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C3 SYSTEMS CONSULTING LTD

Cloud Support Services

C3SC delivers service identification, options development, design & implementation and delivery & support. Cloud support includes digital transformation, the application of AI and ML technologies and innovative approaches to modernisation including data and analytics challenges.

Features

  • Regular client engagement
  • Customisation to need and environment
  • Analysis and assessment of business needs
  • Technology assessment, selection and guidance
  • Service architecture development, design and implementation

Benefits

  • Assured services optimised to need and environment
  • Auditable service solutions
  • Best practice methodologies
  • Leading edge approaches based on thought leadership

Pricing

£1,000 to £1,500 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.cottle@c3sc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 2 3 8 0 0 6 5 5 3 1 5 4 2 1

Contact

C3 SYSTEMS CONSULTING LTD Steve Cottle
Telephone: 07775662864
Email: steve.cottle@c3sc.co.uk

Planning

Planning service
Yes
How the planning service works
Service provision includes On-Boarding and Off-Boarding:

On-Boarding will ensure common understanding of the detail and scope of services by all parties. This will be documented in service provision plans detailing assumptions and dependencies, timelines, resources, services, delivery performance, evaluation and acceptance.

Off-Boarding assesses service delivery against the agreed services to measure and ensure achievement of objectives and service consumer satisfaction. Off boarding documentation will address service delivery feedback / improvement opportunities, agreement of satisfactory service delivery, agreement of any specific end of service requirements not previously identified.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Provision of in house architectural capabilities to evaluate and identify the steps required for customers to successfully migrate.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our cloud support service includes the audit of service delivery against client service requirements and audit in accordance with appropriate standards.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no service constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
During working hours only: Mon-Fri 0900-1700 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Service levels will be agreed with the service consumer during on-boarding, reviewed and maintained in accordance with service delivery, consumer certified at customer set milestones. Improved and corrected in accordance with C3SC quality management process.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We influence all staff, suppliers, customers and communities through the delivery any contract to support environmental protection and improvement. Actions include promoting recycling, use of sustainabe resources,environmentally friendly travel wherever possible, support to netzero.

Covid-19 recovery

Our ongoing support to manage and recover from the impacts
of COVID-19 include continued support of new ways of working, support the physical and mental health of people affected by COVID-19, remote working and sustainable travel

Tackling economic inequality

We create opportunities for entrepreneurship by actively working with new and small organisations, supporting their economic growth and business creation.

Equal opportunity

As a micro company of 4 we actively enagage with associates and subcontactors able to, or with the potential to, deliver skills relevant to our contracts. We support in-work progression for all including those from disadvantaged or minority groups.

Wellbeing

We provide private health cover for all employees and seek to extend it to sub-contractors and associates wherever possible. We proactively promote a healthy work life balance, provide flexible working hours, ensuring leave is used. When necessary for wellbeing we provide offsite accomodation at company expense to minimise travel and associate hours away from home.

Pricing

Price
£1,000 to £1,500 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.cottle@c3sc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.