Tetra Tech Europe

Tetra Tech Delta Innovation Lab

Automating manual business processes using commercial and open source tools using an iterative approach, starting with rapid prototyping and incrementally adding additional functionality until the process is fully automated. We provide tool and software evaluation using a structured analysis methodology driven by the customer’s requirements, technical environment and experience.

Features

• Recommends automation software based on customer requirements and environment
• Translates documented business processes into automated workflows using software tools
• Provides solution prototypes as a means of soliciting customer feedback
• Incremental development of system functionality over time

Benefits

• Informs selection of most appropriate automation toolset
• Minimizes manual burden freeing people to work on higher-value activities
• Provides visibility into process execution status unavailable in manual processes
• Automates integration with other systems
• Introduces process optimizations only available via automation

£450.00 to £1,650.00 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julia.free@tetratech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

626513777148306

Contact

Julia Free
07500 890737
julia.free@tetratech.com

Planning

• Planning service: Yes
• How the planning service works: Our Innovation Lab teams will evaluate your requirements, carrying out a full analysis, requirements capture and readiness assessment within a Discovery process involving an understanding of your technical infrastructure, services and business cultures.; We will bring financial control, business scale/agility, and risk management while focusing on options and delivery solutions to enable timely and successful delivery, first time round. Secure digital services and products need to be continually maintained and delivered to meet market and business needs while retaining the required security classifications. ; Our Innovation Lab planning specialists in the areas of Agile Discovery, Requirements definition, Business Analysis, Technical and Security Design will create options for robust cloud and/or software services to support Innovation Lab products and services in Cloud environments.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training on commercial automation tools which lend themselves to business analyst operation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will assist you with planning, defining, and completing a business case for cloud migration services.; We will provide acritude consultancy to inform the business case strategy in line with your technical roadmap.; We will perform a detailed analysis stage in order to make sure dependences between systems, platforms and architecture are mapped out so the migration business case and approach is transparent in terms of scale and size from the early stages and through the migration lifecycle.; We will make sure there is no change to identity and access management and wherever applicable suggest modernizing such platforms as well.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team of approved and accredited cloud testers covers all testing specialism methodologies:; Test Managers, Functional & Non-Functional testing, Automated Testing, Performance & Load Testing, Usability & Accessibility Testing, Test Strategy, Test Management, UAT, Security Testing, Mobile Testing, Automate Testing, Automation Strategy, Framework design, build and Test Script Development & Execution; We will use enterprise testing solutions and apply testing processes such as V Test models.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Other
• Other security services:
  • Security consulting
  • Security strategy
  • Technical security, physical security systems, secure service integration
  • Secure IT project management
  • Secure document and information management
  • Secure procurement and supply chain management
  • Approved and accredited DDAT/ IT security specialists
  • DV, SC and BPSS security-cleared workforce
  • Data centre security design and systems

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We support software that is deployed within the service. The Support levels and types will be defined in line with the Service Design and the underpinning service level agreements.; We operate a standard ITIL 3 tiered service desk function and encompassing service management functions such as web, email and telephone support - to provide ongoing support that is defined uniquely to each service and customer.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In addition to telephone support, we offer email support 9-5, 7 days a week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: To be arranged with individual clients.
• Web chat accessibility testing: N/A
• Support levels: 9 to 5 (UK time), Monday to Friday inclusive of a 24/7 Service desk, Service delivery managers and necessary 2nd and 3rd line engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CyDR accreditation

