DUFRAIN CONSULTING LTD

Data Consultancy, AI and Data systems and Project Delivery Services

Dufrain provide data consultancy services, ranging from advisory services to help define data strategy and architecture, to data consultants to support you through implementation and project delivery of data systems and services, data engineering, migration and cloud adoption services, business intelligence and analytics services and AI readiness and enablement services.

Features

• Cloud Data Strategy Consultancy, Cloud Data roadmap and architecture definition.
• Data Consultants, Engineers and architects to address data challenges.
• Cloud Migration Planning, Cloud Migration Implementation, Cloud Migration Support
• Cloud adoption services, Cloud Adoption Planning, Cloud Adoption implementation
• BI and Data Visualisation, BI and Analytics Governance Frameworks
• AI Readiness Assessment, AI Enablement, AI Data Roadmap, Advice Services
• Data Platform Managed Services, Cloud Data Platform Support, Cloud Analytics
• Data Management and Governance Assessment, Cloud Data Management, Governance Strategy
• Accelerated Azure, GCP, AWS, Databricks Data Platform Implementation
• AI and ML based Data workflow automation, operationalise data use

Benefits

• Assess data capability, define cloud technology and data roadmap
• Grow technical capability, train your team and accelerate delivery projects
• Accelerated Data Migrations on Cloud, Data Resilience, Data Scalability
• Reduce costs, risk, deployment times. Improved resilience, increase accessibility.
• Data modelling and dashboarding, advanced insights and analytics, Access Control
• Enable and Accelerate data analytics, AI enablement, integration and implementation
• Assured data availability, 24/7/365 operational support, Maximise Availability and Accessibility
• Reduce risk and costs, increased availability, data value, data compliance
• Rapid Platform Build, Access to Data, Use Case Implementation
• Intelligent business automated workflows: Automate workload, reduce manual workloads

£480 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dufrain.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

625528528067700

Contact

Joseph George
08001303656
enquiries@dufrain.co.uk

Planning

• Planning service: Yes
• How the planning service works: Strategy: Work with our stakeholders to fully understand their requirements. Provide envisioning sessions to draw out use cases. Develop clearly defined business outcomes. In some cases, we will co-develop POCs / MCPs with the client to prove out innovative use cases. Help clients prepare a business case for the program, including valuation of data assets and development of ROM costs. Depending on level of information available, more detailed costs may be possible. ; ; High Level Planning: Carry out As-Is and To-Be assessment of the digital estate. Prepare a programme of works in alignment with customer priorities. Define pre-requisites and readiness. E.g. Internal Training Infrastructure Prepare relevant infrastructure and assets. Adopt best practices for cloud vendor. E.g. Azure Landing Zones. ; ; Detailed Planning: Develop the programme of work into deliverable milestones with clearly defined outcomes. At this stage it is expected that detailed costs can be provided. Deep analysis of requirements and preparation of core documents for upcoming sprints. Prepare for each individual sprint and associated ceremonies (Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective).
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Microsoft Fabric
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Databricks
  • Microsoft SQL Server Based Technologies
  • Microsoft PowerBI
  • Tableau

