Sypro Management Limited

Sypro Contract Manager (NEC3/NEC4/FIDIC/JCT/Bespoke) NEC Contract Management Software Solution

Developers and providers of industry leading construction contract and project (NEC3/NEC4/JCT/FIDIC/Bespoke) management software solutions. Developed by industry experts, consultants and NEC4 drafters.

Features

• NEC3, NEC4, JCT, FIDIC & Bespoke contract types
• Compliance by experts & NEC4 Drafter (Dr Stuart Kings)
• Provides complete contractual compliance
• Single solution for the full suite of contracts
• Graphical User Interface is simple to understand and use
• Quick and easy implementation
• Full responsive application
• ISO 27001, 9001 & CyberEssentials+ Accredited
• PowerBI Reporting Integration & API's
• Integration to CDE platforms such as Trimble Viewpoint for Projects

Benefits

• Instant communications
• Reduce project meeting time spent discussing contract administration
• Provides 'a single source of truth'.
• Comprehensive management of contractual timescales
• Reduce personal, professional and organisational risk
• Clear understanding of the life cycle of risks and costs
• Manage Time, Quality and Cost more effectively
• Assign actions and responsibilities simply
• Increase project team efficiencies
• Integrate into eDMS and CDE systems

£25.00 to £65.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hunt@sypro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

623449713018714

Contact

Simon Hunt
07970699193
simon.hunt@sypro.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: All Sypro Management Limited solutions are developed for quick on boarding and are full cross browser compatible when used in line with best practice IT protocols.; All planned maintenance and system upgrades, where necessary, are communicated to all users with a minimum of 30 days notice. All aspects of maintenance and upgrade work is performed outside of standard working hours and over the weekend.
• System requirements:
  • Access to the internet (mobile/wifi/network)
  • Up to date and current web browsers
  • No additional software plug-ins are required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday 08:30 - 17:00 - acknowledged immediately, actioned within 60 minutes and resolved within 8 working hours.; ; Weekend/Bank Holidays - acknowledged immediately, actioned and resolved next working day.; ; Critical or complete system downtime would be actioned 24/7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1st and 2nd Line support is provided as part of our licence fee and does not carry an additional charge.; ; In the unlikely event of on-site being required, our Operations Manager would either present or delegate this task to a member of their Technical Team to resolve any issues. This event would be charged as per our SFIA rate card.; ; It is worth mentioning that we have never provided on site technical support as this has never been requested by any Client.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers on-boarding following commercials agreement provides the following support:; ; User Training - web or on site; ; Training Documentation - hard copy, video and digital content
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video Content
• End-of-contract data extraction: At the end of a contract period, the user can archive their project data either within SyproCM or via raising a support ticket. Project data is then provided to the user via a password controlled link and presented in a logically ordered pdf structure including all notified events and additional attachments.
• End-of-contract process: Included within the fees are on-boarding costs, user subscriptions and training, customer support and system maintenance and upgrades.; ; Not included within the standard fees are any customer specific system changes or developments, non standard branding or non system specific support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Optimised for mobile and handheld screen sizes and device functionalities.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API developed for push/pill data sharing. Additionally PowerBI API also available to enhance customer data reporting and metrics management.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User dashboards can be customised to reflect the users preferred view of the contract and the data it shows. Additionally, users can add corporate logos and branding to the systems and reporting.

Scaling

• Independence of resources: Our hosting solution with MS Azure platform, provides automatic and instantaneous upscaling of server requirements in-line with users access demands. During busy periods our hosting solutions maximise their architecture to ensure our users notice no difference in system performance.

Analytics

• Service usage metrics: Yes
• Metrics types: All solutions have intuitive dashboards designed to provide analysis of compliance and adherence to the defined processes. These dashboard can be configured in line with the users' role in the project.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export all data on a module by module basis. This allows the user to specify exactly which aspect of the contract they wish to structure reporting on e.g. within NEC3/4 they may wish to look at ratios of Early Warnings to Compensation Events to understand their degree of compliance.; ; All data within our solutions can be exported in the following formats:; 1. PDF; 2. CSV; 3. HTML
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: HTML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: HTML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All of our solutions are provisioned on an availability of 99.5% uptime. In a scenario where there has been an impactful outage, refunded downtime will be identified and paid back. This would exclude a scenario where withdrawal of service is planned due to system upgrade or maintenance. In these scenarios we provide all users with a contracted minimum of 30 days prior notice. In addition, these outages for essential work/upgrade are performed at weekend/bank holidays to reduce project impact.
• Approach to resilience: All data is held within a recognised, industry leading datacentre supported by robust Disaster Recovery solutions and full system backups every 15 minutes throughout the day (24 hours) and dual server fail over.; ; Further information is available upon request.
• Outage reporting: Any planned outages are scheduled and reported by:; 1. In browser notification dashboard; 2. User email alerts; 3. Direct communication to organisational lead person

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to company master accounts are restricted to department heads and the Board of Directors. This includes hosting provision, system configuration portals and software solution databases. These processes are protected by restricting access to specific IP addresses within our Head Office, doing this prevents any accidental or deliberate access attempts. All support channels can only be accessed by defined client users and the appropriate internal support manager.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 7th March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CHECK IT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Annually the company handbook is reviewed by the Board of Directors with all agreed amendments being ratified.; All department leads are equipped with a current company handbook outlining all company processes and procedures. Allied to this the on- boarding process of new starters focusses on information security and the established processes we have in place.; At monthly company board meetings, quality, H&S and information security policies are considered, discussed and where appropriate modifications are agreed and communicated to all staff. A decision record and key event board minutes are recorded.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following: 1. Full visibility of the status, location and configuration of all service components. 2. Life cycle road map to ensure all components are tracked. 3. Our Agile development methodology ensures that changes/modifications when reviewed always consider potential security impacts.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following: 1. Possible threats, vulnerabilities or related techniques are considered thoroughly through regular external conferences, peer learning and domain knowledge; this includes severity and priority. 2. Our Agile development methodology assesses vulnerabilities as part of the process, and we ensure any potential vulnerabilities are considered and appropriate preventative measures are set in place.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following: 1. Hardware and software alarm monitoring tools notify the development team of any suspicious network activity. 2. The development team can quickly react and prioritise accordingly and where necessary relevant action are immediately executed and any stakeholders informed
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following: 1. There is robust help desk and issue management/tracking that ensures priorities are flagged and actioned, and customers have full transparency. 2. Common help desk issues are responded to quickly and standard responses are provided, and more complex issues are fully researched prior to issuing of responses. 3. SLA's are timely and clearly communicated.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Sypro Contract Manager allows geographically dispersed teams to manage complicated projects remotely therefore reducing the necessity to travel long distances for face to face meetings.

  Tackling economic inequality

  Sypro Contract Manager allows users from economically disadvantaged areas to access work opportunities in better funded parts of the UK.

  Wellbeing

  Providing a robust contract management platform reduces the likelihood of contract errors, provides greater corporate protections and aids in the positive mental health & wellbeing of our users.

Pricing

• Price: £25.00 to £65.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full systems access for a limited testing period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hunt@sypro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.