FSP CONSULTING SERVICES LIMITED

Product & Programme Delivery

FSP’s delivery experts have a common goal to enable organisations to realise business and user outcomes through delivery of value producing change. Our approach integrates expertise from our Delivery Management, Product Management and Business Analysis practices, offering a unique and tailored approach for each customer engagement to optimise business outcomes.

Features

• Expertise in project, portfolio & programme delivery and governance
• Adapting delivery to changing needs whilst remaining focused on outcomes
• Rigorous quality assurance and control to deliver excellence every time
• End-to-end tailored delivery from scoping through to benefits realisation
• Establish new ways of working, aligned to strategy and goals
• Supporting businesses set up in-house capabilities through coaching and mentoring
• Discern the root causes of business problems
• Transformation of Development Teams into high performing cross-functional Product teams
• Product planning and strategy development, including setting OKRs through collaboration
• Evolving product support into continuous improvement to realise full potential

Benefits

• Bringing together the right people at the right time
• Expertise in delivery approaches including PRINCE2, Waterfall & Agile
• Partnership approach for delivering a tailored experience
• Ensuring solutions address business needs and effect beneficial change
• Understanding, defining and simplifying complex business problems
• Building a cohesive understanding between business objectives and technological capabilities
• Ensuring benefits are understood and measured throughout a project’s lifecycle
• Enabling sustainable growth and long-term success of Digital Products
• Making better, more informed Product decisions to meet user needs
• Scalable, successful and maintainable Product teams

£590 to £1,450 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fsp.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

623444160920017

Contact

Tim Ebenezer
0118 9357 168
gcloud@fsp.co

Planning

• Planning service: Yes
• How the planning service works: FSP helps buyers plan the implementation and roll-out of cloud hosting or software services through a structured process that ensures a strong return on investment and achieves clearly defined business outcomes. Our process leverages our knowledge and experience to remove complexity and add clarity for both the buyer and us.; ; The first step is Scoping, where we define the vision, core business goals, expected return on investment, and roadmap of change. This ensures that scope, cost, quality, and time are agreed upon with the buyer, managing expectations from the start.; ; After Scoping, we move on to Discovery and Design phases, where we gain an understanding of the technical, user interface design, and cultural requirements for the solution. This ensures that the design and implementation align with the business goals and the culture of the organisation. The deliverables from these phases as a minimum provides a high-level solution design, low-level solution design, deployment plan, migration plan, change and communication plans, training plan, and a benefits realisation plan, providing a clear set of activities for delivering a cloud-based solution.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS
  • Microsoft 365/Office 365 - SharePoint, OneDrive, Exchange Online, Teams, Viva
  • Microsoft Dynamics 365 (D365)
  • Microsoft Power Platform and Power BI
  • Microsoft Sentinel
  • Microsoft Purview
  • Microsoft Entra
  • Microsoft Copilot
  • Microsoft Azure Data Services

Training

• Training service provided: Yes
• How the training service works: FSP offers a modular approach to training, designed to match each clients’ digital maturity, culture and in-house capability. Our tried and tested process begins with a discovery phase including needs analysis and a workshop to uncover the propensity for change and readiness for training. The output is a fully tailored package based on the client’s individual requirements. The client’s culture and the subject matter may enable a fully virtual learning experience including interactive online workshops, e-learning modules, FAQs linked to explainer videos, electronic quick reference guides, and online discussion/support. Other cultures demand a more traditional approach with face-to-face classroom sessions, workshops and/or detailed user manuals. In addition, we commonly develop super-users, deliver a coaching/mentoring capability (face-to-face or virtual), facilitate drop-in ‘ask any question’ sessions and develop in-house capability via train-the-trainer activity. Our team has decades of experience leading Learning and Development (L&D) teams and programmes in complex organisations. We prioritise ‘learning by doing’ and ‘point of need’ support wherever possible and recognise that successful training never sits in isolation. Therefore, we also advise on wrap-around communication and adoption campaigns to ensure success. Pre and post-training evaluation are used to refine content and demonstrate a return on client expectations.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • AWS
  • Microsoft 365/Office 365 - SharePoint, OneDrive, Exchange Online, Teams, Viva
  • Microsoft Dynamics 365 (D365)
  • Microsoft Power Platform and Power BI
  • Microsoft Azure Data Services
  • Microsoft Sentinel
  • Microsoft Purview
  • Microsoft Entra
  • Microsoft Copilot

