GENERATION DIGITAL LIMITED

Google Gemini Enterprise AI

Google Gemini Enterprise is a secure, cloud-based generative AI service that enables organisations to create, analyse, and automate work safely. It provides advanced AI models, enterprise controls, data protection, and seamless integration with Google Workspace to enhance productivity, decision-making, and operational efficiency across teams.

Features

• Advanced generative AI models for enterprise productivity and analysis
• Secure integration across Google Workspace applications and workflows.
• Enterprise-grade data privacy, governance, and admin controls.
• Real-time document creation and summarisation capabilities.
• AI-powered email drafting and communication assistance.
• Context-aware search and knowledge retrieval from organisational data.
• Automated task generation and workflow optimisation.
• Role-based access with configurable permissions and oversight.
• Continuous updates with latest Google AI model improvements.
• API access for extending AI into internal systems.

Benefits

• Boosts productivity by automating routine tasks and content creation.
• Improves decision-making with fast, accurate information insights.
• Enhances collaboration across teams and shared documents.
• Reduces time spent drafting emails and communications.
• Strengthens data protection with enterprise-ready security controls.
• Lowers operational costs through workflow automation.
• Increases consistency in content and message quality.
• Accelerates project delivery with AI-driven support.
• Minimises manual effort across high-volume administrative tasks.
• Supports organisational compliance with secure AI architecture.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

624313103586913

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Google Workspace (including Gmail, Docs, Sheets, Slides, Meet, and Drive)
• Cloud deployment model: Public cloud
• Service constraints: Google Gemini Enterprise is delivered as a managed cloud service with no customer-side hardware requirements. Occasional planned maintenance or updates may result in brief periods of reduced functionality. Some features may require an active Google Workspace subscription for full integration.
• System requirements:
  • Active Google Workspace licence for full integration and functionality.
  • Modern web browser (Chrome, Edge, Firefox, Safari supported).
  • Stable internet connection for cloud access.
  • Admin console access for configuration and controls.
  • Supported desktop or mobile operating system.
  • Google Cloud identity or Workspace identity for authentication.
  • Optional API usage requires developer credentials.
  • Meets organisation’s security and compliance policies.
  • No on-premise hardware required.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Interactive Content
  • Support Articles
• End-of-contract data extraction: Users can export their data at any time through Google Workspace’s native export tools, including Google Takeout and Admin Console data export. Administrators can download all organisational data, including documents, emails and activity logs, before service termination. API-based extraction is also available for custom export workflows.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience provides core Gemini features within Google Workspace apps, but some advanced creation, editing and administrative functions are only available on desktop. Mobile interfaces are simplified, with reduced screen layout options and limited access to complex AI tooling or integrations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed through a web-based interface and integrated Workspace surfaces, including Gmail, Docs, Sheets, Slides and Meet. Users interact with Gemini via prompts, side panels and in-app assistants. Administrators access configuration and controls through the Google Admin Console.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google conducts ongoing accessibility testing across Workspace interfaces using screen readers, keyboard-only navigation, magnification tools and assistive input devices. Testing includes compatibility with tools such as ChromeVox, JAWS, NVDA and VoiceOver as part of Google’s standard accessibility review processes.
• API: Yes
• What users can and can't do using the API: Users can access Gemini models through Google’s AI APIs to generate content, analyse data, and build AI-enabled features into internal applications. Setup is completed using API keys or service accounts managed in the Google Cloud Console. Users can configure requests, model parameters and integrations programmatically. The API cannot modify Google Workspace settings, manage billing, or change core service configurations, and administrative controls must be managed through the Google Admin Console rather than the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise Gemini Enterprise through the Google Admin Console by configuring data controls, safety settings, access permissions, and organisational policies. Administrators can enable or restrict features, manage integrations, and set governance rules. End users can customise prompts, workspace preferences and AI outputs within Workspace apps. Customisation is limited to authorised administrators and individual users within their allowed permissions.

