloud solutions architects and project management team work closely alongside the technical team, service delivery managers and support team (where a managed service has been selected) to deliver the client's cloud migration into service.; ; Training sessions are also provided where selected as part of the cloud migration to enable knowledge transfer and ensure cloud adoption within the client's business.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Azure
  • BCN Managed Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Solutions are subject to an initial POC to demonstrate validity of the proposed solution. At each stage of delivery a second cloud engineer will check over what has been deployed to ensure it meets or exceeds agreed standards and performance. User acceptance and load testing is performed in preparation for the service to be put into production and a full handover is performed.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to the cloud migration service, BCN Group can provide 1st to 3rd line support for BCN and Azure cloud services along with expert escalations and architecture services consumed as required/ad-hoc.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) Priority 1: Standard / Extended Hours - Response Within 30 minutes Priority 1: (Out of Hours) Response Within 60 minutes Priority 2: Standard / Extended Hours – Response Within 2 hours Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours Priority 5: Standard / Extended Hours – Response Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Hours ; 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. ; * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) ; ; Ticket Severity ; All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. ; ; 1 - Catastrophic business disruption; 2 - Severe business disruption or user critical issue ; 3 - Business disruption or multiple user issue; 4 - Minor business disruption or user issue; 5 - Job or Task; ; Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BCN are focussed on improvements in Energy Efficiency. We continue to monitor and review our energy usage with the aim of reducing where we can.

  Tackling economic inequality

  BCN will create employment and educational opportunities for people from backgrounds that typically find it hard to get employment.

  Equal opportunity

  BCN is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, gender, gender reassignment, maternity, marital status, disability, religious beliefs, age or sexual orientation

  Wellbeing

  BCN is committed to the protection and promotion of the mental health and wellbeing of all staff. We shall continuously strive to improve the mental health environment and culture of the organisation by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its employees.

Pricing

• Price: £675 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.