Transalis Limited

Transalis EDI

Fully managed EDI Cloud Service to collaborate, and exchange documents (orders, invoices, remittances, etc.) with trading partners. Automate and integrate all order-to-cash transactions across your entire supply chain. Enable the automated document flow with trading partners and integrated data seamlessly with own systems. All EDI standards (including PEPPOL)
are supported.

Features

• automated data exchange
• end-to-end data integration without the need to map data structures
• connectivity with trading partners, suppliers, customers
• Instant access to your own EDI web portal branded/unbranded
• any type of secure communication protocol, including PEPPOL
• real-time data sending and receiving
• Electronically exchange orders, invoices, shipping notices and order responses digitally
• unlimited trading partners
• unlimited message volumes
• managed roll-out and onboarding

Benefits

• remove manual data entry
• reduce data re-keying errors
• speed up information exchange with any trading partner
• automatically extract and integrate data from PDF, images, OCR
• intelligent data capture to avoid manual re-keying
• automatically convert data formats to share
• speed-up sending and receiving of data with your suppliers
• automate email data extraction
• reduce data transmission charges
• digitise your ordering and invoicing processes

£495.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mstares@transalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

625735796545049

Contact

Marc Stares
0845 123 3746
mstares@transalis.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrates with inhouse ERP systems, connects with other Cloud software and services
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no service constraints
• System requirements:
  • Internet connectivity
  • Firewall, vpn

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business hours standard, bespoke support SLA where required
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Standard Managed Service solution support at no additional cost; Technical account manager provided; Content technical support; 24×7 support plans; Flexible incident notification and tracking; Pro-active monitoring plans; GS1 certified support staff; Multi-lingual support staff
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Provide on-boarding training includes; 1. Service Introduction, User Manual -Online Documentation; 2.Context Help -User Videos; 3. User Training online where required
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online via helpdesk knowledge base
• End-of-contract data extraction: The Customer is and shall remain the sole and exclusive owner of all right, title and interest in and to the Customer Data, and Customer Materials. We will retrieve and deliver to Customer a copy of the Customer Data (or such portions as may be specified by Customer), under Transalis’ control or in its possession, in an industry standard format and on the media as agreed by the Parties, at any time during the Term upon Customer request. The format includes but not limited to .CSV, .TXT, Database Dump, XML Format etc. Also Provides export to Excel and PDF format as well.
• End-of-contract process: Transalis can export all Customer data retained at the time of offboarding and delete that data once it has been exported. There are no further charges except where additional migration/hand-over or transition work is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Dashboards, API's
• Accessibility standards: None or don’t know
• Description of accessibility: The Transalis Portal provides real-time view of all customer transactions processed through network. It also provides search, retrieval, exception management and on-line archive services.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: API for data transfer, can be called from within customers' own systems, webhook triggers supported. API also supports submission and retrieval of electronic documents. Our API integrates with all common market places and ERP systems, including Finance Systems, CRM, and EDI VAN providers. API operations are supported using XML, JSON, JSV, CSV, SOAP 1.1 and SOAP 1.2 messaging frameworks.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A customer logo can be updated. Colour scheme / branding can be updated upon receipt of CSS file from customer.; Transalis also provides customisation services at an additional cost to suit the needs. Clients can customise the services on the UI layer, email, user and role management.

Scaling

• Independence of resources: The Transalis EDI service was designed and has been built to scale. The core processing application is replicated multiple times across multiple servers allowing many documents to be processed in parallel. For each customer, we agree a target annual throughput rate. Our SaaS service is running on top of reputed cloud infrastructure with autoscaling capabilities configured. Based on the user demand, all necessary computing resources will be scaled to meet the demand.

Analytics

• Service usage metrics: Yes
• Metrics types: 1) Daily transaction reports - detailing all transactions processed in previous 24hrs;; ; 2) Supplier on-boarding reports - detailing the progress of the supplier on-boarding programme; ; ; 3) Supplier performance reports - detailing transaction throughput
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Transalis's portal provides the customer with a real time view of all transactions processed through the network. The portal also provides users with the ability to search and retrieve transactions. All reports can be downloaded and saved locally.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our portal is hosted in our datacentre to ensure high availability with regular backups taken. We also leverage AWS Cloud capacity on demand. Refunds are limited subject to a signed agreement and acceptance of our T&Cs. Our SLA for customer facing applications is 99.99%
• Approach to resilience: Available on request. Our SaaS service partially also runs on top of AWS Services, hence all AWS resilience features will applicable.
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Active Directory Service
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 01/07/2021
• What the ISO/IEC 27001 doesn’t cover: All elements covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies, processes and procedures and maintained in our ISO 27001 portfolio and managed by a dedicated member of staff, our Data Protection Officer. All staff have access to our information security policies and are mandated to read those. The Data Protection Officer reports to the directors.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our change management process is managed within a project management process. This requires all code changes to follow a strict workflow in our system. Server level changes require authorisation before being completed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Detailed process available on request. Threats are assessed systematically at regular intervals. Patches are deployed weekly or as per threat/impact level. Potential threats are communicated via a 3rd party service.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Using industry reputed Protective Monitoring tools to monitor unusual activity, strange network patterns, configuration changes, unusual activity on the network or odd clues on systems can spot potential attack.; ; Alert escalation through our infrastructure security team can either prevent an eventual breach from happening -- or at least stop it in its earliest stages.; ; Acknowledge time : 5 min
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We use guidelines and implement controls as documented in our ISO 27001 procedures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • PEPPOL
  • We can configure the system to any accessible network

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Electronic Data Interchange (EDI) plays a pivotal role in combating climate change by streamlining processes, reducing paper usage, minimizing transportation emissions, and promoting sustainability throughout supply chains. Firstly, EDI eliminates the need for paper-based transactions by digitizing the exchange of documents such as purchase orders, invoices, and shipping notices. This reduction in paper usage directly translates into reduced deforestation and energy consumption associated with paper production, leading to a decrease in carbon emissions. Moreover, the automation and efficiency offered by EDI optimize supply chain operations, resulting in reduced resource consumption and waste generation. By facilitating real-time communication between trading partners, EDI minimizes unnecessary inventory stockpiling and transportation delays, thereby lowering energy consumption and greenhouse gas emissions associated with transportation. Furthermore, the implementation of electronic invoicing and payment systems through EDI significantly reduces the carbon footprint associated with traditional invoicing methods, which involve printing, mailing, and processing paper invoices. This shift towards electronic invoicing not only saves time and resources but also eliminates the environmental impact of paper production and transportation. Additionally, EDI enables companies to monitor and analyze their supply chain data more effectively, allowing them to identify inefficiencies and areas for improvement. By optimizing logistics routes and minimizing empty cargo space, EDI helps reduce the carbon footprint of transportation activities, further contributing to climate change mitigation efforts. Overall, EDI promotes sustainability by reducing paper usage, optimizing supply chain operations, and minimizing transportation emissions. As businesses increasingly adopt EDI solutions, the collective impact on combating climate change becomes significant. Through its efficient and environmentally friendly practices, EDI serves as a valuable tool in the global fight against climate change, paving the way for a more sustainable future.

Pricing

• Price: £495.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mstares@transalis.com. Tell them what format you need. It will help if you say what assistive technology you use.