Scaling

• Independence of resources: Google Gemini Enterprise runs on Google’s globally distributed cloud infrastructure, which automatically scales to meet demand. Multi-tenant isolation, load balancing and resource provisioning ensure one organisation’s usage does not impact another. Performance is maintained through automated scaling, redundancy and continuous monitoring across Google’s data centres.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are available through the Google Admin Console and reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google Gemini Enterprise

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data using Google Workspace’s built-in export tools, including Google Takeout and the Admin Console export function. Data can also be exported directly from Workspace apps or through Google’s APIs for automated or large-scale extraction.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data inside Google’s network is protected using TLS 1.2+ and Google’s internal ALTS security protocol, ensuring encrypted communication between services and infrastructure components

Availability and resilience

• Guaranteed availability: Google guarantees a monthly uptime of 99.9% for Gemini Enterprise when used within Google Workspace. Availability is backed by Google’s Workspace SLA. If availability falls below the guaranteed level, customers are eligible for service credits based on the duration and severity of the outage, applied as a percentage of monthly fees.
• Approach to resilience: Google Gemini Enterprise is hosted on Google’s globally distributed cloud infrastructure, designed for high resilience and redundancy. Data is replicated across multiple geographically separate datacentres, with automated failover, load balancing and continuous monitoring. Systems are built with no single points of failure, ensuring service continuity even during hardware or site-level disruptions. Further architectural details are available on request.
• Outage reporting: Outages are reported through Google’s public Service Status Dashboard, which provides real-time updates on service performance. Administrators can also receive email alerts and view incident information in the Admin Console. Some status information is additionally available through Google’s APIs and RSS feeds.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Security keys (FIDO2/WebAuthn) and SSO methods supported by Google Identity / your IdP.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted through Google’s role-based administrative controls, enforcing least-privilege access and multi-factor authentication for all administrators. All admin actions are logged and monitored. Support channel access is limited to authorised personnel, and Google Support engineers can only access customer information when explicitly granted permission through verified administrative requests. Strong authentication, audit trails and strict approval workflows ensure access is controlled and traceable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access to the service is authenticated through Google Identity using strong, multi-factor authentication methods. Supported options include security keys (FIDO2/WebAuthn), one-time codes, and hardware-backed authentication. Administrators may also authenticate through federated identity providers using SAML or OIDC. Service accounts use cryptographic keys for secure programmatic access. All management authentication is logged, enforced by least-privilege controls, and protected by Google’s risk-based access defences.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Google’s governance framework complies with multiple recognised standards, including ISO 27017, ISO 27018, SOC 1/2/3, SSAE-18, and CSA CCM,
• Information security policies and processes: Google follows a comprehensive, independently audited information security management framework aligned with ISO 27001, ISO 27017, ISO 27018 and SOC controls. Security policies cover access control, incident response, data protection, vulnerability management, secure development and operational security. Policies are maintained by Google’s central Security and Privacy teams and approved at executive level. Compliance is enforced through mandatory training, automated monitoring, internal audits, continuous risk assessments and independent third-party audits. Dedicated security teams oversee policy adherence, and issues are escalated through formal reporting and incident management processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Google uses a formal, ISO 27001-aligned configuration and change management process. All service components are inventoried and tracked throughout their lifecycle using automated asset management systems. Changes follow documented workflows, including design review, risk assessment, security impact analysis, testing, approval and controlled deployment. Security teams evaluate all changes for potential vulnerabilities or compliance impacts, and high-risk changes undergo additional review and validation. Continuous monitoring and audit logging ensure changes are recorded, traceable and compliant with Google’s security and governance standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Google operates a comprehensive vulnerability management programme aligned with international security standards. Potential threats are assessed through continuous automated scanning, code analysis, penetration testing, red-team exercises and threat intelligence monitoring. Google sources threat information from internal research teams, industry feeds, security communities and global vulnerability databases. Security patches are prioritised based on severity and deployed rapidly through Google’s automated rollout systems, often within hours for critical issues. All changes are tracked, tested and validated to ensure safe and reliable updates across the service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Google uses continuous protective monitoring across its infrastructure, including automated logging, anomaly detection, intrusion detection systems and machine-learning-based threat analysis. Potential compromises are identified through real-time monitoring, correlation of security events and automated alerting. When a potential compromise is detected, Google’s Security Operations teams investigate immediately, contain the issue, and initiate incident response procedures. Critical incidents receive 24/7 response with rapid escalation and mitigation, typically within minutes. All events are tracked, reviewed and used to improve future detection and response capabilities.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Google has predefined incident management processes for common security and service events, including detection, escalation, containment, remediation and post-incident review. Administrators can report incidents through the Google Admin Console or Google Support. When an incident affects customers, Google provides incident summaries and updates through the Admin Console, email notifications and the public service status dashboard. Detailed post-incident reports are shared with affected customers as appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Google provides a free trial period (typically 14 days) for organisations to evaluate Gemini Enterprise features before purchasing.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.