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FSP has a proven track record of providing migration services to our customers. This includes migration from on-premises solutions to the cloud, application modernisation. For example migrating from SharePoint Server to Microsoft 365 or from on-premises applications to Azure IaaS or PaaS.; ; FSP can also assist with migration scenarios relating to third-party or custom solutions. Where an API exists we will develop custom migration tool sets to export your business data and import to cloud services such as SharePoint Online while preserving metadata, version history and timestamps.; Our migration strategy consists of a series of stages which appropriately analyses the requirements in order to design and execute a migration approach using the most appropriate toolset for the individual scenario.; ; We work with our clients to ensure there is as little disruption to the business as possible during a migration. We can offer a granular migration approach over a period of time, or alternatively an all-in-one migration which limits the disruption to a single weekend.; ; FSP has the skills and tools to assist with your migration to the cloud, or between cloud services, using the most appropriate tools to meet your requirements.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Microsoft 365/Office 365 - SharePoint, OneDrive, Exchange Online, Teams, Viva
  • Microsoft Dynamics 365 (D365)
  • Microsoft Power Platform and Power BI
  • Microsoft Azure Data Services
  • Microsoft Sentinel
  • Microsoft Purview
  • Microsoft Entra
  • Other third party software and custom applications

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: FSP typically adopt an agile approach to delivery which enables us to iteratively review and verify that a solution meets our clients’ needs. We measure quality at each stage in the delivery process across all our projects, on a regular basis, to ensure that our standards are maintained.; For our projects we typically agree a Test Strategy which details our QA approach and then more detailed artefacts including a Test Plan, Test Cases and Test Scripts. This will detail the tests required, including performance testing if required. Typically these are stored in a tool such as Azure DevOps where execution can be recorded and shared with the buyer. The outcome of the quality assurance phase is a Test Report which will demonstrate how the agreed requirements have been met.; We work collaboratively with our clients and ensure they can be part of any quality assurance steps as required. If appropriate we encourage buyers and help organise User Acceptance Testing (UAT) sessions with end users to check the solution is fit for purpose. ; The exact approach to quality assurance and performance testing shall be agreed with the buyer and aligned to the project’s needs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Red Teaming
  • Security Operations Centre deployment
  • Security Operations Centre operation
  • CISO as a Service
  • Cyber Team as a Service
  • Vulnerability Scanning
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • CHECK Team Leader
  • Certified Crest Tester
  • Registered Crest Tester
  • Offensive Security Certified Professional
  • Offensive Security Wireless Professional
  • MS-500: Microsoft 365 Security Administration
  • AZ-500: Microsoft Azure Security Technologies
  • Certified Red Team Operator

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: FSP’s dedicated managed service support team provides 2nd to 4th line solution and platform support for the Microsoft products suite and associated third party solutions, including Microsoft 365, Azure, AWS, SharePoint, Viva, Teams, Dynamics 365, and Umbraco. Our UK based service desk is available Monday to Friday 08:00 to 18:00 (excluding UK bank holidays) via email, telephone, screenshare and onsite visits are available by arrangement. 24 x 7 Support can be provided at an additional cost.; The service can be utilised to resolve incidents and configuration issues, with clients having full visibility of all requests being progressed via our online support portal. FSP’s highly skilled support analysts offer friendly, professional advice and guidance, and pride themselves on providing high-quality support throughout the lifecycle of an incident, problem, change or release, which will conform to Microsoft Best Practice.; Our Microsoft Partner status allows direct access to Microsoft support representatives to process issues quickly and efficiently. We will also liaise with third parties to assist with incident resolution.; We provide flexible solution and platform support with clients being able to choose from our available service lines including proactive monitoring. Our support services can be arranged with service levels based on incident prioritisation.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions on a best endeavours basis, however we typically answer queries within 24 to 48 hours (Monday to Friday).; ; Support incidents have the following target Service Level Agreements (SLAs) Monday to Friday 8am to 6pm (excluding UK bank holidays): ; Priority 1 – 1 hour response time; 4 hour resolution time.; Priority 2 – 2 hour response time; 8 hour resolution time.; Priority 3 – 3 hour response time; 35 hour resolution time.; Priority 4 – 4 hour response time; 70 hour resolution time.; ; Tailored SLAs can be offered subject to agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: FSP provide the following support levels:; Priority 1 – 4hr resolution time - Complete loss of solution with users unable to gain access.; Priority 2 - 8hr resolution time - Service degraded: Functionality is partially interrupted or degraded and affects multiple users.; Priority 3 – 35hr resolution time - Minor impact on functionality, e.g. certain areas of the solution are not functioning as expected for certain users. Usually affecting a small group or single users.; Priority 4 – 70hr resolution time - Incidents highlighted which have no impact on a user’s functionality or the user’s ability to work. Usually affecting a single user.; ; Outside of the service desk support provided by our technical specialists, all clients are provided with two named escalation points for service. ; ; We provide flexible solution and platform support. Clients can choose our standard support which includes: Service Level Management; Service Desk; Incident Management; Problem Management; Change and Impact Management; Platform and Code Maintenance; Advice and Guidance; Third Party Liaison; and Reporting.; ; There are options to extend the support by adding some or all of our enterprise service lines: Governance; Proactive Monitoring; Performance Monitoring; Capacity Management; Configuration Management; Environment Health Checks; and Adoption as a Service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau - UKAS
• ISO/IEC 27001 accreditation date: 08/03/2023
• What the ISO/IEC 27001 doesn’t cover: The scope we hold is very broad and covers: Provision of Digital Transformation Services encompassing Digital Strategy & Consulting, Application Development, Cyber Security, Data & AI and Managed Services for corporate and public sector organisations within the United Kingdom.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CREST approved for Penetration Testing
  • ISO9001
  • Microsoft Solution Partner for Security
  • Microsoft Cloud Security Advanced Specialist

