SOMERFORD ASSOCIATES LIMITED

HashiCorp Terraform - Infrastructure as Code, Provision/Manage any Cloud, Infrastructure, or Service

HCP Terraform is HashiCorp’s managed service offering, providing organisations with a single workflow to provision; their cloud, private data center, SaaS infrastructure and continuously manage the infrastructure throughout its lifecycle. It eliminates the need for unnecessary tooling and documentation for practitioners, teams, and organizations to use Terraform in production.

Features

• Terraform provisions your desired infrastructure safely and efficiently
• Terraform packages custom and pre-defined modules for provisioning
• Terraform tracks and protects versions of desired state
• Terraform can apply and provision incremental changes to desired state
• Terraform can destroy specific provisioned infrastructure
• Terraform manages high-level components with pluggable cloud/product) providers
• Terraform manages various components (i.e. compute instances, storage, networking etc)

Benefits

• Terraform uses a unified workflow to provision infrastructure anywhere
• Terraform enables Policy-as-Code; fine-grained, logic-based policy decisions
• Terraform integrates with your preferred VCS supplier
• Terraform provides cost estimates for many resources in your configuration
• Terraform provides a full audit-trail and history of provisioned resources
• Terraform supports Multi-Tenancy with isolated workspaces and organisations
• Terraform allows for SAML SSO for team/permission management

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

624023086592519

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide documentation for our products at https://www.terraform.io/cloud-docs; We provide a learning portal https://learn.hashicorp.com/ with videos and self-guided tutorials.; We also provide virtual paid training through the Hashicorp Enterprise Academy. Schedule and registration can be found here: https://events.hashicorp.com/hashicorp-enterprise-academy
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Terraform configurations are hosted on version control systems owned by you.
• End-of-contract process: When the contract is coming to an end you have the option to renew the subscription. If you do not wish to renew, you will lose access to HashiCorp support and Enterprise specific features.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The system is fully API driven. All functionality is available via an API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: HashiCorp leverages various tools and techniques to proactively monitor HCP Terraform. These tools are designed to identify issues and alert responsible staff of the issue before it impacts HashiCorp end users or customers. Additional production resources can be provisioned in response to changing capacity requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, at the workspace level we provide the following metrics: Average plan duration, average apply duration, failed runs and policy check failures.; We also provide cumulative usage reports.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HashiCorp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Personal data can be exported in a data portable format.
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: As a user, you will entrust HCP Terraform with information that is very sensitive to your organization such as API tokens, your Terraform configurations, and your Terraform state file. HCP Terraform is designed to ensure the confidentiality of this information, it relies on Vault Transit for encrypting workspace variables. Terraform configurations and state are encrypted at rest with uniquely derived encryption keys backed by Vault. You can view how all customer data is encrypted and stored on our data security page.

Availability and resilience

• Guaranteed availability: SLA for HCP platform: https://portal.cloud.hashicorp.com/sla
• Approach to resilience: HashiCorp Cloud Services, including HCP Terraform and HashiCorp Cloud Platform (HCP) services, are currently hosted in the public cloud. HashiCorp utilizes cutting-edge cloud management technologies, minimizing single points of failure and automatically replacing ineffectual components.
• Outage reporting: HCP Terraform issues are reported to https://status.hashicorp.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: API Token, SAML
• Access restrictions in management interfaces and support channels: HCP Terraform organizes infrastructure with workspaces. Workspaces represent a logical security boundary within the organisation. Variables, state, SSH keys, and log output are local to a workspace. You can grant teams read, plan, write, admin, or a customized set of permissions within a workspace.; ; Projects let you group related workspaces in your organization. You can use projects to assign read, write, maintain, admin, or a customized set of permissions to a particular team which grants specific permissions to all workspaces in the project.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: API Token

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: HashiCorp security has achieved SOC 2 report, ISO 27001, ISO 27017 (cloud security) & ISO 27018 (cloud) certifications.
• Information security policies and processes: All individuals with access to HashiCorp Resources are required to report any misuse or violations of this standard to Security (security@hashicorp.com), including: Unauthorised access, disclosure, modification or deletion of HashiCorp data, Insufficient controls or weaknesses, and improper risk classifications. Please report to the IT and Security team immediately.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The engineering team is constantly working on new features and maintenance. Once released, the customer can decide if they want to upgrade to the latest versions.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: HashiCorp uses the Common Vulnerability Scoring System (CVSS) for all vulnerabilities within scope of this standard. Each vulnerability must be assessed by the Security Team to determine the CVSS rating by completing the NIST CVSS v3.1 Calculator. For a High severity vulnerability we aim to have a response timeline of 5 business days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At least annually or when significant changes have occurred, HashiCorp will conduct an independent review of the approach to managing information security and its implementation. Additional third party reviews may be performed at least annually as necessary. Information systems should be regularly reviewed for compliance with HashiCorp’s information security policies and standards. The security team will use approved tools to check systems and networks for technical compliance as part of regular vulnerability assessment and penetration testing activity.
• Incident management type: Supplier-defined controls
• Incident management approach: All HashiCorp employees and contractors must report any suspected incident or suspicious event within 24 hours of detection of an incident. Customers, community members, and vendors with access to HashiCorp Resources, or who act on behalf of HashiCorp must also report any suspected incident or suspicious event involving HashiCorp Resources within 24 hours of discovery. Information security weaknesses, incidents, and events must be reported as soon as possible. Employees must notify the security team through email or slack. External parties who experience an incident or event should report it to the security team via email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Small teams can use most of HCP Terraform's features for free, including remote Terraform execution, VCS integration, the private module registry, single-sign-on, policy enforcement, run tasks, and more.; ; Free organizations are limited to 500 managed resources.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.