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Dufrain offer a full Cloud Migration capability covering initial requirements capture through to implementation.; Depending on the client requirements, we can leverage a selection of pre-built tools and standard pattern approaches to accelerate cloud migration.; As a Cloud Data focussed consultancy, we provide Data Migrations and Modern Data Platform implementations.; Migration of data between systems is facilitated by leveraging our pre-built Data Migration tools. These tools provide for recurring data movement, changing a “big bang” approach to one where a decision can be made when ready with the source and target systems held in sync.; The approach typically taken is:; 1 – Initial requirements capture.; 2 – Readiness assessment.; 3 – Architecture design. Including services, networking, security, environments, monitoring, CI/CD and DevOps.; 4 – Implementation of Architecture using Infrastructure as Code.; 5 – Detailed design including Source – Target Mapping.; 6 – Development/Implementation of Data Migration Pipelines.; 7 – Development/Implementation of Data Quality checks.; 8 – Development/Implementation of Status Reports.; All migrations take place through cloud services, secured to and owned by the customer. No additional licenses and no long-term support and maintenance is required once the migration is complete.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Fabric
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Dufrain provide a fully managed service for cloud hosted data platforms and services, including Machine Learning (ML) and Artificial Intelligence (AI) based services. Dufrain has a 24/7/365 support desk leveraging Site Reliability Engineering (SRE) and DevOps methodologies to proactively monitor and maintain services to identify potential issues or bottlenecks to rapidly remediate before they impede operational performance. We integrate monitoring and alerting to our workflow management tooling, offering a fully automated end-to-end service to ensure that events are efficiently and effectively managed through their lifecycle. The service is fully transparent to stakeholders, ensuring that communications, performance against SLI, SLO and SLAs are managed within a framework of collaboration and continuous improvement. Dufrain’s service catalogue is extensive, including Cloud Infrastructure Management, Cloud Vendor Support, Data Platform Management, Analytics Platform Management, Infrastructure Provisioning, Metadata and Data Quality Management and Release Management.

Service scope

• Service constraints: We do not host cloud services i.e. we are not able to provision and manage cloud service providers, but do provide a fully managed service on a client hosted cloud tenancy/subscription.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We have a fully automated service, where we can integrate the Dufrain managed service ticketing system with host platform service monitoring and alerting. We also have a specific e-mail support service and can provide bespoke Service Level Agreements (SLA) based on requirements. Typically, we respond within an hour, depending on the priority of the request - this can be immediate if the operational criticality of the system or service in support requires. Response times remain constant, including weekends and holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Dufrain provide varying levels of value for money support bespoke to the requirements; these can range from a fully outsourced 24/7/365 managed service to a single on-call engineer. We understand the operational criticality of supported systems and services, so the associated support is priced based on a number of factors, including Service Level Agreements (SLA) requirements, complexity of the supported system and/or services, location of support services (on-site or remote), in-place monitoring, alerting and ability to integrate into our service desk.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Assured
• ISO/IEC 27001 accreditation date: 13/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/A - ISO 27002:2022 accreditation covers all Information Security Management Systems and is reviewed on a regular basis
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Dufrain is committed to driving down our energy and carbon impacts, as we believe that climate change is one of the greatest risks to our world. Our sustainability programme is committed to environmentally sustainable initiatives that deliver near-term efficiency, value, and health for our business, our people, and the wider community. ; • We encourage our customers to reduce their impact on the environment by recommending the use; • of more sustainable materials. We actively promote a paper-free office. We regularly support our clients to avoid printing and we will make all endeavours to be a digital-first business.; • We seek to comply with current environmental legislation and work to minimise the impact of our activities on the environment. ; • We support the recommendations of the UK Joint Government and Regulator (TCFD) Taskforce and; engage with our stakeholders and encourage enhanced disclosure on climate change, biodiversity, and the SDGs, including efforts to advance the underlying goals, such as those of the Paris Agreement.; ; Dufrain Consulting will adopt the principles of the ‘best practicable environmental option’ in the delivery of its waste management services. The Company will apply a ‘waste hierarchical approach’, to reduce, reuse, recycle and recover waste products in preference to the disposal of waste to landfill. There is a legal requirement for all who produce, keep, or dispose of waste of any type to comply with the various regulations and the Duty of Care under Environmental Protection legislation. The Company recognises the importance of meeting these legal requirements and to manage its waste responsibly, reduce the volume of waste sent to landfill and maximise reuse and recycling where possible. The Company requires all staff and supply chain partners to comply with this Policy and associated Company Environmental Guidance Notes (EGN’s), to ensure compliance with all waste legislation.