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  FSP takes our environmental responsibilities seriously and we have signed up to the UK SME commitment to be net zero by 2030. ; ; We are officially classed as a Climate Positive Workplace as we make monthly financial contributions to UK reforestation, planting trees and funding crucial climate projects through partnership with Ecologi. In addition, each month 10 Mangrove trees are planted for each FSP employee into the Madagascar rainforest; this location allows for four times more effective carbon removal than a tropical rainforest and community-based reforestation dramatically reduces extreme poverty in the area.; ; We recently moved to a new environmentally sustainable office – the NOW building in Reading is one of the UK’s first developments targeting net zero, for both operational and embodied carbon. It has one of the best energy efficiency ratings in the world and has achieved BREEAM Outstanding level. This measures the building’s overall sustainability across multiple environmental factors including energy, water, waste and transport. The energy supplier provides 100% renewable electricity (solar, wind, hydro and biofuel) to the building and offsets carbon from gas usage through investment in verified carbon reduction projects, e.g. planting of domestic woodland. The NOW building has the world’s first dedicated air-quality monitoring standard, constantly monitoring VOCs, CO2 levels and particulates. It’s been awarded a three-star Fitwel certification (the highest rating). ; ; Our supply chain is not complex or carbon heavy and we align suppliers and deliveries with other tenants in our building to reduce the number of journeys to and from the building.; ; FSP support our employees wanting to contribute to the environment and invite their suggestions via our own survey tool, Pulse 360. We suggest our employees have virtual meetings to avoid unnecessary travel where appropriate, and we encourage public transport usage or our employee Cycle to Work scheme.

  Covid-19 recovery

  FSP continued to operate and grow our business throughout the COVID-19 pandemic, without the need to furlough any employees or accept the government funding available.; We had regular online company updates which facilitated employees to connect with their colleagues, they provided reassurance that the business was continuing to thrive and there was no risk of job losses during such a difficult economic time and it provided a forum for us to announce the measures we were taking to protect staff and follow the government guidelines. Regular online social events were also held, including an 80s night, a cocktail making evening and quiz nights. Employees appreciated the opportunity to interact with their colleagues outside of the working environment and have some fun.; We recently moved to the new environmentally sustainable NOW building in Reading - one of the UK’s first developments targeting net zero, for both operational and embodied carbon, which has achieved BREEAM Outstanding level. The new office is spacious and able to safely house staff in-line with guidelines around spacing and cleanliness. We have had a phased return to our existing hybrid working approach, where employees have the flexibility to decide whether they work from the office or home. Employees have been encouraged to return to work at their own pace and we continue to be mindful of our employees' individual circumstances, health and wellbeing.; FSP has a COVID-19 policy that is updated in accordance with government guidelines. All technology requirements for FSP employees are cloud based, therefore in the event of future lockdowns we can resume remote working practices immediately, ensuring our ability to continue to deliver services, and our Covid-19 policies and procedures can be updated to guarantee the safety of our workforce is prioritised.