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Tetra Tech’s Sustainability Program aims to sustain business growth, reduce greenhouse gas emissions, and foster an exceptional work environment while delivering better solutions for clients. The Sustainability Council coordinates and tracks the program, oversees an annual corporate Sustainability Report Card, and promotes best practices company-wide. Joining the United Nations Global Compact in 2018 strengthened our sustainability commitment.; We've implemented diverse sustainability practices, from recycling programs to greening facilities and advising clients on water and energy conservation. Our masterplan designs integrate innovative elements like environmentally friendly building techniques, EV charging points, and solar panels, promoting active transport and walkability for environmental and social benefits.; Throughout the project, sustainability will be prioritised, with a dedicated sustainability chapter in the Masterplan Document exploring modern construction methods. Our team minimises carbon emissions by favouring virtual meetings and public transport for site visits, supported by route planning and mileage tracking.; Aligned with NPPF (2019) and our Corporate Social Responsibility and Sustainability Policy, we ensure compliance with relevant regulations and codes of practice. We commit to transparently showcasing our sustainability efforts and progress to stakeholders, fostering a collective journey towards a responsible, sustainable future.

  Covid-19 recovery

  We will perform activities that support the UK COVID-19 Recovery Plan across all of our projects:; 1. Generate employment opportunities by re-training and other return to work opportunities for those left unemployed by COVID-19.; 2. Support our employees and communities to manage and recover from the impacts of COVID-19.; 3. Develop new ways of working to support our employees and communities in the aftermath of COVID-19.; 4. Provide knowledge and training to support the mental wellbeing of our employees and communities previously affected by COVID-19.; 5. Promoting, reviewing, and continually improving effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  As an organisation, we tackle economic inequality in the following ways:; Maintaining a supply chain that provides work opportunities for small and medium enterprises, social enterprises and minority owned businesses; Procuring goods and services locally where possible; Engage and build capacity in individuals through co-design; Conducting volunteering activities that deliver benefits to local communities; Working with education and training providers, industry bodies and charities to offer curriculum support and work experience opportunities; Supporting our people to live healthier lives

  Equal opportunity

  Aligned with our Social Value Policy, we're committed to addressing inequality in our contract workforce through our '25% by 2025' strategy. Led by our Senior Leadership Team, this initiative sets key performance indicators (KPIs) including:; • Ensuring 25% of recruitment shortlists and upper quartile staff represent under-represented groups; • Striving for 25% of our Senior Leadership team to be from under-represented groups; • Limiting the median gender pay gap to 25% across the organisation.; • To achieve these goals, our companywide pledge mandates actions such as:; • Advertising all roles widely to attract diverse talent; • Utilizing diverse interview panels for varied perspectives; • Ensuring shortlists include candidates from diverse backgrounds; • Providing reasonable accommodations for individuals with different abilities or neurodiversity.; Our Human Resources team will monitor compliance through payroll data and interview feedback, ensuring accountability and progress tracking. This commitment to diversity and inclusion is embedded in our operations, guided by our Social Value Policy and supported by our Senior Leadership Team.

  Wellbeing

  Aligned with our health, safety, and wellbeing culture, we adhere to the six points of the Mental Health at Work Commitment, which includes prioritising mental health, promoting an open culture, and providing support tools. Our Mental Health First Aiders curate a monthly Mental Health & Wellbeing Calendar, offering daily suggestions for enhancing wellbeing.; Our processes and flexible benefits, detailed in the Employee Guide and Intranet HR Health & Wellbeing Page, support staff retention and include access to Mental Health First Aiders, an Employee Assistance Programme, and flexible working options.; We monitor compliance using TetraLinx data and hold annual companywide events like the 'Active Games' and Healthy Life Challenge to promote physical activity and team engagement. Line managers can reward individuals or teams, fostering a supportive environment.; Future initiatives will be communicated via the intranet, with the Framework Manager promoting a minimum 25% voluntary inclusion. New starters complete a Wellbeing Health Questionnaire to assess fitness to work and identify potential hazards.; To influence stakeholders, we'll have Mental Health First Aiders conduct annual wellbeing training events for suppliers and customers, inviting them to participate in activities like Taking Time to Talk days and Wellness Webinars.

Pricing

• Price: £450.00 to £1,650.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julia.free@tetratech.com. Tell them what format you need. It will help if you say what assistive technology you use.