  Covid-19 recovery

  The COVID-19 pandemic pushed employee health and well-being to the front of the Dufrain business agenda. We took our responsibility to protect our employees and clients from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office infrastructure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. We have also maintained some of the measures put in place to reduce the spread of disease, such as an enhanced office cleaning regime and hand sanitisation points. We remain able to rapidly respond if we needed to in the future, putting our employees and clients first in order to ensure their safety.

  Tackling economic inequality

  We are committed to engage with our employees to provide a challenging, dynamic, inclusive, and diverse work environment that supports their professional development, as well as promoting a good work-life balance that prioritises their overall health and wellness. We also understand the problems and inequalities in employment and we work to involve and include people with protected characteristics and people from a range of social backgrounds. We will achieve our aims through: ; ; - Continued use of inclusive, flexible and accessible recruitment practices and conditions (e.g. inclusion, skills-based assessments, structured interviews, transparent promotions to senior positions). ; - Working with training and reskilling partners to support recruitment from diverse backgrounds. ; - Conduct regular skills analysis across Dufrain’s workforce and the contract workforce to understand the need/desire for any additional training or certification. ; - Continue supporting hybrid working. ; - Conduct regular DSE assessments, cater to reasonable adjustments, and when required work with Access to Work to ensure we can support our employees further. ; - Adhere to our documented escalation and whistleblowing processes and policies. ; - Collect employee demographic data to help benchmark improvements. ; - We create a programme to help people entering into consulting for the first time to ensure they could be successful. This was extended to ; - We will preserve and promote the protection of human rights and welfare within our own business activities, as well as those of our supply chain, in accordance with our polices.

  Equal opportunity

  Dufrain promotes equality, diversity, inclusion and allyship for all employees, customers, partners and other 3rd parties. It is our policy to promote a discrimination-free environment where everyone receives equal treatment regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or part-time nature of their work. ; ; - Continued use of inclusive, flexible and accessible recruitment practices and conditions (e.g. skills-based assessments, structured interviews, transparent promotions to senior positions). We only differentiate on merit and the ability to perform in the job. ; - Working with training partners to support recruitment from diverse backgrounds i.e. women in Data partners. ; - Conduct regular skills analysis across Dufrain’s workforce and the contract workforce to understand the need/desire for any additional training or certification. ; - All decisions relating to recruitment, training, performance reviews, promotion, pay, and other rewards are made on objective criteria and viewed on the employee performance. ; - We believe that everyone working for Dufrain has the right to be treated with dignity and respect at work. To further this we have in place mandatory training via the Kallidus platform which looks at several key areas. As examples we have modules on preventing sexual harassment, bullying & Harassment, Equality, Diversity, Equity and Inclusion and Menopause awareness. ; - Raise awareness of egalitarian issues (e.g. International Women’s’ Day) through regular webinars, staff blogs, marketing communications and our internal Communities such as Empower (Women in Data).

  Wellbeing

  By being a company where our people are supported and well looked after, we strive for a working environment that is both happy and productive. To that end we want to support our employees with; ; ; - Supporting hybrid working to account for varied preferences. ; - We regularly review our process and policies to ensure that we can provide as much support as possible ie using access to work, making adjustments for someone’s short to long term wellbeing. ; - Regular wellbeing talks, events and gift packages, bolstered by wellbeing-focussed and off-topic communication channels and regular in-person and remote social events. ; - Provision of flu jabs, an employee counselling programme, private health care benefits, family access to a 24/7 virtual GP service, and discounted gym memberships. ; - Training in place for employees and managers on how to create wellbeing culture and create for instance Positive Mental Health workspaces. ; - Partnering with local charities to support employees on issues such as fertility and miscarriage. ; - Access to an employee forum to raise anonymous issues or questions to management. ; - Continued DSE assessments. ; - Continue inclusive talent attraction/selection to grow and retain a happy, diverse talent pool.

Pricing

• Price: £480 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dufrain.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.