  Tackling economic inequality

  FSP, like many IT organisations, benefits from the innovation and forward-thinking ideas that come from a diverse and inclusive workforce, with a wide range of experience, age and background – reflecting the community that we operate within. We have a robust inclusive and accessible recruitment process, which is constantly being refined and includes skill-based assessment tasks and structured interviews, consistent for all candidates. Once onboard at FSP, there are many opportunities to grow and progress – either into leadership roles or within another of the 10+ technical capability areas we have (e.g. Cloud Computing, Modern Workplace, Data & AI, Product Management, Digital Change and Adoption, Cyber, Governance Risk & Compliance, Managed Service etc.). ; ; Flexible working is encouraged, as is part-time hours, which support cohorts such as parents returning to work after child-rearing years and reduced hours for more senior members who may be looking to wind down their career but whose valuable skills and experience we do not want to lose. We also fully support any members of staff who wish to attain any industry qualifications by allowing them paid study leave. ; ; Every year we also welcome a selection of interns looking for work experience – this may be during school/university holidays for periods ranging from a week to a few months (paid). We especially encourage the Women in STEM initiatives as we understand there is still much work to be done within schools and colleges to encourage women into these areas of industry. We regularly sponsor Women in Tech breakfast meetings and the more senior women in our business are encouraged to coach and mentor the younger members, helping to ensure they have the same career progression opportunities as more established employees.

  Equal opportunity

  FSP’s aim is to ensure that no job applicant, employee, worker or client is treated less favourably, placed at a disadvantage or is discriminated against based on the grounds of age, disability, gender reassignment, martial status, race, nationality, ethnic origin, religion, sex, sexual orientation, pregnancy or maternity, philosophical beliefs, part-time status or trade union activities.; This applies in the advertisement of jobs, recruitment, appointment, provision of benefits, allocation of training, promotion, disciplinary proceedings, dismissal, conditions of work, pay, giving a reference and every other aspect of employment.; One of FSP’s core values is inclusion – it is important to us that we provide an environment where all can thrive and for everyone’s contributions to be valued. We recruit based on skills, experience and alignment with our company values; what matters to us is the person and we want everyone to feel comfortable to present their real and whole self in the work environment. ; We are making progress toward gender balance, which is an ongoing challenge in the tech industry. We have no gender pay gap: people at the same level receive the same compensation.; We have introduced a HR system (Bamboo) which allows employees to choose how they identify themselves.; Flexibility is given to working part-time, hybrid or remotely, whether because of family commitments, health issues or disabilities.; Both in our office space and at event venues we are committed to ensuring accessibility for those with mobility needs – our new office, the NOW building in Reading, is fully DDA compliant. We also strive to change our practices to address the needs of disabilities that may not be obvious. We encourage all employees to produce accessible documents and we work with our clients to design and build accessible technology solutions which provide an excellent user experience.

  Wellbeing

  FSP has always taken its responsibilities for employee physical and mental wellbeing very seriously. This became even more apparent during the Covid pandemic, where we worked incessantly to ensure that everyone felt included and connected; with shared values, concerns, goals and objectives being openly and transparently communicated to every employee. Our values are core to how we collaborate with our customers and clients - we are never afraid to have frank and open discussions if we believe these standards are being compromised. FSP has various support mechanisms for its employees - as well as private health care (covering mental and physical health), we have an Employee Assistance programme, which operates 24x7 and gives instant access to mental health professionals, should they be required. All these benefits have been major contributors to FSP being recognised as the No.1 Great Place to Work for several years and in 2022 we were awarded the title of No.1 Best Companies in the UK (med-size category). However, this extends to our clients - FSP has a long history of synergistically working with clients to create collaborative teams that consistently become a totally cohesive unit - sharing the same values, goals and objectives in order to achieve the desired outcomes. We always begin with truly understanding the ‘Why’ of your organisation and your projects - i.e., what are your project goals and objectives? We do this by engaging users and stakeholders at the very beginning to understand their requirements and aspirations and so, from the outset, this is immersive collaboration - we are one team, one set of goals and by continual open and honest communication, we are all on the same journey. This ensures that the physical and mental wellbeing the whole team remains a focus and priority at all times.

Pricing

• Price: £590 to £1,450 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@fsp.co. Tell them what format you need. It will help if you say what assistive technology you use.