Earth-i Limited

Geospatial Cloud Consultancy and Support Services

Vendor neutral consultancy for projects using location-based, geographic information and remote sensing satellite data. Earth-i can help you evaluate, design, implement and support your geospatial data projects backed by over 10 years of real-world experience of delivering and supporting complex projects encompassing satellite data, artificial intelligence and cloud computing services.

Features

• Business analysis
• Technology strategy
• Needs analysis
• Requirements capture
• Solution design, implementation and support
• System design, implementation and support
• Technology roadmap review and support
• System security
• Proof of concept

Benefits

• Vendor neutrality advice provided without bias to particular solution/software
• Good track record in UK Central Government
• Global experience means thinking not limited to UK precedents/approaches
• Extensive experience with Remote Sensing optical, radar and hyperspectral data
• Extensive experience building and supporting AI-enabled cloud based automated workflows
• Experience of secure and on-time delivery
• Extensive experience of satellite image collection
• Extensive experience of geospatial image and data analysis
• A leading supplier of commercial earth observing satellite data
• Expertise in the full life cycle of geospatial project delivery

£400 to £1,400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.davis@earthi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

626561714701276

Contact

Charles Davis
03334330015
charles.davis@earthi.co.uk

Planning

• Planning service: Yes
• How the planning service works: Analysis: Business analysts will facilitate sessions to discover desired business goals, impacts and outcomes that will aid in the design of an optimal technical solution taking into account budget, timelines, and accuracy. ; ; Strategy: Development consultants will work with key technical stakeholders to assess and document the buyer’s current technical capability, and refine a technology roadmap to enable the delivery of desired business goals and outcomes that are delivered on-time and on-budget.; ; Design: Solution designers will use the buyer's technology roadmap and desired business outcomes to define a solution or product strategy that will enable the delivery of business outcomes. Earth-i can also work alongside the buyer and a development consultant to deliver the designed service and manage any key stakeholders in the process.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Earth-i's Training Service provides personal and small-group training, tailored to the needs of each customer. We design training to suit the background and goals of each audience and can provide anything from a high-level technology overview to detailed tuition. We can provide training across multiple fields, such as:; - Introduction to Earth Observation; - Introduction to AI and Machine Learning; - Analysing Earth Observation data; - User training for Savant; - User training for Planet Insights Platform; - User training for Sinergise Sentinel Hub; - User training of other EO data platforms
• Training is tied to specific services: Yes
• Services the training service works with:
  • Planet Insights Platform
  • Sinergise Sentinel Hub

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whether transitioning from an on-premise system to a cloud-based one or moving between cloud providers, having a well-defined plan is crucial for a successful migration. Here are the key steps Earth-i uses to deliver successful migrations:; ; Assess and Evaluate Cloud:; - Understand the differences between self-managed and cloud-based solutions.; - Explore cloud plans and evaluate access.; - Familiarise and understand the support provided by the incumbent cloud provider.; ; Plan Migration:; - Review the enterprise needs and operational restrictions.; - Understand data migration requirements.; - Set up new cloud instance.; ; Prepare the Migration:; - Assemble the migration team.; - Define and agree the migration strategy and method.; ; Test and Migrate:; - Create, update, and review the migration runbook.; - Test the the migration process.; - Execute the migration process.; ; Post Migration:; - Decommission old cloud service; - Support and management of new cloud service
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Planet Insights Platform
  • Sinergise Sentinel Hub / EO Browser
  • Vexcel Platform
  • BlackSky Spectra
  • Airbus OneAtlas
  • 21AT Imagery Portal
  • Earth-i SAVANT
  • Earth-i SPECTRUM
  • Earth-i VANTAGE

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance (QA):; - Requirements Review: Assist buyers by reviewing their software requirements and ensuring they are clear, complete, feasible and to prevent misunderstandings and incorrect expectations.; - Test Planning: Guide buyers through creating a comprehensive test plan including test objectives, test scope, test environments, and test data.; - Test Case Design: Help buyers design effective test cases that cover different scenarios, edge cases, and user interactions.; - Test Execution: Provide guidance on executing test cases, recording results, and reporting defects.; - Regression Testing: Emphasise the importance of regression testing to ensure that new changes do not break existing functionality.; - Automation: Recommend automating repetitive test cases to improve efficiency and consistency.; ; Performance Testing:; - Load Testing: Explain the concept of load testing, where buyers simulate real-world user loads to assess system performance under stress.; - Stress Testing: Guide buyers in stressing the system beyond its capacity to identify bottlenecks, resource limitations, and potential failures.; - Scalability Testing: Help buyers evaluate system scalability with increased load or users.; - Response Time Analysis: Emphasise monitoring response times for critical transactions and identifying areas for optimisation.; - Capacity Planning: Discuss the importance of capacity planning based on performance test results.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Cloud Hosting: Earth-i offers Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). IaaS provides virtualised computing resources, while PaaS abstracts infrastructure for application development. Key aspects include resource provisioning, scalability, and security.; ; Software Services: Software as a Service (SaaS) delivers applications over the internet. SaaS geospatial solutions. Managed services handle monitoring, backup, recovery, and security.; ; Remember that choosing the right approach depends on factors like scalability, cost, and business needs.

Service scope

• Service constraints: Earth-i services are focussed around AI and geospatial data and cloud services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Earth-i offers as standard phone and email support through the Service Desk between 09:00-17:00 Monday to Friday (excluding English public holidays) with additional access to 24x7 support ticket logging via an on-line portal.; ; Earth-i's standard option call response time is 4 hours. Other support levels can be accommodated.; ; Earth-i will provide an Account Manager for both managing the relationship with the customer and as a means of escalation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Interface tested by users with colour-vision deficiencies (CVD).
• Support levels: Earth-i provides two levels of support. ; - Standard - Monday to Friday / 0900-1730 UK time (excl. Bank Holidays).; - Out of Hours - Monday to Sunday / 0900-1730; ; Both options are priced depending on the scale and complexity of the project and / or contract.; ; All contracts have an account manager, customer delivery manager and a lead technician.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Earth-i, Amazon Web Services, Planet Labs, Sinergise, Airbus, BlackSky, Vexcel

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Earth-i’s activities addresses our organisation’s commitment to minimising environmental impact, including our partners and supply chain

  Equal opportunity

  Earth-i’s activities addresses our organisation’s commitment to ensuring inclusivity regardless of race, nationality, sexuality, gender identity, religion, socioeconomic background or disability

  Wellbeing

  Earth-i’s activities addresses our organisation’s commitment to delivering projects which benefit the health, wealth and wellbeing of our staff, users and society as a whole

Pricing

• Price: £400 to £1,400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.davis@earthi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.